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Embed code for: 2016 Shawna M Hamilton Resume Word
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SHAWNA M HAMILTON
715 S.W. Lacey St. Sheridan, OR 97378 • C: (925) 478-1975 • firstname.lastname@example.org
An organized, detail-oriented, self-starter able to prioritize effectively to accomplish multiple tasks and stay calm under pressure. Dedicated leasing, sales and marketing professional who exceeds goals, retains customers and maintains a strong
reputation for customer satisfaction.
Accounts Payable/Receivable Honest, Accurate, and Reliable Excellent Written and Verbal Communication General Office Equipment
MS-Word, MS-Excel, Outlook, PowerPoint, Timberline, Organized and Detail-Oriented
and Yardi Property management
Motivated and Energetic Works well independently
Customer service-oriented Flexible schedule
Marketing and promotions
Strong organizational skills
Administrative Assistant/Leasing Agent
Sasha Bermudez, Associate Broker, Better Homes and Gardens - Berkeley, CA 01/2010 - Current
Creates advertisements, posting photos and videos of available properties on websites and social media, producing brochures and flyers, scheduling and hosting open houses.
Managing shipping dates and ensure that each vendor's invoice is paid in a timely manner. Gather information about perspective clients and initiated contact. Completed final move-out walk-troughs for tenants. Carefully screened applicants for tenancy. Verified that all customer complaints were handled promptly and appropriately. Communicated effectively with owners, residents and on-site associates. Followed up on delinquent tenants and coordinated collection procedures. Evaluated and recommended changes in rental pricing strategies. Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes. Communicated with landlord regarding building and tenant issues. Scheduled contractors for maintenance issues. Coordinated with janitorial and engineering staff on maintenance and upkeep.
Live-in House Manager Breedlove-HomePay - San Francisco, CA 03/2014 - 09/2014
Ensure that a household is operating smoothly, anticipates the needs of the principal(s), and always has their privacy and confidentiality in mind. Manage and train all household staff Arranging external household services /vendors, Managing a household budget, keeping supplies stocked, making travel arrangements and preparations, maintaining care
of employer's valuables. Planning and coordinating special events including knowledge of wine and spirits, running personal errands for the employer and household, receiving guests and answering phones, assisting in proper table setting (must be familiar with formal service), and light housekeeping duties.
Customer Service Representative H & R Block - Brentwood, CA 01/2008 - 01/2010
Effectively managed a high-volume of inbound and outbound customer calls. Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Gathered and verified all required customer information for tracking purposes. Assists in the ordering, receiving, stocking and distribution of office supplies. Assists with other related clerical duties such as photocopying, faxing, filing and collating.
Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a
ReMax Results - St. Louis, MO
Oversaw daily office operations for staff of 12 employees. Oversaw inventory and office supply purchases. Liaised with vendors to order and maintain inventory of office supplies.
Leasing Agent Diamond Mine Mini Storage - Brentwood, CA
Handle all tenant requests with a positive attitude Process new rental contracts and merchandise and sales transactions Collect, record and deposit rent payments Maintain regular reporting requirements Filing, rental office upkeep Gain full knowledge of self storage software program Strong computer skills with Microsoft Office applications Exceptional customer service skills Cash handling and credit card processing Sales of boxes, tape, paper and moving supplies. Tenant bookkeeping (rental software) Yardi Exceptional communication skills in person, phone and email Excellent written communication skills Strong attention to detail and organized.
Assistant Property Manager
Willow Brook Apartments - Pleasant Hill, CA
Receive all telephone calls and in-person visits.
requirements. Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Property Manager for approval. Follow up with applicant regarding status. Ensure apartment is ready for resident to move-in on agreed date. Listen to resident requests, concerns and comments. Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
Maintain open communication with Property Manager and Maintenance Supervisor. Contribute to cleanliness and curb appeal of the community on continuing basis. Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager. Enforce policies of the community
Associate of Science: Medical
Heald College - Concord, CA
3.5 GPA Directors Award Continuing education in Medical Field
References upon request
01/2004 - 01/2006
01/2001 - 01/2003
01/1992 - 06/1997
2013ies. Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes. Communicated with landlord regarding building and tenant issues. Scheduled contractors for maintenance issues. Coordinated with janitorial and engineering staff on maintenance and upkeep.
Handle all tenant requests with a positive attitude Process new rental contracts and merchandise and sales transactions Collect, record and deposit rent payments Maintain regular reporting requirements Filing, rental office upkeep Gain full kn