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78 Country Clair Street, Kitchener, Ontario, N2A 4M7, (519) 895-8513
Detail-oriented and client focused, with exemplary customer service, negotiation, crises communication, and analytical strengths; gained while managing initial analysis and coverage evaluation of claims, and ensuring stock levels were maintained.
Highlight of Skills
Analytical skills gained during Co-op work experience in claims adjusting.
Great interpersonal skills allow a natural ability to work and function effectively either independently or in a team environment.
Determined and motivated to function in high-pressure situation.
Excellent understanding of insurance policies, coverage options, and purchasing practices.
Efficiently handled multiple tasks and roles within ever-changing and fast-paced work environment.
Posses’ outstanding administrative and organizational skills, excellent negotiation capabilities, a driving passion for excellence and high quality of work.
Proficient with Microsoft Word, Excel, PowerPoint, Outlook, Internet, data entry systems .
Excellent written and verbal communication skills
2005 – 2009 Conestoga College, Kitchener, ON
Business Insurance Co-op Diploma
Business Administration: Marketing (Part time studies)
2006 – presentQuality Control Supervisor; Clean-Up! Complete Janitorial ServicesMeet with janitorial staff to provide training Order and maintain janitorial supplies in a cost effective manner.Cleaned and sanitized restroom facilities and fixtures including sinks, urinals and toilets.Identified and reported building maintenance needs in assigned buildings and facilities.Knowledge of occupational hazards and standard safety practices for the area of work assigned.Meet with customers to resolve concerns that arise, with updates and recommendations. Ensure that Company policies are followed and enforced by all staff.Investigate/resolve customer complaints, with recommendations to ensure the same issue does not happen again.
2010 – 2011 Materials/Tool Crib Buyer, Linamar Corporation
Review requisitions and specifications to obtain competitive quotations from vendors.
Prepare, tabulate and analyze bids to determine lowest and best bidders; prepare and place purchase orders, and record proper documentation.
Establish good working relationships with vendors through personal and telephone contact.
Discuss and resolve problems regarding delayed delivery dates.
Return damaged or incorrect items to vendors and processes necessary paperwork for credit.
Respond to employee requests, inquiries and problems regarding uniform issuance, office supplies, repair services, or costs of items.
Respond to requests for pickup and delivery of supplies.
Collect data on current market conditions to keep informed on market trends; interview salesmen regarding ordering of supplies.
Check prices and approve invoices on purchase orders; schedule delivery dates; follow up on delayed deliveries.
Serve as primary point of contact and liaison with vendors for orders, bids, specifications, tracking; maintain documentation and performed other related transactions.
Perform accounts receivable physically and electronically in AS400 and PMX systems.
Identify the need for, and following through on, inventory replenishment on a daily basis.
Prepare necessary shipping documentation (packing slips, and Performa invoices) for various tooling that is being sent out for sharpening/grinding.
Communicated professionally both verbally and written with supervisors, engineers and management when in need.
2008 – 2009 Claims Adjuster, Crawford And Company
Analyzed case facts and monitor activities in order to identify possible fraud and/or abuse, and/or third party liability throughout the course of the claim
Corresponded with or interviewed body shop technicians, witnesses, or claimants to compile claim information.
Calculated claim payments and approved payment of claims within a certain monetary limit while ensuring accurate and timely benefit payments and services, and proactively managing claim costs and expenses.
Established and maintained a high level of positive working relationships with internal and external customers, ensuring satisfaction with company services.
Provided seamless insurance claim support and customer service to clients by avoid conflict by means of demonstrating compassion and empathy.
Covered daily Queue duties, to provide clients, body shops, and rental companies with claim updates and resolved any issues/concerns that arose.
Seamlessly coordinated vehicle inspections, determined liability (via FDR rules), managed diary, and settled/paid miscellaneous expenses associated with the claim.
Worked in the Aviva’s “General” database system to look up policies, document claim information, issue payments, and enter fault coding for underwriting department.
I enjoy hiking, travel, sports, movies, and tinkering with cars.
References available upon Request.
Srdjan Bukvicty of work.
Calculated claim payments and approved payment of claims within a certain monetary limit while ensuring accura