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224 Richmond Road
Daytime Tel: 07415 680 686
I am a conscientious, enthusiastic and committed person with wide ranging experience of working both as part of a team and as an individual in a field engineering environment. I have exceptional customer facing communication skills at all levels. I am seeking a rewarding position that will enable me to utilise my existing knowledge and experience to venture further into an interesting and challenging role within engineering.
EDUCATION & TRAINING
January 2013 City & Guilds (2365) principles of electrical science
(2365) health & safety building services
(2365) installing wiring systems and enclosures
(2365) electrical installations technology
City & Guilds (level 3) 17th edition
Electrical Safety and Minor Electrical works
August 2008 City & Guilds
Certificate in Digital Satellite Installation and Health & Safety Working Practises.
2003 to 2004 Epping Forest College
Leisure and Recreation Course
Football Coaching Level 2
1998 to 2003 South Camden Community School
8 G.C.S.E’s including Maths, English and Science.
EMPLOYMENT AND WORK EXPERIENCE
October 2016 - Present
Main responsibilities include:-
- Installing satellite systems, Alarms Systems to the relevant standards.- Ensuring installation or modification meets customer requirements and identifying any problem areas when installing systems.- Installing appropriate devices; system removals and reconstructing equipment as required by the customer.
- Providing customer service at the highest of levels and demonstrating to the customer how to use and get the most out of their products as well as promoting and up selling further products/services that could be beneficial to them. - Organising my appointment schedule and contacting customers prior to the date of scheduled installation. - Following schematic wiring diagrams and hook-up procedures.
- Testing operation of system to the signal-receiving centre to establish service.- Reporting any changes, deficiencies or deviations in systems to the supervisor.- Completing Engineer work reports, handover Certificates and check lists.
- Ensuring all aspects of Health & Safety and statutory requirements are complied with.
Jan 2013 – October 2016
I studied at Alpha Building services & engineering for my level 2 diploma and level 3 award in the requirements electrical installations BS7671 (17th edition)
While studying at Alpha building services I have successfully completed my testing and inspection (periodic testing, live testing, pat testing and inspection)
I have been a field engineer for over 3 years now but have a vast experience in electrical installations and fault finding as I had always done electrics in the past but just recently gained my qualifications.
I have completed all types of electrical jobs in this time from full ccu (fuse board) upgrades to partial rewires to smart lighting systems, tray work, fixing armoured s.w.a cable and wiring in boiler systems to a S plan.
Dec 2012 - During this time, I took a small career break to renovate my property.
April 2008 to Nov 2012
Sky Broadcasting Ltd.
Field Service Engineer (Special Access Team)
My role has involved the use of various technologies, installing and servicing products and systems including fault finding. Also responsible for managing stock, schedules and liaising with other team members. It involves working in the field alone with ladders and at heights, also mentoring new engineers and working as a team to ensure team targets are met. It is highly customer service facing and focused, and demands flexibility and self-motivation.
Installation of Satellites and in home entertainment systems in commercial and residential
premises at a range of customer locations within the London area.
Resolving and repairing product technical faults and unexpected breakdown in line with “first time resolution” policy, which includes satellite television, internet, telephone and audio equipment.
Providing customer service at the highest of levels and providing technical assistance for 3 months following installation/repair.
Installation and programming of WiFi (the Cloud) in various commercial buildings, offices and restaurants such as Institute of Sports, Pizza Express, Wagamama, Wetherspoons and various pubs in Central London
Running cables such as Cat 5, Cat 6 as well as terminating cables, crimping, HDMI multi- switching, multi-room, distribution systems and TV wall mounting.
Undertaking and completing servicing of products.
Demonstrating to the customer how to use and get the most out of their packages and
products as well as promoting and up selling further products/services that could be beneficial to them.
Ensuring vehicle is stocked, refuelled, maintained and operational.
Organising my appointment schedule and customer demands whilst maintaining contact with the rest of my team.
Ordering, handling and quality controlling stock.
Meeting individual targets whilst also assisting other team members to ensure all team member’s work is completed and cumulative targets attained.
Working with various technologies including mobile data device for scheduling, stock control, product servicing, product installation and logging in and out at the start and end of the day.
Responsible for attending return appointments (escalated visits) to dissatisfied customers.
Ensuring all aspects of Health & Safety requirements are complied with.
Acting as Field Operations Manager in their absence, carrying out on-site visits, health and safety checks, responsibility for the team and supporting field engineers.
Dec 2007 – April 2008
Delivery Driver (Temporary Position)
Delivering and collecting customer parcels on scheduled delivery routes in a timely manner.
Loading and unloading parcels safely and accurately at the depot.
Ensuring complete data security and protection of parcels whilst in my possession.
Providing customer service at the highest of levels from pre-delivery to post-delivery.
Ensuring vehicle is refuelled, maintained and operational, ready for the next delivery run.
Route planning, managing deliveries and updating electronic records.
May 2006 – Dec 2007
Providing excellent customer service and technical assistance for mobile phones and accessories.
Promoting O2 products, recognising sale opportunities and maximising sales.
Resolving and repairing technical faults to avoid inconvenience to customers and insurance claims.
Processing customer orders and transactions at the cash desk and responsible for cashing up.
Receiving and processing store deliveries.
Key holder and responsible for security of the store - opening and closing.
Assisting in lost prevention and safety in store.
Stock taking and updating stock records.
Training and coaching new team members.
July 2005 – May 2006
Office Furniture Fittings
Install and fit furniture for customers
Assisting in carrying out relocations in busy working environments for commercial moves.
Moving furniture from one area to another in a safe and productive manner.
Loading and unloading vehicles
Ensuring tools are well cared for and vehicle is maintained.
Helping with removals including dismantling and packing service.
Breaking down furniture into it component parts for recycling.
Since leaving School I played professional football with Barnet FC from 2000 – 2002. I then played semi professional with Grays FC from 2003 – 2005 and then Harlow FC from 2006 – 2008.
Excellent customer service skills.
Electrical & Mechanical experience
Great attention to detail.
Well experienced working at heights, with ladders and outside in various weather
Man management and team target experience
Experience working with extensive health and safety procedures
Self-Motivated and organised.
Flexible and adaptable attitude.
Reliable and good time keeping.
Route planning and navigation skills - Excellent knowledge of London areas.
IT literate - Microsoft Office: Word, Excel, Outlook and Explorer
I enjoy socialising, music, travelling and leisure activities particularly football. I also have an interest in digital technology and enjoy being creative and carrying out DIY.
Date of birth: 25/03/1987
Disclosure: Enhanced & Clear
Mobility: Car owner, full clean driving licence (8 yrs +). Experience of driving a LWB and Transit Van.
Available on Request.
Tobi Ositola – C.V. – Page 2
Curriculum Vitae – Page 1
, refuelled, maintained and operational.
Since leaving School I played professional football with Barnet FC from 2000 – 2002. I then played semi professiona