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Ricardo J. Julia
4952 Rolling Greene DR
Wesley Chapel, FL 33543
IT practitioner with a wide range of experience in key areas of IT, starting with software development and supervision, and moving over to IT operations, where my experience includes "down in the trenches" IT Support work moving to IT supervision and management. Utilizing my Electrical Engineering education and background, my upward career movement includes increased responsibilities in IT Management, Direction, Procurement, Operations and Delivery. Most recently, leading a successful practice in Application Management Delivery (APM and DPM), as well as Global education on IT areas, with project management, resource alignment delivery of APM solutions and architectural solutions, as well as risk assessment, IT evaluation and IT Performance architecture, including the implementation of DevOps, ITaaS and PaaS, as well as SaaS and IT delivery measurement solutions.
Dynatrace, Detroit— Partner Enablement Manager
April 2014 - PRESENT
Tasked with enablement, fulfillment and education for Dynatrace Partner Program in North America and Latin America.
Design and Implement pathways for Partners to learn, use and/or sell Dynatrace products.
Design, Implement and update Partner Portal, including product information, resources, tools and offerings.
Coordinate Enablement efforts for all Global Partners and integrate their resources to our Geo-located programs and offerings
Set Up, Coordinate and Execute On Demand/On Premises or WebEx presentations, including Sales Training, Product Knowledge and Partner Program education.
Upkeep of information in Salesforce, and other CRM tools.
Custodian of our financial records that represent incoming sales opportunities, including upkeep, maintenance and sales qualification.
Maintain current working, sales and marketing knowledge of our product line, including technical, marketing and sales. Focused around Train-the-Trainer, and delivery of education.
Universal Insurance, Puerto Rico — Operations Admin
April 2009 - May 2014
Direction of Operations Personnel, including: Data Center Operations, WEB administrators, Database Administrators, and other Administrators, suppliers and Professional Service Personnel.
Directly responsible for budget, acquisitions and equipment.
Supervision of all operations and DC Operations.
Successfully set up Information technology workflows for user support, computer infrastructure maintenance and critical server infrastructure.
Supervised UNIVERSAL related software and system projects, to include the delivery and performance of our Server Infrastructure, Network Infrastructure and Service Delivery.
Supervised DR to fulfill 100% comeback and service delivery.
Aon, Puerto Rico— Assistant Vice President
August 1999 - May 2006
Supervision and Direction of IT Department and all Personnel.
IT and Operations reports and project management.
Accounting and Financial systems upkeep and integration.
Business Continuity and Disaster Recovery planning,
IT and Operations Budgeting and Acquisitions.
Direct Report to CEO, Regional CTO (Pablo D’Jallad)(Reference
Polytechnic University, Puerto Rico— Electrical Engineering
December 1992 - May 1997
*GRADUATED CUM LAUDE
AWARDS and HOBBIES
Sales Enablement Star Award! 2017
5K, 10K Runner
Treasurer of Condominium Board of Directors (2001-02)
President of Condominium Board of Directors. (2003)
Speaker for MacAfee Focus Event on 2011
Speaker for Dynatrace Client Success Stories in PR
1997–1999 Polytechnic University, Assistant Professor
Teaching and Enablement
Compliance and Governance
English / Spanish
Awards and Hobbies