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Embed code for: F_MKT_4_CUSTOMER FEEDBACK FORM
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We sincerely thank all our valued customers for extending support & co-operation to us. In pursuit of achieving total customer satisfaction, we shall be glad to receive your reply to the following, which will receive our utmost attention.
Customer Name :
Contact Person : Designation:
On analyzing the below mentioned elements, we intend to find out our customer satisfaction index. Please circle the score you would intend to give us.
(The scoring is from a range of 1 to 5, 1 being lowest & 5 being highest)
Product Quality 1 2 3 4 5
Delivery in full, on time, error free 1 2 3 4 5
Responsiveness to Queries 1 2 3 4 5
Commitment in fulfilling customer requirements 1 2 3 4 5
Quality of Interaction of Company Personnel 1 2 3 4 5
Extent of compliance to technical specifications 1 2 3 4 5
Complaint Management 1 2 3 4 5
Price / Cost factor 1 2 3 4 5
Overall perception of company by customer 1 2 3 4 5
SUGGESTIONS / COMMENTS
Information Provided By :
Date : Signature with Company Seal
CUSTOMER FEEDBACK FORM
F: MKT: 04