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The Resume of Nick Bryant
IT professional specialising in business analysis and technical communication.
Highly skilled in business applications training, support, documentation and change management.
Passionate about using cloud technology to make people more productive in their professional lives.
Skilled in creation of technical communication and product documentation. Advanced skills in Microsoft Office & Visio, Google Apps, and Adobe Acrobat & TechSmith documentation tools.
Experienced trainer of standard business and custom software applications, in both classroom and online delivery.
Highly developed change management skills including stakeholder analysis, change strategy, and development and delivery of project communication plans.
Excellent written and verbal communication skills, particularly in the area of stakeholder management.
Cut-through communicator, able to influence up and down the line.
Comprehensive knowledge of Instructional Design principles.
Exposure to multiple content management technology solutions including AuthorIT & Help & Manual.
Proficient in various Wiki development tools including Google Sites and SharePoint 2013.
Consistent and clear writing style, with effective use of white space and appropriate use of visual aids such as diagrams and charts.
INSURTECH SYSTEMS PTY LTD / XACTWARE AUSTRALIA - MELBOURNE VIC
Business Analyst – Jan 2015 – Current
Business Analyst for a project implementation team delivering building estimating software for the insurance industry:
Workflow analysis and business process mapping.
Requirements gathering and evaluation.
Creation of user stories and use cases.
Liaison between customer community and technology teams.
Support, testing, training and implementation activities.
Creation of user guides and quick reference guides.
PROFESSIONAL EXPERIENCE CONT.
CRAWFORD & COMPANY - SOUTHBANK VIC
Implementation Lead - Contractor Connection – Jan-Oct 2014
Technical lead for the implementation of a claims and contractor management application:
Solution design & gap analysis.
User acceptance testing.
Application support & training.
Business Systems Manager - Contractor Connection – Mar 2012-Dec 2013
Systems administration and support for the contractor management application:
Maintenance of end user documentation and training for internal staff.
Maintenance of the internal operating policies and procedures manual.
On-boarding and training of building contractors to the network panel
Implementation Lead - Contractor Connection – Apr 2010-Jan 2012
Project coordination and system configuration for the implementation of the contractor management application:
Development of the end user system documentation and internal operating manual.
Analysis of stakeholder requirements and change leadership.
Contractor panel establishment and on-boarding.
AMDOCS - VIC
Training & Support – Jan-Mar 2010
Application training and support for a workflow software implementation project.
YARRIS PTY LTD – SOUTH YARRA VIC
Implementation Lead – Jan-Nov 2009
Change and technical leadership for client implementations of SaaS contractor management software:
Process analysis and mapping.
Stakeholder engagement and coordination of project communication and tasks.
System configuration and customisation.
Development and delivery of end user documentation and training.
Training Coordinator – Jun 2007-Dec 2008
Application documentation and training for both internal and client trainees:
Development and delivery of system user guides and training materials.
Coordination of briefings and creation of release notes for iterative software updates.
Key liaison between BA/Developer/Tester groups and Sales staff/customers.
Implementation of documentation content management system.
Development of Change Management and Communication plans.
WIZARD COMPUTER TRAINING – MELBOURNE VIC
General Manager, Victoria – Nov 2004-Jan 2007
Management of the overall business activities of the Victorian branch:
Key account management, primarily in the state government sector.
Establishment and achievement of branch revenue targets.
Development of branch procedures. Management of sales and education staff. Development, delivery and customisation of training materials. Tender responses.
AUSTRALIAN INSTITUE OF MANAGEMENT – Leading Change
SAI GLOBAL – Six Sigma Green Belt
WORKRIGHT AUSTRALIA – Workplace Trainer Category II & Workplace Assessor
MICROSOFT AUSTRALIA – Certified Professional Word & Excel
Supplied upon request
Spending time with my partner, two children & kelpie – bike rides, bush walks and at the beach.
Phone: 0411 664 414
66 Lawson Avenue Frankston South VIC 3199 ● Phone 0411 664 414 ● firstname.lastname@example.org
September 2015 Page 1 of 3
Page 1 of 3
November 2015ence up and down the line.
Management of the overall business activities of the Victorian