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Did you experience any issue while using Office Lens for Android? Here are some workarounds to fix them. If you cannot solve the issue by following instruction, please do not hesitate to contact Office Lens team.
Trouble Shooting Guide
Office Lens for Android
Thanks for using Office Lens. Please try following workarounds to fix your issues.
Check your internet connection
Close other applications running in background (especially photo or camera apps)
Check remaining device storage on your device
Turn off “Do not keep activities” in “Developer Options”
Turn off your device
Re-intall Office Lens
If the issues are not solved by these, please contact us via Twitter (
https://twitter.com/msofficelenshttps://twitter.com/msofficelens) or Android support service (olensandsup_at_microsoft.com) with the following information. These will help us investigate the issues more.
Office Lens build version
Symptoms and the screen you experienced the issue
Any error message / screenshots if possible
Thanks for your support.
Office Lens Team