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update resume Sheri Vossbrink 1220 W. Cheyenne Dr. Chandler, AZ 85224 (480) 332-0722 Objective: To secure a challenging and rewarding position that enables me to utilize my job knowledge and professional skills. Job History: 11/07-10/16 Quality Specialist and Student Evaluator University of Phoenix Tempe, AZ Manager: Angela Dines (602) 387-0692 Duties: Evaluating telephone conversations between students and their advisors, to ensure the interactions were compliant, appropriate and student focused. . 01/07-11/07 Qualifying Specialist University of Phoenix Tempe, AZ Manager: Jessica Bleskachek Duties: Outbound calls to potential students. 8/06-12/06 Manager of Catch-22 Sports Grill 18725 N. 32nd Street in Phoenix, AZ (602) 482-9222 Duties: Active in all operations. (scheduling, hiring, inventory, customer relations) 04/05-07/06 Customer Service Representative at Verizon Wireless Call Center. Chandler, AZ Duties: Handling in-bound calls and resolving any billing or technical issues. 07/96-02/05 Resource Management/Customer Service Representative at JPM Chase Cardmember Services. Tempe, AZ Duties: Worked with in-bound calls for 3 years and was promoted to the Resource Management Department. This department worked with employee scheduling and on-duty adherence. Summary of qualifications: Able to handle clients with professionalism and sensitivity. Remain calm and work well under demanding conditions, and efficient in multi-tasking. Self starter, motivated, ambitious and goal-oriented. Education: Arizona State University. BS in General Business. Graduated in 1990. Page 1