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Embed code for: PS2239
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(Applicants must provide specific examples which cover all the behaviours listed within each value) E= Essential
D= Desirable Related aspects of work
Commitment & Professionalism
Do work accurately and consistently to meet set targets, standards and deadlines.
Project a positive image of yourself and the organisation
Undertake work in a flexible way in line with priorities set by management. Demonstrate Initiative.
Understands tasks, together with relevant standards and targets applicable to own job.
Undertakes reception and public counter duties, providing a high quality service by dealing effectively with customers. Works as part of a team to ensure that targets and deadlines are met.
Is flexible and willing to work outwith normal routine. Takes responsibility to ensure tasks are completed
Providing a High Quality Service Illustrative behaviours
Recognise and be responsive to customers and their individual needs
Look beyond your job role to provide a service that exceeds the expectations of customers.
Recognise the importance of your work to others. Help and support colleagues and work as a team player.
Recognises the wide range of external and internal customers. Keep customers informed.
Deal with general enquiries and use language and detail appropriate to the customer and their needs.
Gives support to others and carries out administrative support duties to ensure the smooth running of the offices e.g. filing, photocopying, mail duties and distributing papers.
Integrity & Impartiality
Treat everyone with courtesy, consideration and dignity.
Maintain confidentiality and treat the information you are responsible for with care.
Display SCTS values and behaviours and challenges inappropriate behaviour and actions.
Use your best judgement and be objective when making decisions
E Is co-operative, polite, courteous and helpful and deals with everyone in a fair and consistent manner.
Demonstrates discretion and professionalism and understands the importance of confidentiality.
Aim to ensure that appropriate behaviour is maintained within the court rooms/buildings.
Shows an awareness and understanding of the organisation and their role within the organisation
Using Resources Effectively
Actively support sustainability through the effective use of resources
Use processes and systems (e.g. Information Technology) to make work and the Service more efficient and effective
Take care of all equipment and resources recognising their cost and value
Uses resources in an efficient and sustainable manner
Regularly reviews systems and procedures to improve efficiency and the use of resources
Suggests improvements to systems and procedures.
Preferred Work Location/Post
Location of Post(s)
(Please indicate which courts you are applying for)
Glasgow High Court
Glasgow Sheriff & JP Court
Preferred Work Pattern
(Please state on your application which work pattern(s) you wish to apply for)
Which courts you would be available to work in
Your preferred working pattern (Full or Part-Time or both)
Whether you are interested in Permanent or Permanent & Fixed Term
Person Specification – Support Grade band 2 (SGB2) posts
West of Scotland
Please note: This campaign is for vacancies under Support Grade Band 2 (SGB2) over multiple locations in the West of Scotland.
SGB grades are for both Fixed Term Full Time and Part Time roles. There is a possibility of fixed terms roles leading to permanent employment.
Please specify within the relevant section of the online application which locations and contract types you wish to apply for.
listed within each value) E= Essential
Please specify within the relevant section of the online application whi