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SILVIA ARGUETA 8446 Kitchener Drive ▪ Springfield, VA 22153 ▪ 703.798.7484 ▪ firstname.lastname@example.org EXPERTISE IN: GUEST RELATIONS | CUSTOMER SERVICE | COMMUNICATION | PROBLEM SOLVING | LEADERSHIP Reliable and resourceful Hospitatlity Leader offering stong management and customer service skills. Works independently with minimal supervision. Able to prioritize and manage multiple projects simultaneously. Thrives in high-pressure environments and consistently delivers exceptional results. Established track record of rapid advancement. Exceptional interpersonal and presentation skills with the ability to build client relationships. Fluent in Spanish and English Friendly and enthusiastic with 5+ years’ of specialization in the hospitality industry PROFESSIONAL EXPERIENCE WAITRESS | COASTAL FLATS | TYSONS CORNER, VA | DECEMBER 2010 – PRESENT Managed multiple tables and guest interactions. Provided a 5-star quality dining experience to all restaurant patrons. Ensured guest satisfaction across multiple parties. Assisted patrons with making menu choices in an informative and helpful fashion. Skillfully promoted items on beverage lists and restaurant specials. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Resolved guest complaints quickly and efficiently. Delegated critical tasks to expos and bussers. Explained how various menu items are prepared, by describing ingredients and cooking methods. Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff. Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance. Provided guests with information about local areas, including giving directions. Checked patrons’ identification to ensure that they met minimum age requirements for consumption of alcoholic beverages. Offered specific training programs to help workers maintain or improve job skills. MAJOR ACCOMPLISHMENTS o Promoted to Hospitatlity Leader. o Led training sessions for new servers. Presented information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, or group discussions. o Developed recurring business constantly by maintaining meaningful relationships with restaurant patrons. WAITRESS | SILVER DINER | SPRINGFIELD, VA | JUNE 2008 – OCTOBER 2010 Delivered quality service by providing a warm and welcoming environment. Coordinated ticket times with executive chef. Maintained a professional attitude in high-pressure situations. Bussed, cleared, cleaned and set tables in a quiet and efficient manner. Received frequent customer compliments for going above and beyond normal duties. Correctly calculated charges, issued bills and collected payments. Managed 12+ hour long shifts without making mistakes or appearing tired. CASHIER | GIANT FOOD | SPRINGFIELD, VA | JUNE 2006 – DECEMBER 2006 Accountable cashier who processed all transactions accurately and efficiently in accordance with established policies and procedures. Friendly and welcoming to all customers and played a fundamental role in achieving customer satisfaction and revenue growth objectives. EDUCATION NORTHERN VIRGINIA COMMUNITY COLLEGE | ANNANDALE, VA ASSOCIATE OF APPLIED SCIENCE DEGREE: HOSPITALITY MANAGEMENT| SEPTEMBER 2015 – PRESENT LEE HIGH SCHOOL | SPRINGFIELD, VA HIGH SCHOOL DIPLOMA | JUNE 2008