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153 Stiles Street
Elizabeth, NJ 07208
Seeking a position utilizing my Customer Service, Administrative, and Domestic Service Analyst skills.
CUSTOMER SERVICE REPRESENTATIVE
Dealt with multiple accounts on a consistent basis in regards to fulfilling requests of appropriate marketing materials.
Analyze cost effective means of shipping being mindful of time sensitive deadlines.
Operations management to coordinated pick-up and delivery of shipments via air service and/or overland route.
Getting prior approval of account numbers for third party shipments.
Commended by management for consistently meeting time sensitive deadlines.
Ability to handle multiple assignments in a fast paced, deadline oriented environment; proven initiative and follow through.
Trained staff in customer service and maintenance of computer databases.
Analyzing remittance bills to insure proper payment.
Ability to interact with fellow employees.
Exceptional organizational skills with regards towards maintaining a very efficient office.
DOMESTIC SERVICE ANALYST
Receive shippers’ instructions to provide service. Perform “Contract Review” per DHL Global Quality Manual. If satisfactory, endorse file “Contract Reviewed and Approved”. Resolve all Issues until contract can be approved. In the case of non-approval refer file to supervisor.
Ensure the quality system is implemented and maintained with area of responsibility.
DHL Global Forwarding, Elizabeth, NJ 07206 – August, 2000 to October, 2014
Signmasters, Inc, Passaic Park, NJ 07055 – March 1995 to August 2000
County College of Morris – Business Administration
Attended from September, 1989 to December, 1992