Call Pickup for Microsoft Lync with colima Cerebro - Video PREVIEW
In den meisten Fällen wird Call Pickup in kleinen Teams eingesetzt, in denen die Mitarbeiter die Telefone und Arbeitsplätze der Kollegen einsehen können und einen of their colleagues and simply pick up a call should the colleague not be at work. Even with managers and secretaries the pick-up function is quite frequently found, for example, if the secretary is not at her workplace and her superior still wants to take a call that is ringing in the hall.
However, the Call Pickup function is completely useless in areas that require a high customer service and a quick answer, such as call centers or in direct inbound telephone sales. In this field pick up solutions have been tried to be adapted usefully for many years, but ultimately only a proper ACD can redirect calls to targeted available employees and also through clever response management provide the desired customer service.