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Norman E. Dendler, Jr.
156 Miramar Drive Enon, OH 45323
Daycoa Lighting, Inc. 50 Walnut Road Medway, OH 45323 (2001-Current)
June 2015-Current: President.
Responsible for monitoring workplace to maintain high standards.
Initiate and implement policies and procedures to enhance customer experience while promoting a positive team environment.
Attend network meetings with local and regional groups to build relationships to improve company’s presence.
Initiate relationships and follow up with possible clients or vendors for future business.
Maintained the responsibilities of the Director of Operations, payroll administrator positions and website administrator. Achievements include: improving sales in Q3 2015 above Q2, currently Q4 is on track to be higher than Q3. Built relationships with potential customers through networking groups and 1on1 meetings.
September, 2009-June 2015- Director of Operations
Implement policy and procedure as recommended by President/CEO.
Monitor workload for staffing purposes, sales reports and warehouse activity.
Served as website administrator, responsible for addition/deletion/pricing of products from shopping area and online ordering.
Maintained the responsibilities of the payroll administrator and Executive Assistant.
June, 2004-September, 2009-Executive Assistant and Sales
Assisted President and CEO in weekly/monthly database research and reporting.
Maintained the Detroit sales area by phone and bi-weekly visits to customers and introduced new product possibilities.
Assumed the responsibility of the company’s largest restaurant chain based in Indiana by consolidating types of product to using the same product in different applications, therefore streamlining the ordering process.
Became the Payroll Administrator which involved gathering data for payroll processing for 25 employees, maintain and enhance the commission structure for sales, maintain Salesmen’s Profit & Loss sheets.
Maintained the responsibilities of Administrative Assistant.
April, 2002-June, 2004- Administrative Assistant/Credit Manager
Initiated sales orders for Accounts Receivable process, including order entry and invoicing.
Assisted sales persons when calling in for product information and pricing.
Prepared multiple monthly sales tax report for Accounts Payable.
Achievements include: establishing a standard method for collecting tax data and reporting for AP. Streamlined the order process for invoicing and reporting to AR.
March, 2001- April, 2002- Account Receivable Collections, database research, customer sales and support.
Achievements include: bringing company outstanding account average to 47 days from 126 by building relationships with customer accounts to assist them in payment plans for their account.
Achievements and Education
Earned Microsoft Office 2007 Certifications in PowerPoint, Excel, and Word – New Horizons, Fairborn, OH-2008
References available upon request.