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Robert Gabos - LinkedIn Profile @ https://linkedin.com/in/robertgabos
Page 1 Robert Gabos # Certified IT Professional # email@example.com Summary ## Online Resume: http://Resume.RobertGabos.com http://beknown.com/RobertGabos https://my.indeed.com/r/Robert-Gabos/dca38fd98abafd79/ https://Docs.com/RobertGabos/About >> DOWNLOAD @ https://doc.co/QRhooV/fpUrdg # Career Objective: IT Professional & Certifications Junkie System Servers / Network Clouds / Mobile Devices / Web Dev Platforms / Social Media # Qualifications Summary: • Technically sophisticated and computer savvy with hands-on troubleshooting experience. • Able to acquire new technical skills quickly, efficiently with thorough researching abilities. • Self-motivated with positive easy going attitude and good team member. Helpful & personable. • Always striving to learn new skills & knowledge; online e-Learning, collaboration, blogging & study groups. • 12+ Years working in IT technical support roles. # Work Experience: IT Support Technician, IT Instructor, Infrastructure Analyst, Service Desk Technical Support Analyst, Microsoft Product Support Active Directory, Field Service Tech & IT Consulting, Windows/Unix Systems ID Admin, Desktop Support & Network Operations Center Analyst, Hardware & Electronics Assembly # Knowledge & Skillsets: • Microsoft Windows Server 2003/2008/2012/2016 • Office 365 & Azure • Active Directory & Group Policy • SharePoint 2010/2013/Online • Exchange 2010/2013/Online • System Center 2012 Operations Manager SCOM Service Manager SCSM Virtual Machine Manager VMM Configuration Manager SCCM Page 2 • Microsoft Hyper-V, VMware vSphere, Oracle VirtualBox • Cisco Routing & Switching Network Assistant/Config Pro, Cisco ASA Firewall IT Certifications: • Microsoft, Cisco, CompTia, ITIL Experience IT Specialist - Microsoft, Cisco, CompTia, VMware, Amazon AWS, Google at theITppl January 2010 - Present Online Projects & Labs - IT Certification Training Resources & Wiki Library Knowledge Base • Portfolio of Resources - Microsoft Partner Network; Office 365 Fast Track, Office 365 Dev Program, Action Pack, Partner University, IT Pro Cloud Essentials, Customer Immersion Experience, Authorized Education Partner, Education Network - Amazon AWS Partner Network - Cisco Channel Partner Program LinkedIn @ Linkedin.com/company/theitppl Google+ Communities @ theITppl plus.google.com/u/0/communities/112199722754884899974 Study Groups plus.google.com/u/0/communities/104675530295361315295 BYOLWiKi plus.google.com/u/0/communities/111225348628601197508 Facebook @ www.facebook.com/groups/theitppl/ www.facebook.com/byolwiki www.facebook.com/StudyGroups-866268790117063 Docs.com @ https://docs.com/theitppl/about https://docs.com/eLearning https://docs.com/StudyGroups Page 3 https://docs.com/Resume Microsoft Partner Center @ https://partnercenter.microsoft.com/en-us/pcv/solution-providers/81e74c7a-1f27-4bde-b523-fd4bce87e1ea/ e95d5c37-dc96-469f-9866-a24190f38a21 Yammer @ www.Yammer.com/StudyGroups Social Media @ www.theitppl.com/SocialMedia Contact Us @ www.theitppl.com/contact-us Business Support Technician at Rogers Communications February 2017 - Present • Technical Support For Small Business Internet & Phone • IBLC/SOHO digital phone services including all features and multiline hunt group configuration. • POP/IMAP/SMTP configuration and troubleshooting. • Network connectivity for dynamic and static IP customers. • Creating service calls for field technicians to resolve RF and equipment issues. • Supporting technicians in the field to ensure successful installs/upgrades. • DHCP and DNS troubleshooting & reverse DNS configuration for static IP customers. • Cable internet degraded performance analysis. • Network analysis to identify customer-impacting events and call drivers. • Wi-Fi troubleshooting and configuration for Rogers modem/router gateways. • Working closely with Business Service Delivery, Small Business Premium Support and sales teams. > Yammer & SharePoint Online Team Sites (Champion & Promoter) IT Instructor (part-time volunteer ) at Toronto Japanese Seventh-Day Adventist Church December 2016 - Present • Volunteer IT Instructor for the Community Computer Class • Teaching Microsoft Office, Internet Web Sites, Social Media, e-Learning Content, etc • Assisting with creating online community computer class web site resources; Moodle, Google Sites, Social Media pages, etc Page 4 IT Instructor (part-time) at New Horizons Toronto July 2016 - February 2017 (7 months) Web Site @ http://www.nhtorontocanada.com IT Instructor (part-time) at New Horizons Computer Learning Centers July 2016 - February 2017 (7 months) • Teaching Microsoft MCSA Windows 8.1 & Windows Server 2012 R2 • Teaching CompTia A+ Network+ & Security+ • Teaching Cisco CCNA Routing & Switching ICND1 & ICND2 • Organized content using Moodle Cloud learning management system & Office 365 Docs + Sway • Communicating & educating using 21st century learning methodology collaboration styles Network Operations Center Infrastructure Analyst at New Signature Canada February 2016 - June 2016 (4 months) • Monitoring server & network infrastructure using Microsoft System Center 2012 Service Manager & Operations Manager, SCOM/SCSM. • Research & troubleshooting or remediate error alerts & escalate to appropriate support teams • Work on projects to upgrade, troubleshoot & enhance customer systems, patch Windows updates • Troubleshoot Active Directory replication topology errors & Azure DirSync analysis reports • Track project plans using Outlook Groups, Office 365 Planner & One Drive for Business • Document training & learning material into SharePoint Online Network Analyst (Field Tech Support) at The Syscomm Group Inc. November 2015 - December 2015 (1 month) Technical support via Phone, Email & On-Site for multiple customer accounts. Laptop setup & config; Windows 7, Windows 8, Windows 10, apps, updates, patches & drivers. Server setup & config; Windows Server 2012 R2 Essentials, Domain Controller, Hyper-V, ADMT, MDT, ADK+AIK Tools for user profile migrations. Cisco Router setup & config; backup/restore running config Tech Support - Service Desk Analyst at CompuCom February 2011 - September 2015 (4 years 7 months) • Tech Support for multiple CompuCom customer accounts • Troubleshooting corporate and retail network application issues • Resolve VPN client and Office application issues • Password resets and security access modification for various ID management systems • Created a SharePoint website for IT certification & eLearning Tech Support - Service Desk Analyst at IBM April 2009 - February 2011 (1 year 10 months) • Tech Support for multiple IBM customer accounts Page 5 • Troubleshoot end user computer and network issues • Log tickets through phone and email communications • Document technical materials for internal knowledge base • Generate reports for calls, tickets, emails and ID Admin tasks • ID Administration and security management using Active Directory, Exchange Server, Unix/Linux OS’s, Mainframe zOS RACF ID, TSO, CA-ACF2, RSA SecurID Tokens • Training new hires/agents for phone and email duties, software tools, information gathering, escalation processes, contact references and technical how to Technical Product Support at UniPrint.net July 2008 - September 2008 (2 months) • Troubleshooting Citrix Terminal Services and Windows 2003 Terminal Server printing environments • Customer Tech Support for UniPrint Server/Client Network Analyst at Paradigm Network Solutions Inc. April 2008 - May 2008 (1 month) • Provided onsite tech support for various clients regarding network and server issues • Troubleshoot remotely with clients to address computer software and driver related problems Network Tech at Netserve Canada February 2008 - April 2008 (2 months) • Software and network support for small to medium size business clients • Work with and troubleshoot Windows 2003 Small Business Server • Manage Exchange Server 2003 accounts and settings • Manage server backup software and data • Implemented software deployments, network deployments and offsite backup solutions Technical Support Analyst Tier 3, Microsoft Active Directory Product Support at Volt VMC April 2007 - January 2008 (9 months) • Performed call center support for Microsoft Directory Services Team 3rd Tier • Worked with all aspects of Active Directory technologies for Installation, Configuration, Replication • Provided customers with Microsoft Best Practices for Active Directory implementations • Configured and interpreted various Windows XP/Vista and Server 2003 system debug logs • Performed Active Directory disaster recovery, backup/restore operations and Meta Data Cleanup • Collaborated with other Microsoft Product Support Teams for a variety of customer issues Tech Support - Desktop Support Services & Network Operations Center Analyst at Descartes Systems Group December 2004 - February 2007 (2 years 2 months) Desktop Support Analyst: • Provided on-site Desktop Support for Windows XP/Server 2003 systems and Blackberry mobile phones Page 6 • Troubleshooting with network/server connection issues, VPN, DSL, WiFi, Password Lockouts, Encryption • User Accounts/Profiles/Computers Domain Migrations between Active Directory Trusted Domains, ADMT • Purchasing PC/Laptop computer equipment for employee office usage • Managed Active Directory, Blackberry Enterprise Server and Windows 2000/2003 DFS File Servers Network Operations Center: • 2nd Line Support for the Network Operations Center • Scheduled checking of network & server systems for errors & alerts, gather logs and troubleshoot connectivity problems, • Provided central point of contact for managers/administrators & helpdesk • Updating internal incident management ticketing system & inventory system • On-Call work hours using VPN connection to remotely monitor network systems Electronics Assembly at BlackBerry July 2004 - December 2004 (5 months) • Blackberry device and parts assembly • Performed software installations, firmware installations and hardware testing Electronics Assembly at NCR Corporation February 2004 - July 2004 (5 months) • ATM bank machine assembly of all hardware parts and cabling • Performed software installations using Windows NT/XP Embedded Edition Education Microsoft Virtual Academy e-Learning, Windows 7/8/10, System Center 2012, Windows Server 2008/2012/2016, Azure & Office 365, 2013 - 2023 Activities and Societies: https://docs.com/robertgabos/4579/it-certs-microsoft-virtual-academy/ https://doc.co/ oX6NMy Cisco Networking Academy e-Learning, Cisco CCNA Routing & Switching, 2016 - 2023 Activities and Societies: https://docs.com/robertgabos/9248/it-certs-cisco-netacad https://doc.co/cDA3sy PluralSight.com e-Learning, Windows Server 2012 MCSA, Windows 8/10 MCSA, CompTia Security+, Cisco CCNA, 2014 - 2023 Activities and Societies: https://docs.com/robertgabos/7351/it-certs-pluralsight-com https://doc.co/AtaKNQ CBTNuggets.com e-Learning, 2016 - 2023 Activities and Societies: https://docs.com/robertgabos/8705/it-certs-cbtnuggets-com https://doc.co/easVCB Lynda.com e-Learning, Cisco CCNA, Windows Server 2012, Windows 8/10, Security+, 2015 - 2023 Page 7 Activities and Societies: https://docs.com/robertgabos/6021/it-certs-lynda-com https://doc.co/5cV5qS New Horizons Computer Learning Centers Toronto e-Learning, Microsoft Windows 8, Windows Server 2012, CompTia Security+, Cisco CCNA Routing & Switching, 2016 - 2017 Activities and Societies: https://docs.com/robertgabos/8175/it-certs-new-horizons https://doc.co/dcjZ8p Conestoga College Computer Software Engineering Sheridan College Computer Programming Waterloo Collegiate Institute High School, Microsoft Windows Server 2000, Cisco Networks, 1999 - 2003 Activities and Societies: Computer-Lab Student Admin. Break Dancers Obsession Anonymous, after-school, in-school, auditorium events, concerts & contests. Page 8 Robert Gabos # Certified IT Professional # firstname.lastname@example.org Contact Robert on LinkedIn 003 Small Business Server • Manage Exchange Server 2003 accounts and settings • Manage server backup software and data • Implemented software deployments, network deployments and offsite backup solutions Technical Support Analyst Tier 3, Microsoft Active Directory Product Support at Volt VMC April 2007 - January 200