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Mr Tomasz Wardzala
46 Knox Road, Wellingborough, Northants, NN8 1JAtomaszwardzala@hotmail.com 07854652735 (Mobile)
Education & Qualifications
September 2015 – Ongoing : Northampton College
AAT Level 4 Advanced Diploma in Accounting
July 2008 – July 2011: Tresham College, Wellingborough.
Mathematics - NVQ Level 3, English – NVQ Level 3, Sales & Customer Services - NVQ Level 3
July 2002 - July 2006: Complex Of Technician Schools, Tarnow
CNC Operator – Technician in automatized computing: Polish 100%, English 100%, Geography 84%, History 77%
General Store Manager – Vodafone – The Square, Market Harborough (September 2014 – present)
Perform daily sales summary reports and tills reconciliations.
Maintaining effectiveness of the workforce by payroll control.
Budgeting and management of operational procedures.
General Store Manager – Phones 4U – The Square, Market Harborough (July 2014 – September 2014)
Organising figures and compiling reports with sales statistics and forecast, for head office use.
Ensuring highest level of customer service is delivered at all times.
Training current employees on upcoming products, as well as regular coaching on sales techniques.
Deputy manager- Phones 4U- Swansgate Shopping Centre, Wellingborough ( October 2011- July 2014)
Headhunting company representatives for new projects and introducing staff incentives.
Keeping up to date with compliance regulations and requirements and train new staff.
Attending regular conferences with national managers’ on updates of store performance/targets.
Sales Consultant- Phones 4U- Swansgate Shopping Centre, Wellingborough (July 2008- October 2011)
Independently approaching sales and meeting set targets.
Merchandising; organising and displaying new products.
Face-to-face sales with a varied clientele.
Apprentice Insurance Salesman- ACJUSZ Ubezpieczenia (January 2006- May 2006)
Calculate premiums and establish client payment plans
Approach new businesses and call on current policyholders to interpret their policy
Researching and resourcing clients and customers
MS Office (Word, Excel, PowerPoint)
Bilingual: Polish and English (fluent)
Full UK driving licence
Through out my role as a General Store Manager, I have already gained invaluable exposure to a fast paced Customer Service environment. I am familiar and confident with all administrative tasks and operational duties that take place and successfully work to produce the best possible results. I strive to always improve and learn from mistakes. I have developed on various skills and qualities, and endeavour to utilise these assets within this role.
Working with clients and customers on a daily basis has enhanced my communication skills, therefore I am highly confident in interacting with people from all walks of life through a variety of different platforms; including telephone, email and face-to-face and provide polite and helpful customer service.
I believe I have excellent written skills; conveying messages in a professional manner. Furthermore, I have positive verbal skills with a confident telephone manner and am able to deal with a vast range of queries. I possess strong time management and organisational skills. My experience has emphasised the importance of attention to detail and the risks that can come about if not practised. I make sure that every task I carry out is double checked and completed correctly in order to avoid errors.
I am an individual who is able to work on his own initiative and also as part of a team. I have great time management skills, and am able to autonomously prioritise work loads; this is key whilst working in this fast paced environment.
I have learnt to highlight important tasks that have to be dealt with urgently - in comparison to other tasks which can be put on hold in order to meet deadlines. I have a flexible working approach, always willing to help the team if needed and stay back after office hours to complete unfinished work. This gives me self-satisfaction that I have successfully completed my duties for the day and the team are happily functioning with the services we have provided. I can to adapt to different working environments and swiftly respond to challenges and problem solving situations.
I am able to be creative and innovative, thinking outside the box for all relevant facts and solutions. Whilst doing so, I have the ability to stay calm and focused so as to not get side tracked by the pressure and stress but to remain working with a self-motivating and proactive approach.
Available upon request. 2014 – present)
I have learnt to highlight important tasks that have to be dealt with urgently - in comparison to other tasks which can be put on hold in order to meet deadlines. I have a flexible working approach, always willing to help the team if needed and stay back a