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Embed code for: Arise-CCL Cruise Request Procedure (rev 112613) (1)
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To All Independent Businesses and Client Support Professionals servicing the Carnival Programs,
We hope this e-mail finds you well.
The purpose of this communication is to remind all IBOs and designated CSPs on the correct procedure to request the booking of a Carnival cruise with a discounted rate and the guidelines when using this feature.
Access to those rates is possible due to the courtesy that our Carnival Client had extending this internal discount only to the IBOs and CSPs servicing the Carnival portfolio. The reduced rates are based on availability and are not confirmed until booked and paid for.
Each IBO and CSP is responsible for the behavior of all their guests traveling with the reduced rate program.
The reduced rates cannot be transferred to an existing booking.
IBOs and CSPs cannot service their own bookings or their Friends & Family. Servicing their own booking could be ground for SOW termination. Recently two IBs were terminated due to servicing its own booking.
Any changes or inquiries for an existing booking should be addressed via email to email@example.com or calling the Carnival Friends & Family hotline at 305-599-2600 ext. 70370 between 11am & 4pm.
15% Discount off Best Available fare – Self Sailing
Maximum 2 cabins
IBO/CSP must be in one of the cabins
The other cabin must be under an immediate family member (parent, child, sibling or spouse)
Friends & Family Reduced Rate
IBO/CSP does NOT need to be one of the guests
No limit on the number of cabins
Procedure to Request Carnival Cruises with Discounted Rates
IBOs/CSPs fill the Carnival Cruise Request form (attached), including:
IBO/CSPs scan and e-mail signed form to firstname.lastname@example.org and email@example.com, with the following format on the email:
Subject line: Carnival Cruise Request, CSP ID, CSP Name, Cruise Date
Include copy to the designated PF QA resource.
Ensure email includes IB and CSP/IBO name.
The cruise requests will be processed and submitted to the Carnival Friend & Family department twice a week. When possible the requests will be processed the same day upon reception.
IBO CSPs will be contacted by Carnival using the contact information provided in the request form in order to finalize the booking process. Payment is expected at the time of booking as per the established Carnival policies. Only the IBO CSPs can make payments and not the friend or family for whom the cruise is being requested for unless the payment is on line.
IBO CSPs that need to get an update on their cruise request, can send an e-mail with their inquiry to firstname.lastname@example.org
For cancellation and changes of an existing Friends & Family booking, IBO CSPs should contact the Carnival Friends & Family hotline at 305-599-2600 ext. 70370 between 11am & 4pm.
Carnival cruise request forms that do not follow the above procedure will not be processed.
* * * * *
Arise IBO CSPs and Arise Employees
Reduced Rate/ Friends & Family Discount
EMPLOYEE NAME: ________________________________ POSITION AT ARISE: ___________________
PLEASE INDICATE CRUISE REQUEST:
15% Discount off Best Available fare – Self Sailing Friends & Family Reduced Rate
Home Telephone Number: (_____) ________________ Work: (_____) _______________________
SHIP SAILING DATE DURATION
_______________________ ______________ ______-Days
ACCOMEDATIONS: Inside Oceanview Balcony
GUEST NAME(S) : _____________________________________ DOB: _____________ SEATING PERFERENCE:
_____________________________________ _____________ Early
_____________________________________ _____________ Late
Do you or your guests have any special medical physical requirements including pregnancy? Yes / No
If answered Yes, please explain __________________________________________________________
Credit Card (Must be provided immediately to Sailing Support after receiving booking #)
Discount is only available to all active CSP’s servicing the Carnival account and all full-time corporate employees of Arise.
The maximum number of occupants is limited when sailing is under passenger restriction. It is also limited to cabin capacity (not to exceed 5 per cabin) and availability at time of confirmation.
Payment must be provided immediately to Sailing Support after receiving booking number.
Please keep in mind that each employee is responsible for the behavior of all guests traveling on the employee’s reduced rate benefits program.
I ACKNOWLEDGE THAT NONE OF THESE GUESTS ARE CURRENTLY BOOKED ON A CARNIVAL CRUISE AND THAT MY PRIVELEGES WOULD BE REVOKED IF THIS INFORMATION IS FOUND TO BE UNTRUE.
EMPLOYEE SIGNATURE: _________________________________ Date: _____________
SUPERVISOR NAME: __________________________________ Date: _____________
SUPERVISOR SIGNATURE: __________________________________ Date: _____________
After form is completed, please scan and e-mail it to email@example.com and firstname.lastname@example.org
arnival Cruise Request form (attached), including: