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I am able to assess behavioral strengths, and build rapport with bankers to effectively coach them on how to utilize their strengths. By doing this there have been marked improvements that have led to overall team and rep improvement.
Phone Banker (Premier)| Wells Fargo | 10/2014- Current
Resolve / De-Escalate customer concerns
Receive frequent recognition and awards for exceeding sales goals.
Awarded multiple Star team and Service Excellence awards.
Promoted twice in two years.
First year promoted to PB2
Second Year advanced to Premier Banker.
Financial Care Rep | T-Mobile | 10/2007-02/2012
Ranked #1 Top Performing Rep for a sustained time of 6 consecutive months.
Provided payment assistance in a timely manner.
De-Escalated negative customers quickly with one call resolution.
Aided team members in weak areas in relation to the” ONE TEAM, ONE GOAL “value.
Work well under pressure.
Multi-task with precise detail.
10 years of call center experience.
Excellent organizational skill, both written and oral.
Able to quickly build rapport with bankers that I coach as well as clients over the phone.
Capable of dealing with call logs for verification and documentation purposes.
Troy University B.S
Available Upon Request
Sales Team Supervision
Volunteer Experience or Leadership
Elected to Wells Fargo WFCC, Great Place to Work team. This is a newly founded team comprised of high performing bankers to work together on projects that will build morale in our Call Centers.
I have also preformed numerous times as PB3 Interim dating back to 2015
Sylvester J. Cannon