What email address or phone number would you like to use to sign in to Docs.com?
If you already have an account that you use with Office or other Microsoft services, enter it here.
Or sign in with:
Signing in allows you to download and like content, which the author will be aware of.
Embed code for: Resume3312016
Select a size
PRASHANTH C EDWARD
(: 405, 8th C Main, 1st Block HRBR Layout, Bangalore 560043
Global Finance Operations Professional, seeking challenging senior level assignments in Financial Operations/ Project Management/ Banking & Fraud with a growth oriented organization of repute
PRINCE2 Certified with 14 years of experience in:
~ Financial Operations ~ Banking & Fraud Operations ~ Engagement Management
~ Project Management ~ Client/Vendor Relationship Management ~ Transitions
Expertise in spearheading complete portfolio of Financial Operations including Banking, Fraud, Accounts Receivables, Accounts Payables & Credit Control along with providing inputs on the Operations strategy, budget, policies and major issue resolutions
An effective communicator with honed planning, interpersonal, analytical and time management skills; deft in managing large operational teams across geographies, servicing both Internal & External Customers along with Partners & Outsourced Vendors
Forward-focused Project and Transition Manager with expertise in concepts of end-to-end planning, implementation and Transitions from scope management, to activity sequencing, effort & cost estimation, risk analysis, quality management to migration of work.
Distinguished abilities in implementing strong Program Management Practices encompassing Change Requests, Issue Management, Risk Management and Decision Tracking while contributing to standard client implementation methodologies and management best practices
Hands-on-experience in Prince2, Six Sigma, ISP and COPC Quality Certifications
“Spark Award” in April 2011, May 2012 & Feb 2013 for delivering projects with a focus on “Innovation” and “Continuous improvement”
“MVP (Most Valuable Player) Award” in 2008 and 2009 for delivering projects to maximize customer satisfaction and customer profitability along with increased revenue for the company.
“Top of the List Award” for Operational excellence in 2006
Since Aug’10-Mar’16 Syniverse Technologies, Bangalore; presently designated as Operations Manager II.
Area of Work Financial Operations and Project delivery
Aug’10 – Oct’13 Operations Manager
Since Oct’13 Operations Manager II
Key Result Areas: Operational KPI’s
Data pre-processing for detection, validation, error correction, and filling up of missing or incorrect data
Calculation of various statistical parameters such as averages, quantiles, performance metrics and probability distributions.
Matching algorithms to detect anomalies in the behaviour of transactions or users as compared to previously known models and profiles
Reconciliations and Dispute Resolution:
Ensure account reconciliations follow their local accounting principals
Manage the reconciliations so that they are objective, that they identify material unidentified differences, that they are consistent, and that the transactions behind the general ledger balance followed the convention of conservatism
Ensure all disputes are documented, prioritized and resolved using the correct/prescribed guidelines.
KPI’s and Metrics:
Responsible for delivery of all KPI metrics in Fraud, Reconciliations, Banking and Settlements.
Monitor all process metrics to provide course correction if needed.
Set individual/Team targets and track each metric for an objective evaluation of the health of the process
Provide comprehensive reports to management on pre-set intervals.
Banking & Settlements:
Ensure all payments received are appropriately applied to open positions.
Ensure all domestic and international payments are processed and advice sent to different banks with appropriate documentations to execute payments.
Manage the Foreign Exchange calculations process to maximise profits and prompt settlements.
Key Result Areas: Management
Manage multiple projects/ Project Managers within the roaming domain along with Operational deliveries.
Accountable for leading, directing and supporting team members while mapping their career path through succession planning, ongoing coaching/ mentoring, determining realistic goals, one-to-one interactions and appraisal cycles
Establishing and constantly improving Business Controls to ensure that there are no Revenue Losses due to Fraud.
Acting as the main point of contact between the client and vendor organization and maintaining the client relationship throughout the project cycle within the scope of Engagement Management
Ensuring services delivered by the vendor adhere to agreed contracts and are executed within schedule, quality, scope and budget
Managing financial aspects of the contract including billing for services, following-up on payments etc.
Serving as the Escalation Point during issues with customers, vendor’s services & resources and any disputes or conflicts
Liaising with internal compliance, legal teams and external statutory bodies like the RBI to ensure compliance to ever changing Mobile Environment Regulations
Conducted “Change Management” activities to determine impact to business, business drivers, risks while creating mitigation plans to align them to revenue targets.
Created business models to reduce operational inefficiencies using IE (Industrial Engineering) and Six Sigma tools
Developed business tracking tools and performing predictability analysis around product fielding metrics, customer satisfaction analysis, KPI dashboard, and key performance metrics to ensure that we are constantly raising the benchmark of the quality of service provided to the customer.
“Spark Award” in April 2011, May 2012 & Feb 2013 for delivering projects with a focus on “Innovation” and “Continuous improvement” in parallel with managing operations
Oct’07 to Jul’10 Didcot Solutions, London; last designated as Manager – Operations
Oct’07 – Nov’08 Assistant Manager – Operations
Nov’08 – Jul’10 Manager – Operations
Key Result Areas:
Responsible for Project managing the migration of work and delivery set up.
Manage multiple projects focussed on efficiency gains and Customer product delivery
Accountable for managing a team of professionals performing AR, Cash Applications and Customer Service Operations
Analysed operations procedures to ensure they are as effective besides re-evaluating and adjusting standards & workflow to meet changing business needs.
Performed resource management, staffing and budgeting activities across the process teams
Set up the team from scratch including hiring, training and making them production ready.
Implemented Business Controls and Quality Checks to ensure data integrity.
Instrumental in defining frameworks for key performance metrics and ensuring measurement against them.
MVP (Most Valuable Player) award in 2008 and 2009 for delivering projects to maximize customer satisfaction and customer profitability along with increased revenue for the company.
Oct’05 to Sep’07 Hewlett Packard Financial Services, Bangalore as Assistant Manager Operations – Finance
Accountable for managing a team of 80+ Finance Associates, Subject Matter Experts and Team Leads who handled Account Receivables, Account Payables and Bank/Cash Reconciliation functions for internal HP clients across Europe and North America
Reviewed operational statistics to measure staff performance and identify areas of improvement to achieve Total Customer Expectation (TCE) resulting in CSAT score of 94%, highest in the centre in 2006.
Effectively used IE (Industrial Engineering) tools to meet team efficiency and utilization targets
May’03 to Oct’05 Accenture, Bangalore Team Lead – Customer Service
June’02 to May’03 Msource, servicing Capitol One, Team Lead-Credit Card Operations
Jan’00 to Jun’02 Taj Residency, Bangalore as Senior Front Office Assistant
MBA (Finance) from Sikkim Manipal University (pursuing)
Bachelor of Commerce & Hotel Management from Bangalore University in 1999
PRINCE2 (Foundation & Practitioner) Certified in 2010 – Knowledge Academy, London
Date of Birth: 30/05/1979
Languages Known: Read, Write & Speak: English, Kannada, Hindi and French.
June’02 to May’03 Msource, servicing Capitol One, Tea