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An ambitious insurance professional with over 3 years experience working in both commercial claims and motor liability. Perry has built strong professional relationships with many of the world’s largest brokers (JLT, Marsh, AON & AJG). He has solid industry experience interpreting a range of different commercial policies and prides himself on his ability to settle complex claims using his ‘outside of the box’ thinking. During his time at University he attained a degree in Accounting, Marketing and Commercial Law; here he developed his strong conceptual and lateral thinking skills. He is self motivated and is excited to take the next step forward in his career.
Flat E, 15 Spencer Park, London, SW18 2SY
New Zealand Citizen
Youth Mobility Visa (2 Years)
Flood, Fire, Storm & Natural Perils
Malicious damage, Vandalism & Theft
Motor Vehicles ( Heavy & light)
Crop & Livestock
Managed a portfolio of 100 commercial business and large loss property claims from start to finish.
Appointed engineers, surveyors & loss adjustors to report on causation.
Compiled the relevant information from reports, determining policy coverage and settlement. A claims leakage ratio of 99.2% was achieved.
Took responsibility for addressing brokers and other stakeholder’s disputes on all denied claims up to £200,000.00, whilst still earning a broker advocacy rating of 8.7/10.
Identified non value added activities within the claims space and implemented changes which led to an extra 15% capacity within the department.
Led a state-wide review and audit on all loss adjusters, implementing an appointment matrix which resulted in monthly savings of £9,000.00.
CGU Insurance 08/2015 to 07/2016
Commercial Business & Large Loss Property Claims -Melbourne, Australia
Guide-Wire Claim Centre
PMS, Jenisis & ARIBA
Training & Development
Insurance Australia Group (IAG) 03/2014 to 02/2015
Settlements Consultant (Motor)- Melbourne, Australia
Advised our member of liability outcomes, ensuring a high level of customer service was always maintained, this was reflected through my average monthly quality listening & file audits score of 88%.
Arranged repairs for third parties, calculated total loss payments and settled claims ensuring cost controls were never compromised.
Provided superior customer service by connecting with third parties at a personal level. This led to 6 customers who were originally insured with another competitor take out a policy with our company.
Developed a training regime for new starters which provided them with the tools and knowledge to confidently dispute liability and apply contributory negligence. This resulted in cost savings for the company and meant key performance indicators were met and exceeded.
Insurance Australia Group (IAG) 03/2015 to 07/2015 Settlements and Liability Officer- Melbourne, Australia
Actively negotiated motor liability with other insurers, reviewing demands and maximizing cost saving opportunities where appropriate. An average settlement ratio of 86% was achieved, this equated to annual savings of £105,000.00.
Ensured a proficient claims finalisation rate was achieved on all my work lists, this was done by prioritising daily activities and ensuring a holistic approach was taken when negotiating settlement disputes.
Selected internally to work alongside an external management company (MOS Performance Drivers), identifying process and department inefficiencies.
Developed a model which ensured there was one consistent and transparent way of completing activities within the department.
Implemented the changes, identifying skill gaps and then providing the relevant coaching and development to the consultants.
The project success led to a 6 week activity backlog been wiped, and allowed for a 3% increase in the department's settlement ratio.
Available upon request
Football, Rugby, Cricket, Hiking & Cooking.
BCA: Accounting, Marketing & Commercial Law Victoria University, Wellington, New Zealand, 2013
Certificate IV (General Insurance) ANZIIF Melbourne, 2016, Marsh, AON & AJG). He has solid industry experience interpreting a range of different commercial policies and prides himself on his ability to settle complex claims using his ‘outside of the box’ thinking. During his time at University he attained a degree in Accounting, Marketing and Commercial Law; here he developed his strong conceptual and lateral thinking skills. He is self motivated and is excited to take the next step forward in his career.