Randy's Lync and UC Blog: How to explain the lack of Call Pick-up in Lync as a benefit
So, you've installed Lync either for yourself or for a customer. It's the User Acceptance Stage of the project and they discover that they can no longer do something that they used to be able to do with their old system. They don't have the ability to pick up a ringing phone for a colleague in their team. Suddenly Lync doesn't look so rosy. What do you do?