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Reginald E. Murphy
7928 S. Paxton Ave ( Chicago, IL 60617 ( Phone 312-763-0913 ( firstname.lastname@example.org
Versatile Retail Manager
Retail professional who excels in multi-unit store management, personnel recruitment and retention, payroll administration, managing budgets, profit & loss and inventory records.
Adept administrator with expertise in developing and coordinating training programs and policies and procedures for retail associates.
Theft prevention Cost Containment
Written/oral communications Awards
Manager of the Year for Best Increased Sales Performance at Store/District Level
Commendation for Seasonal Performance Improvement.
Best improved payroll performance at Store/District Level.
Best improved inventory shrink control at Store/District Level.
Illinois CDL w/airbrake & passenger endorsements.
Management & Training Corporation – Chicago, IL
Lead Security Officer/ Transportation Driver, 03/2015 to Present
Supervise a staff of 20 while providing safety for security for students, staff, and visitors, monitored campus via CCTV, recorded all incidents, completed daily log, generated weekly staff schedule according to the needs of the center, controlled monthly budget, provided transportation for students, planned routes to destinations, and evaluate alternatives for unexpected detours or emergencies, picked up students in response to radio or telephone relayed request, exhibited safe and defense driving skills in accordance with MTC’s driver training, followed proper procedures when transporting students, complies with local traffic regulations, completed pre and post trip inspections, indicated completion of trips as instructed through mobile data terminal and dispatch.
Rent-A-Center – Chicago, IL
Senior Assistant Manager
Store Credit and Collections Manager, 6/2009 to 12/2015
Set daily and weekly goals to store’s sales activities, monitor, and achieve planned results for profits for the store(net income before other) by effectively managing and directing store resources, oversee and direct coworkers’ collection activities, provide leadership and training to ensure all coworkers’ comply with established procedures and practices for collections, oversee and provide effective training & development, schedule and organize the daily activities and goals for all co-worker’s, ensure timely and effective execution and compliance of all company programs, policies and processes, demonstrates situational frontline leadership, demonstrate through example, a commitment to exceptional customer service.
H & M Dollar – Chicago, IL
National retail chain that operates
District Manager, 6/2006 to 5/2009
Managed multi-unit operations of retail dollar stores and other retail locations with over $30 million in sales. Determined staffing levels and developed associates through training, mentoring, and coaching. Required strong analytical, organizational, problem solving and communication skills with all levels of management.
Monitored in-house controllable costs, including: product line variance, damage control, labor percentages, cash variances, customer service, employee and customer safety and quality, and cleanliness and sanitation.
Consistently achieved projected profit and loss objectives related to sales, profitability and expenses through effective budget management.
Achieved successful store openings by interaction and follow-up with various departments.
Managed staffing levels and developed associates through training, mentoring, and coaching.
Monitored performance, training and development of immediate managers and associates for seven retail locations, through delegation and daily follow-up.
Provided advice/assistance to managers and associates, when required and appropriate, on 24 hour a day basis.
factory card and party outlet – Chicago, IL
Store Manager, 2/2004 to 6/2006
Managed store operations, following companywide schedule of promotions and specials, responsible and accountable for P&L maintained store payroll budgets, managed controllable expenses, developed AM towards promotability.
FAMILY DOLLAR STORES – Chicago, IL
Assistant District Manager, 6/2002 to 8/2004
Store Manager, 6/2000 to 6/2002
Held District team and self accountable to all company standards. Maximized store team performance through consistent and effective coaching and feedback. Partnered with Regional Manager to create individual development plans that support performance needs and career growth for self and direct reports. Achieved District financial, revenue and expense targets. Ensured that store financial systems were planned, monitored, and delivered within the budgetary guidelines. Partnered with Loss Prevention Manager to identify trends and translate regional strategy into action to meet District shrink goals. Provided input to Regional Manager for field budgeting process (sales, payroll, travel).
software – Quicken Books, MS Office (Word, Access, Excel, PowerPoint)
University of Illinois – Chicago, IL
advanced careers – Chicago, IL, CERTIFICATES
“Selection of Success.
References on Request
aff schedule according to the needs of the center, controlled monthly budget, provided transportation for students, planned routes to destinations, and evaluate alternatives for unexpected detours or emergencies, picked up students in response to radio or telephone relayed request, exhibited safe and defense driving skills in accordance with MTC’s driver training, followed proper procedures when transporting students, complies with local traffic regulations, completed pre and post trip inspections, indicated completion of trips as instructed through mobile data terminal and dispatch.
Store Manager, 2/2004