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Embed code for: Bernadette Alcon Resume
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7790 Belford Dr
Colorado Springs, CO 80920
To be able to obtain a satisfying and yet challenging career, in which I may have the opportunity to grow, and to be of greater service and ultimately be, an unmatched asset to your company.
I am an energetic person that has had substantial training, and has completed such training in a manner that complies within the policies of my previous employer.
I am eager to learn new things, willing to learn the processes involved within your company, and be able to execute those processes as prescribed by management and corporate offices. I am also ready to show the abilities that I have achieved, which I have learned within my previous jobs.
Customer Service focused Technical Support
Excellent communication skills Telecommunication skills
Courteous demeanor Troubleshooting proficiency
Energetic work attitude Exceptional telephone etiquette
Active listening skills Customer service expert
Multi-line phone talent Strong problem solving
Strong work ethics Proficient in customer account software
Inventory management Quality control
Reservation and booking Cash/clerical operations
HS Diploma-Class of 1984
Duties and Responsibilities
Aided and resolved customer complaints and concerns with strong verbal and negotiation skills.
Displayed and maintained courtesy and strong interpersonal skills with all customer interactions.
Make a successful and professional relationship with incoming service providers, dealers and consumers.
Maintain my composure, professionalism and patience, in the event of difficult customer situations.
Processed an average of [35+] inbound and outbound technical support calls. Support customers with online billing and account issues.
Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
Support customers having data connectivity issues, resulting in 95% of issues being provided through myself.
Provide thorough support and problem resolution for customers.
Provide accurate and appropriate information in response to customer inquiries.
Address customer service inquiries in a timely manner.
Maintain up-to-date records daily.
1710 Briargate Blvd Ste 139
Date: Jan 2001-Feb 2012
Supervisor: Miguel Guevara
Job Title: Tier ll Technical Support
Fleet Bank in Colorado Springs, CO
No longer existent
Date: Mar 1998-Jan 2001
Job Title: Customer Support