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8431 Arlington Ave
Raytown, MO 64138
Call Center Representative/Work from home agent, versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with 20 years of experience in a fast-paced, team-based environment. Exceptional organizational skills and strong attention to detail. Strong data entry and the ability to work well with little to no supervison.
October 2013 to Current
GILT-E PLEASURE SHOES AND ACCESSORIES Kansas City, MO
SALES CUSTOMER SERVICE
Provided an elevated customer experience to generate a loyal clientèle.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Politely assisted customers in person and via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders.
Answered product questions with up-to-date knowledge of sales and store promotions.
Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
Scheduled weekly inventory pickups and deliveries with vendors.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
Alliance Data Lenexa, KS
Work from home Customer care advocate
Answered an average of 75-90 calls per day by addressing customer inquiries, solving problems and providing new product information.
Developed reputation as an efficient service provider with high levels of accuracy.
Scored in top 10% of employees in successful resolution of issues
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Displayed continuous success promoted to a Work from home agent.
06/2008 to 01/2012
USA 800 Raytown, MO
Telecommute Customer Service Sales Rep
Helped drive sales goals and achieve monthly quotas.
Routinely answered customer questions regarding merchandise and pricing.
Dedicated to continuously improving sales abilities and product knowledge.
Achieved sales goals and service performance requirements of $8000 minimum monthly through new customer sales.
Asked open-ended questions to assess customer needs.
Learned, referenced and applied product knowledge information.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
07/1998 to 03/2005
Newsome Realty Kansas City, MO
Answered and quickly redirected up to 50 calls per day.
Ordered and distributed office supplies while adhering to a fixed office budget.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
Managed office supplies, vendors, organization and upkeep.
Directed guests and routed deliveries and courier services.
Screened applicant resumes and coordinated both phone and in-person interviews.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Helped distribute employee notices and mail around the office.
Maintained a clean reception area, including lounge and associated areas.
Completed data entry, tracked resumes and maintained the applicant tracking system.
1994 Woodward Sr. High Toledo, OH