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ROBYN CLEVENGER 1220 East Ezra Avenue, Hayden ID H: (208) 277-4477 firstname.lastname@example.org Professional Summary Highly organized professional offering excellent communication and computer skills. Extensive experience in relationship building, team development, and financial management. Skills Critical Thinking Business correspondence Report development Quality assurance Attention to detail Leadership experience Team building Decision-making ability Clear communication skills Microsoft Excel and Word Time management Work orders, invoices and time sheets Professional Experience Manager 5/2010 – 02/2016 Starbucks Coeur d’Alene, ID Coach and lead store partners to ensure customer satisfaction. Make all staffing decisions include hiring, training, evaluating, disciplining, discharging, staffing, and scheduling. Ensure product quality. Manage the store’s financial performance. Manage safety and security within the store. Develop and achieve goals for the team and create action plans to meet organizational objectives. Manager 3/2010-5/2010 Claire’s Boutique Spokane, WA Responsible for the supervision and management of all store activities to increase store profitability. Achieved planned sales goals and managed controllable expenses. Recruited, trained, developed, coached and supervised store associates. Directed and evaluated individual performance. Insured compliance with company policies and procedures. Implemented effective loss prevention procedures. Manager 2/1998 – 10/2009 Brown Shoe Company Post Falls, ID Promoted from assistant manager to a first assistant then to manager. Responsible for opening new stores and closing stores for the organization. Traveled to multiple sites to assist with coverage, hiring, training, loss prevention and inventories. Recruited, trained and managed sales staff. Prepared sales projections. Assisted in managing payroll. Organized the district March of Dimes fundraiser. Oversaw the media shred project for the district. Awarded Assistant of the Region in 1998. Other Work Experience Assistant Manager 3/1995 - 2/1998 Jockey International Post Falls, ID Guest Services 7/1994 - 7/1995 Crickets Restaurant Coeur d’Alene, ID Education 1990 – 1993 North Idaho College Coeur d’Alene, ID Studied communication and psychology