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7 Marina Ave
Telephone: 0191 5497174
Mobile: 0773 764129
Profile A dynamic and highly motivated IM&T professional proficient in new and existing technologies with proven communication, problem solving and senior managerial skills. With a confident and out-going personality is able to demonstrate a working knowledge of modern IT and communication solutions and how these can be used to formulate and support strategy and organisational direction.
Experience 2009-Present Northeast Ambulance Service
Assistant Director of Information Management & Technology
Most Senior person responsible for all aspects of the Trusts IM&T resources
Responsible for :-
Development and implementation of the Trusts Informatics Function
The provision and strategic direction of the Trusts IT, communications and Information resources
IM&T Project management within the Trust
2006-2009 Northeast Ambulance Service
Strategic Head of IT & Operational Control
Member of the Trusts executive team
Contributor to the Trusts over business plan and strategic direction.
The provision and strategic direction of the Trusts IT, communications and control room functions.
Day to day senior management of the Trusts IT, Electronics and control rooms (approx 160+ staff)
IT Project management within the Trust Northeast Ambulance Service
Head of IT and Communications
(see below) 1999–2001 Northeast Ambulance Service
Assistant IT and Communications Manager
Responsible for developing and implementation of IT & Communications systems for the NEAS.
Manage the maintenance, support, and security of all IT & Communications equipment within the NEAS.
Source, develop and implement systems to facilitate necessary integration between NEAS systems and other Health Trusts. 1998–1999 North East Ambulance Service
IT and Communications Manager (Acting)
Responsible for developing and implementation of IT & Communications strategy for the NEAS
Responsible for the maintenance, support, and security of all IT & Communications equipment within the NEAS
Lead on the development and implementation of a strategy to facilitate necessary integration between NEAS systems and other Health Trusts. 1997–1998 Northumbria Ambulance Service
IT Network Officer
Responsible for management and maintenance of Service Network
Directly manages IT Support Analysts
Required to provide specialist / technical input to project teams 1996-1997 Northumbria Ambulance Service
IT Support Analyst
Responsible for general day to day IT support issues.
Responsible for manning and maintaining IT Helpdesk.
Responsible for repair and maintenance of IT equipment 1992-1996 Vaux Breweries Ltd
Analyst / Programmer
Responsible for development and maintenance of Laboratory IT systems.
Responsible for integration / automation of laboratory and IT equipment.
Key Skills Managerial
Competent member of the Trusts Senior Management Team.
Financial responsibility for all IM&T aspects (>£1.5million budget)
Formulation of IM&T strategies.
Contribution to other business stream strategies.
Development of business cases.
Senior level recruitment and disciplinary procedures.
General PBX, PSTN ISDN and POT installations.
Working knowledge of PBX installations (analogue and digital systems) in particular Nortel Equipment utilising CAT5+ structured cabling.
Working knowledge of leased wideband digital communication solutions (Kilo / Mega / Metro VPN streams).
Working knowledge of satellite vehicle tracking systems using GPS and VHF radio.
Working knowledge of simplex radio systems (voted and non voted).
Non working knowledge of Digital Trunked Radio Systems (ie TETRA,Dolphon)
General IT skills (trouble shooting, OS and Application configuration)
Extensive working knowledge of all Microsoft operating systems specialising in MS 2003 Server.
Extensive working knowledge of all Microsoft Office applications.
Working knowledge of Unix operating systems in particular SCO Openserver / Unixware
In depth knowledge and understanding of development languages in particular Microsoft products. (Experienced Visual Basic programmer)
Extensive working knowledge of Relational Database Management Systems (in particular Access, MS SQL and Oracle)
Extensive working knowledge of Microsoft Back office Solutions.
Extensive working knowledge of Geographical Information Systems.
Networking / Data Communications
Working knowledge of network hubs, routers, switches and bridges.
Extensive knowledge of network protocols in particular TCP/IP.
Extensive working knowledge of Ethernet network installations using CAT5+ structured cabling.
Working knowledge of fast switching Ethernet network equipment.
Working knowledge of wide area private networks and equipment
Working knowledge of public wide area networks (ie internet)
General LAN / WAN trouble shooting skills.
Non working knowledge of Voice over IP equipment and solutions.
Major Achievements to Date North East Ambulance Service
Technical lead for the successful introduction of pathfinder 111 services
Technical contributing architect to the National specification and implementation of the Urgent Care 111 specification
Project manager for the successful implementation of County Durham & Darlington wide single point of access for urgent care.
Former lead for contact centre business stream
Technical lead on the Trusts control room reconfiguration project.
Through the development of key IM&T systems contributed to the Trusts achievement of new performance standards (The trust is one of only two services who achieved both Category A & B response targets in 2008/9)
Consistently and significantly contribute to the Trusts delivery of core Health Care Standards (Northeast Ambulance service currently holds the highest rating in the country from the Health Care Commission)
Technical lead for the trial introduction of ‘NHS Pathways’ triage system into ambulance services with a strategic aim to develop a more accurate means of triaging 999 calls. (This has subsequently been approved by the DoH as one of only two triage systems licensed for use by ambulance services in the UK)
Project manager for the introduction of new national digital radio system (ARP / TETRA - first complete ambulance service in country)
Project manager for the design, procurement and implementation for the relocation of IM&T services to a new HQ.
Project managed all aspects of the Trusts procurement of Emergency 999 and patient transport command and control systems.
Due to the Head of IT and Communications Managers secondment to NHS Direct during 1999/2000, successfully managed the NEAS IT and communications departments.
Designed and managed phased implementation of the NEAS HQ Local Area Network resulting in a switched 100MB fast Ethernet network with switched gigabit fibre backbone.
Working with 3rd party suppliers managed the installation and integration of 2 remotely located Nortel Networks Meridian Option 11 Telephone PBX, both supporting approximately 50 extensions each, onto the existing NEAS telephone infrastructure.
Working with 3rd parties and in house radio engineers, reengineered Ex Durham County Ambulance Service radio communications infrastructure
Contributed to the specification, selection, development and implementation of a new control room Integrated Communication System.
Successfully analysed, identified, and tested equipment and systems for Year 2000 compliance and where appropriate formulated contingency plans in the event of system failure.
Designed, developed and implemented a number of custom applications that are currently being used for real time management information by both North East and West Midlands Ambulance Services.
Successfully designed, developed and implemented Laboratory information systems used for recording test results.
Integrated laboratory measurement equipment into laboratory information systems to enable automated result recording.
Education 2003 – 2006 University of Northumbria
Degree – Computing for Business
2001 APMG / Inspirandum
PRINCE2 Practioner Qualified
1998 – 1999 University of Northumbria
HND / Degree - Computing For Business
1995 – 1996 University of Northumbria
HNC – Computing
1993 – 1994 Monkwearmouth College
ONC – Computing
1995 – 1996 Newcastle College of Arts & Technology
ONC – Science
1983 – 1988 Monkwearmouth Comprehensive
GCSE – English
GCSE – Mathematics
GCSE – Technology
GCSE – Biology
GCSE – Physics
GCSE – Chemistry
Training QA – Effective Data Warehouse Construction
Inspirandum PRINCE2 training
Cisco Certified Network Administrator – Certificate of completion
NHS information authority– implementing NT server 4 solutions
Xeon Training – SCO Openserver 5 installation and implementation
Xeon Training – Paradox Intermediate advanced and developer training
SER Training – Commander, Controller, Map Manager and Analyser GIS training
Interests Computer Programming, Football and socialising.
Personal Date of Birth: 3rd March 1972
Marital Status: Married with 2 children (Aged 8 & 12)
Driving Licence: Full UK
General Health Excellent
1 day sickness over past 12 months
Current Salary £65000 pa plus car (NHS AfC Band 8c)
Current Holidays 32 days pa
(by pre arrangement please) Mr Colin Cessford
Director of Strategy & Clinical Standards
Northeast Ambulance Service
Tel: 0191 4302000 Mr Paul Liversidge
Director of Ambulance Operations
Tel: 0191 4302000
tribute to the Trusts delivery of core Health Care Standards (Northeast Ambulance service currently holds the highest rating in the country from the Health Care Commission)