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Meet our Yammer Adoption Specialists who can partner with your organization to achieve more with Yammer.
Yammer Adoption Specialists
Achieve more with our partners
We know that changing the way that people work is hard. Getting people to more openly exchange ideas and knowledge can be a challenge that extends beyond a technology deployment.
The Yammer Adoption Specialists are a collection of Partners that exist to help organizations create and execute a successful enterprise collaboration strategy. These specialists have proven expertise in helping customers create a scalable approach to creating a more connected organization.
Adoption and Change Management
Adopt & Embrace
An Australian Bank made a number of promises to its employees regarding the way that they work together to deliver a better customer experience.
However, they did not have an effective way to break down the silos in the existing digital workplace.
Adopt & Embrace worked with this bank to first help it understand the maturity of their Yammer network.
Then, we developed a 30-60-90 day plan for their internal communications team to effectively cultivate and launch their network—grounded in the organizations core values and business strategy.
Who we are:
We help improve Office 365 user adoption & unlock real business value for organisations across Australia and New Zealand
Our agile “Lean User Adoption” sprint based approach lays the foundation for your communities.
What we deliver:
Adoption strategy, planning & launch
Community “Health Check” using a two-phase maturity assessment
Change champion coaching and support
Ongoing community management, coaching, and support
Success measurement and communication
Regional focus | APAC
Whether the task is launching Yammer for the first time, improving perception of previous Yammer experience, or maturing the network along the community continuum, customers appreciate most a moment in time to gather stakeholders and prioritize business value.
A global food and beverage company seeking to tightly couple performance with purpose turned to Yammer to give life to their “Connected Employee” initiative. Many stakeholders participating in an initial workshop we facilitated were introduced to one another (for the first time for some) and identified unique ways to contribute to the overarching objective.
A broad, committed and diverse support base now augments the efforts of a single IT resource.
The award-winning BrainStorm QuickHelp platform is a personalized learning solution that empowers organizations to change the way they work with Microsoft technologies.
We help every organization make the most of their Yammer investment and enjoy a healthier relationship with work itself. We invite the co-creation of vision, cultivate a fresh perspective on guiding principles and leverage deep usage insights to take informed action.
Stakeholder alignment via Value Discovery Workshop (VDW)
Group best practices
Weekly, live-moderated use case focused events
Animated GIFs promoting Yammer capabilities
Monthly, live admin training and support
Regional focus | North America
A large gaming company came to us asking for help to use Yammer. We conducted research that showed one of the things employees needed most was more cross-organizational transparency. This led to the creation of an ecosystem of SharePoint sites and connected Yammer groups, with content and community management that’s tied to their rhythm of business in a set of seven communication vehicles.
Most importantly, the platforms and vehicles are all mapped to the business goals of the division to make their employees better “informed, connected, and heard.”
We are an internal communication consultancy helping companies evolve the way people engage with content, technology, and each other.
We aggregate the creative approach of an ad agency, strategic vision of a consulting firm, and the social principles of a digital community.
What we deliver:
Research to clarify business needs and opportunities
Strategic recommendations and communication design
Pilot group planning, implementation, and support
Demonstration of resulting business impact with analytics
Expansion of the communications ecosystem beyond the pilot
Regional focus | North America, APAC
Change Agents Worldwide
A large consumer goods organization was seeking to improve collaboration in a geographically distributed logistics business.
We helped them by leveraging our Collaboration Value Maturity Model to shape the strategic value of collaboration and rationale for users. We developed a business case, launch strategy, key use cases and measurement for an effective implementation. We embedded the approach in business units & champion communities to support ongoing community management.
The result was better employee engagement and a geographically distributed business that developed greater process consistency. They also saw improvements in ability to find information and a greater ability to leverage employee ideas.
We help organizations realize the value of digital transformation and a digital workplace by enabling employees to create innovative agile change
We use our Connect>Share>Solve>Innovate approach to accelerate development of the value of Yammer collaboration and foster the capabilities and leadership that accelerate learning and change.
Strategic alignment of Yammer collaboration and other digital workplace activities
Business case development and executive engagement
Launch plans to deliver core use cases and enable emergent business value
Capability uplift to enable employees to work out loud, change their work and lead in networks
Tangible measures of success through change and community management
Regional focus | APAC, North America, Europe
A large consumer products company had targeted to kick-off Yammer at a corporate event presided over by the CEO, who was a strong advocate of Yammer.
We worked directly with the CEO, CFO, and Chief Legal Officer to rapidly develop and get buy-in on all the governance and legal requirements up-front, and even trained these executives on Yammer. We also delivered a management operating system for tracking deployment and adoption, established key roles such as community manager, and advised on deep technical issues.
The day of the corporate event came, all was prepared, and the CEO led a discussion and engaged with employees around the world using Yammer and our Streaming It Out Loud app. All the supporting governance models, roles and responsibilities, and guidelines were in place, ensuring the momentum would be sustained.
We provide Yammer/Office 365 advisory services and applications with an emphasis on assisting clients in understanding how Yammer can improve their business processes and functional areas in a measurable way.
We combine a top-down and bottom-up approach that ensures effective and sustainable Yammer adoption, apply resources who are experienced working with senior-level leaders, and rigorously quantify value.
Comprehensive deployment plan
Expected value for specific processes/functional area deployments
Overall governance model
Deployment and adoption “management operating system”
Key metrics to track adoption success and value capture
Streaming It Out Loud Corp Comms/Adoption Accelerator App for Yammer
the plat4m group
We partnered with Church Health to launch their
http://westberg.nupstaging.com/fcn-knowledge-sharing-platform/Yammer Knowledge Community at their annual Westberg Institute for Faith Community Nursing (FCN) conference. We also provided pre-launch ideation, ongoing technology support, conference launch support, liaison to Microsoft, and post-launch Customer Success support.
With the goal of capturing the collective mindshare of it’s initial 450 nurses around the world, we helped Church Health launch its knowledge sharing platform as an international thought-exchange. The purpose of the platform is to discuss health topics and promote the development of high quality outcomes.
To-date, the community has almost tripled, with sustained active usage soaring well above 50%.
The plat4m group is a Prosci® licensed change management, communications, and IT practice, focused on creating transformative, ‘sticky’ experiences for businesses, education, and non-profits.
Our unique, five-step Adoption as a Service® model-developed by former Microsoft employees-retains the focus on the individual. We aim to foster measurable and sustainable collaboration and productivity across your business.
Facilitated Adoption Workshops w/Strategic and Tactical Outputs
Customizable Communication Plans and Templates
Access to Tailored Online Training
Qualitative & Quantitative Analysis Tools
Technical and Non-Technical Staff Augmentation
Post-launch Customer Success Support
Talk Social to Me
F100 Health and Wellness Company: When a strategic platform decision required thousands of employees at a health and wellness company to transition from their current community platform to Yammer, Talk Social to Me developed change management strategies, communication plans, and ambassador programs to provide global training, education, and support for leaders and end users.
Humanitarian Organization: We tripled Yammer network engagement for a global humanitarian organization over the course of six months by enacting strategic community management activities such as traditional KM interventions, 1x1 use case consultations, and a “new member welcome” campaign.
For many customers, we’ve built roadmaps to consolidate SharePoint, Yammer, and other collaboration toolsets to streamline team communication and productivity.
Talk Social to Me builds employee communities by supporting Communications, HR, and Technology teams through the strategic implementation, deployment, migration, and daily management of enterprise collaboration platforms. Our team has worked with more than 100 communities over the past 10 years.
We empower community leaders with action plans, structured coaching, and customized training materials to define and achieve community goals.
Comprehensive technology audits and strategic channel recommendations to identify Yammer’s role in the “Which tool when?” technology landscape
Strategic consulting with Community Managers, senior executives, and key use cases
Community Management programming and community-facing or behind-the-scenes coaching, best practices, and group leader support
Governance models for highly regulated industries and an hourly workforce
Data-driven recommendations and advice to improve and sustain community health
Office 365 Change and Adoption specialists with a particular penchant for Yammer, Prosci ® and the digital workplace.
We position Yammer to transform the way organisations work. WM Reply helps clients to build Yammer networks and encourage deep, meaningful collaboration within the workplace.
With 31,000 employees in over 80 offices across five continents, collaboration at Dimension Data is imperative.
We worked in collaboration with the leadership team to fully understand what they wanted to achieve Yammer to determine some clear deliverables.
We then produced an overarching
six-month Yammer Strategy to drive adoption of Yammer by creating bespoke and novel campaigns to engage all employees and deliver business objectives.
Position Yammer to achieve real business objectives
Deliver return on investment through change management, communications and training
Create and deliver innovative launch campaigns across the organisation to create a ‘buzz’ and provide training sessions to support user adoption
Change behaviours to give employees a voice, unlock ideas and nurture potential
Regional focus | EMEA
Apps & Analytics
British Gas, a large energy company with 30,000 employees , uses Sideways 6 to drive towards meaningful business outcomes. By listening to employee insights and ideas directly on Yammer, they give their network a strategic purpose, which helps them showcase its business value to employees and leaders. This has had a direct and long-lasting impact on adoption and engagement. Employees feel that Yammer gives them a voice and they now have a direct impact on the business.
British Gas have run idea campaigns that have generated cost reductions worth several million dollars. One recent idea generated $2.5m in revenue. All this is now attributed to Yammer and Sideways 6. Sideways 6 works with large organisations from a variety of sectors. Current customers include, among others, British Airways, British Gas, BP, Diageo, Virgin Trains.
Sideways 6 is for organizations looking to supercharge their Yammer network with sustainable engagement. We do this by providing a platform to run structured and scalable campaigns on Yammer.
Our platform plugs into Yammer via its API and adds post management, analytics, mass-personalized communication, and workflow capabilities.
Employee Idea Campaigns that tap into the wisdom of your workforce via Yammer.
Social Recognition Campaigns encouraging employees to praise each other, automatically generating real-time notifications, and weekly praise reports for leaders and managers
Automated onboarding that send a series of mass-personalized messages to network joiners to give them a seamless start
Regional focus | Global
“The SWOOP Personas provides us behavioural insights so we can have much deeper and more meaningful conversations with executives about what sort of engagement style they have, and what they want to aspire to.”
”SWOOP has transformed the way we measure social engagement. Reports like most influential users, most active business units and the two-way relationship score within groups and countries have really helped to provide valuable insights to allow us to ‘turbo charge’ our adoption techniques.
“SWOOP has given us a tremendous insight into our Yammer network. The blending of reporting with the experience of modelling organisational networks has elevated our thinking and understanding of how we use the network to deliver both personal and business value.”
SWOOP provides deep collaboration insights for every user, community managers, as well as at the organizational level.
SWOOP is a complete self-serve analytics solution that improves cross-organizational collaboration by identifying strengths and weaknesses in interaction flows.
Coach leaders to improve employee engagement by accessing details analytics about collaborative behaviors
Improve cross-organizational collaboration by identifying strengths and weaknesses in interaction flows
Improve feedback loops from frontline to management
Identify informal opinion leaders to drive more value
Contact | email@example.com
An agribusiness of more than 160,000 employees worldwide has valuable conversations happening at any given time in Yammer but the Community Manager wanted way to quickly identify those top conversations to share with stakeholders.
Because they use tyGraph for Yammer for analytics and reports, they are able to see a visualization that shows “Thread Impact” – a metric that measures conversation engagement. This metric can show impactful conversations on a network level or group level.
Their Community Manager now uses Thread Impact to laser in to those highly engaged conversations to identify threads most likely to contain shareable business value.
We build intelligent analytics for Yammer and O365, and administration and management tools for O365 groups.
Our solution provides actionable insights to Community Managers, Group Admins, and business stakeholders on the activity going on in their network.
Free access to TyGraph for their network while customer is actively engaged in YAS program. This would allow customers to track the change in behavior as a result of a newly launched community management strategy
Provide coaching and assistance on what has worked with other customers
Microsoft Ignite 2015
© 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
The customer was an Australian Bank who made a number of promises to its employees regarding the way that they work together to deliver a better customer experience.
The customer lacked an effective way to break down the silos in their existing digital workplace.
Adopt & Embrace worked with this bank to first help it understand the maturity of their Yammer network. We then developed a 30-60-90 day plan for their internal communications team to effectively cultivate and launch their network—grounded in the organizations core values and business strategy.
Black and Veatch is a leading engineering, consulting and construction company. Despite being a fairly active network, Black & Veatch sought to improve the perception of Yammer in the company, identify compelling business scenarios and drive toward targeted use cases.
A large gaming company was seeking help using Yammer. We conducted research that showed one of the things employees needed most was more cross-organizational transparency.
This led to the creation of a family of SharePoint sites and connected Yammer groups, with content and community management tied to their rhythm of business in a set of seven communication vehicles.
The team is transforming the way they communicate internally to the point where fundamental questions are being explored about the role of security vs. transparency in internal communications. Channels never before considered, like Yammer, Microsoft Teams, and Townhall meetings over Skype Broadcast, are seeing active investment and integration into core rhythms of the business. Most importantly, this activity is mapped to the business goals of the division to make their employees better “informed, connected, and heard.”
Case 1: FMCG Productivity Improvement in Logistics
Large FMCG organization seeking to implement collaboration in a geographically distributed logistics business find they lack a clear benefit case and user engagement.
Leverage the Collaboration Value Maturity Model to shape strategic value of collaboration and rationale for users. Develop business case, launch strategy, key use cases and measurement for an effective implementation of collaboration. Embed the approach in business units & champion community to support ongoing community management.
Better employee engagement. Time savings on information search. Ability to leverage employee ideas and discretionary effort for productivity benefits. Geographically distributed business develops greater process consistency.
Case 2: Financial Services Social Learning Program
Financial Services organization seeks to develop digital capabilities.
Use the Collaboration Value Maturity Model to engage the digital teams in communities of practice to share, evaluate and manage digital learning in line with strategic objectives.
Better capability building. Enhanced employee engagement. Lower cost of learning delivery.
Further case studies and resources are available at SimonTerry.com/Sharing.
The FCN Knowledge Sharing Platform is an international knowledge sharing platform with over 450 nurses from all over the globe. The purpose of the platform is to discuss health topics and promote the development of high quality outcomes.
Partnered with CHC to launch their Yammer Knowledge Community (known as The Platform) at their annual Westberg Institute for Faith Community Nursing (FCN).
Pre-launch ideation, ongoing technology support, conference launch support (Stream Out Loud), liaison to Microsoft, and post-launch Customer Success support.
Over the course of 9 months, this global humanitarian organization tripled engagement in its Yammer network by enabling strategic community management activities supported by our team.
Additionally, they also built out a “which tool when?” model for SharePoint, Yammer and other collaboration tools to help team members share and learn in the most effective manner.
Health and Wellness Company
When a strategic platform decision required thousands of employees to move off of an old community platform and onto Yammer, Talk Social to Me built out change management, communication plans, and high-touch support for employees moving their collaboration practices to Yammer.
With 31,000 employees in over 80 offices across five continents, collaboration is imperative. We co-created their strategy with key stakeholders – always keeping business objectives at first. We created an overarching six month plan to drive adoption of Yammer. Utilising functions like ‘praise’ & ‘poll’ we created bespoke campaigns to engage the wider company #PassThePraise & #MyGreatAmbition
Diageo used Yammer and Sideways 6 to turn their employee’s attention and input towards building a leaner, more efficient and more profitable business. They invited employees from around the globe to put forwards ideas for cost savings and efficiency increases using the #ifitwasmymoney topic on Yammer and then used Sideways 6 to find the golden ideas they should be working on and update the people who got involved. Saw tangible ROI ($3,000,000) from the campaign which was presented at their investor conference. Also saw hundreds of employees who hadn't previously used Yammer use it for the first time.
BP used Yammer and Sideways 6 for ‘innovation bursts’ to involve employees in changing how decisions were made within their upstream business. Over 1k people involved in a 1-day campaign. One of the comments we got “These kind of decisions would usually be made way above us. Now I feel like we’re being listened to.”
“ The SWOOP Personas provides us behavioural insights so we can have much deeper and more meaningful conversations with executives about what sort of engagement style they have, and what they want to aspire to.”
Agribusiness in North America
This agribusiness of more than 160,000 employees worldwide has valuable conversations happening at any given time in Yammer but the Community Manager wanted way to quickly identify those top conversations to share with stakeholders.
The Community Manager now uses Thread Impact to laser in to those highly engaged conversations to identify threads most likely to contain shareable business value. by enabling strategic community management activities supported by our team.
Additionally, they also built out a “which tool when?” model for SharePoint, Yammer and other collaborat