What email address or phone number would you like to use to sign in to Docs.com?
If you already have an account that you use with Office or other Microsoft services, enter it here.
Or sign in with:
Signing in allows you to download and like content, and it provides the authors analytical data about your interactions with their content.
Embed code for: Tiandra Resume
Select a size
TIANDR K.BANKS 2258 Grandave,Apt#3D 347-331 -3959 Tiandrabanks@gmail.com OBJECTIVES An accomplished manager with excellentcustomer serviceskills.Looking to work ina dynamic company thatis adoptive to today’ strendsandtechnology SKILLS AND QUALIFICATIONS •Goaloriented individualwith 13 years of retail /customer service experience and a strong sales background •A great communicator who is alsoexcellentwith multitasking,Energetic quick learner,detailed orientedand a self-starter with excellent,organizational,andcreative skills • Organizedand prioritize,while working under extreme pressure anddeadlines • Implemented strategic marketing plans achieving company’ s salesgoals PROFESSIONAL EXPERIENCES Hennes & Mauritz (H&M)Jan 2014–Nov2015 OPERATIONS MANAGER ROLE •Ona monthly basiscreating arotation scheduled for team of 9 managers •Ascertain and createsales goals,salesplansand salesbudgets •Coherently work with othersaswellassales associatesto create functional plans •Assessmerchandise needed; coordinate withAllocationManager on currentneeds •Motivate staff to ensureprofitability of sales • Initiate and managed severalrepotsandprocessesfor H&Mstaff •Setting and making sure salesgoals are met accordingly to store anddepartmentstandards •Other duties such as building operations,visualdisplays and administrative duties Hennes & Mauritz (H&M)JAN2014–NOV2015 STOREMANAGER ROLE •Recruitedstaff for visualand departmentmanagers,screen,interview and proposejob offers •Oversaw training process as wellas give orientation to allnew hires; ensure staff work withH&M policiesand guidelines •Created a rotation schedulefor ateam of 9 managerson a monthly basis •Worked closely with visualteam to update store windowsand color combination changes •Managedflagship location thatgenerated 22milliondollarsin sales annually Hennes & Mauritz (H&M)JAN2014 –NOV2015 ASSISTANTSTORE MANAGERROLE •Motivated staff to ensureprofitability of sales •Served as customer service contactfor visitors as wellasinternalstaff,effectively communicate insightasliaison with other corporate staff •Worked closely with visualteam to update store windowsand color combination changes • Creating aschedule for 70+ salesstaff Hennes & Mauritz (H&M)Apr2005 –Nov2015 DEPARTMENTMANAGER •Ran the ladies departmentthatgenerated7 million dollarsin salesannually •Recruitedand manageda staff of 20 parttime and fulltime salesadvisors •Worked with visualmanager on a weekly color combination changes •Executed and maintainstorestaffing schedule for 60 salesadvisors Hennes & Mauritz (H&M)May 2005–Mar2010 SALES ASSOCIATE •Responsible for sales/customer service in Ladies,mensdept • Stockroomresponsible: replenishmentof garments,accsto floor STARBUCKS COFFEE HOUSE JUN 2000- AUG 2003 SUPERVISOR • Open/close store • Created/made drinks according to guidelines tosatisfy customers • Handled inventory,schedulefor staff of 7+ staff. • Conductedcoffeetasting to securestaff/mgmtwas knowledgeableon products Education MonroeCollege: (2001-2002) WestSide High: (HSDiploma) REFRENCES AVAILABLE UPONREQUEST