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Tim Robinson-Curriculum Vitae
52 Crofters Mill Sutton In Craven Keighley West Yorkshire BD20 7EW
email@example.com 07926 557237(m)
Trent Nottingham University
September 1983-1987(ft) BA (Hons) Public Administration (2.2)
September 1981-1983(pt) ONC Public Administration (Distinction)
Ilkley Grammar School
A Levels Economics, History
O Levels English Language, History, Geography, Art
CSE Mathematics, Biology
Systagenix Medical Supplies,Gargrave DC Healthcare Provider
Warehouse Quality & Compliance Operative Jan 2016-April 2016 (temp contract)
Working in DC in export area overseeing Regulatory/QA and over labelling issues applied to all export despatches.Temporary position for11 weeks only.
Skipton Building Society,Skipton HO Financial Services
Customer Integrity Associate Feb 2015-July 2015 (temp contract)
Administering large customer members data base in line with Annual voting procedures.Initiated new system of internal training manuals to handle internal procesees.
DePuy International,Leeds Healthcare Provider.
Quality Systems Engineer. July 2009-May2013
Establishing a ‘quality’ presence for first time in busy operations/distribution centre.Successfully set up quality/compliance processes which handled all quarantined related issues with stock and maintining integrity at all times.Successfully managed a Quality quarantined area.Handling all non conformity isssues including complaints.Trained internal Auditor. Part of internal Audit team involved in BSI and FDA Audits.Wrote and conducted ongoing internal Induction Training programme. Oversaw appropriate staff training in relation to Quality Assurance.
Dacre,Son & Hartley,Ilkley Estate Agents.
Site Sales Negotiator-New Homes. Feb 2005-March 2009
Ran an off-site sales/marketing office.Acted as first point of contact for all prospective buyers.Handling all potential customer and sale inquiries.Administering whole selling process from first site visit to successful house purchase completion.Successfully dealing with a mixed cross section of public/budgets. Oversaw property sales ranging from a £130k-£550k.In 4 years-total gross sales value equalled @ £6million.
Skipton Building Society,Skipton HO Financial Services
Customer Relations Officer. Feb 2004-Feb 2005
Regulated and target driven customer interface role-handling all incoming inquiries relating to a wide variety of customer account holder issues, ranging from mortgage applications, potential miss-selling of information to general account related issues. Work and written communications heavily monitored on weekly basis in line with internal targets for work turnaround.
Reed Boardall Transport,Boroughbridge Temperature Controlled Distributor.
Transport Manager. Aug 2003-Oct 2003 (3 Month contract)
Established new customer/co Established new customer interface for key accounts including agreeing SLA's with delivery targets and establishing regular customer visits.
Johnson & Johnson Medical,Gargrave Healthcare Provider.
European Transport Services Manager. June 1995-Jan 2003
Major day to day responsibility for all deliveries ex Gargrave to all UK customers and Affiliate J&J companies in Europe. Had all budgetary accountability for all UK transport-@£6 million per annum spend, supervised large 3rd party contract renewals and undertook all contract renewals. Extensive communications with customers and internal customer services. Publication of monthly set delivery targets. Also key holder for all company affiliate distribution/stock replenishment planning across Europe. Had direct responsibility for Export shipping reportees(x5), and UK scheduling(x6).
Member of Institute of Logistics award winning team.
Johnson & Johnson Medical, Gargrave Healthcare Provider.
Senior Transport Route scheduler. Jan 1990-June 1995
Member of award winning team (ILDM) created to manage a brand new delivery/distribution network for whole UK customer base of @ 8000.Arranged customer visits to review and agree service levels(SLA's). Successfully reduced delivery lead times from 2 weeks to within an agreed 36 hours maximum.Handling all contract negotiations and tender submissions.Managed team of 6 direct reportees.
Glass Glover Distribution, Loversall 3rd Party Contract Distribution Provider.
Graduate Management Trainee. Sept 1987-Jan 1990
General 18 month induction to broad range of Company’s departments-started in HR undergoing pension scheme review/overhaul; Operations experience working as a supervisor on a pick/pack and despatch working to tight deadlines,with x12 direct reports;van delivery driver operating in SE England with a 5.00am start to deliver all orders to Safeway supermarkets; working at company HO in Planning and Contracts producing successful detailed proposals (Tesco/Sainsburys/Safeway/B&Q) and tender submissions, using Paragon vehicle scheduling software.
Bradford Council, Bradford MDC Metropolitan Council/ Local
Euro-Clerk Trainee scheme. Sept 1981-June 1983
General programme entailing broad ‘work experience’. Initial introduction to mainly administrative roles, based in different sectors, eg Town Planning, Legal Secretariat and Upper Schools Department. Experienced providing direct service to customer for first time, retrieving data/planning plans; preparing agendas and minute taking; dealing with school pupil allocation selection criteria Studied part time.
Key Skills Summary
*Have sound management skills having had direct reportees.*IT conversant.
*Good communicator -excellent written and verbal skills. *Approaching 20 years experience in quality/compliance and distribution/logistics/warehouse environment.*Can interact positively with a diverse cross section of people across all levels. *Auditing skills-including trained auditor. *Financial and budgetary experience-key account holder *Very sound broad administrative skills.
*Good energy.*Self motivated. *Good Team player *Flexible-having worked in a wide variety of work situations.
*Good organisational skills-paying close attention to detail *Adopt a professional, practical common sense approach.
*Very customer focussed-have experience of direct sales and customer relations roles.
*Rugby -schoolboy county level,Wharfedale RUFC First XV. Crciekt-Ilkley CC league winner.
*Travel-2 Inter Rail tours of mainland Europe.Travelled extensively around N America.Lived in Cape Town,South Africa.
*Music-wide ranging from classical/popular/film soundtracks.
*Reading-WWII (Cretan history),travel logs .
Mr Patrick Rainforth Mr Sean Taylor
VP Johnson & Johnson Medical Distribution General Manager
Feldpark 1 Systagenix
Zug 6300 Airebank Mill Gargrave North Yorkshire
Switzerland BD23 3RX
Tel +41 582 315 009 (m) +41 7913 78051 Tel 01756 747492 (m) 07818595167
ohnson & Johnson Medical,Gargrave Healthcare Provider.
Member of award winning team (ILDM) created to manage a brand new delivery/distribution