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Embed code for: SANTINA CARTER SEPT 2016 RESUME
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CAREER PROFILE: A MBA Graduate with over 20 years within the Healthcare Administration Department and 10 years of experience in Training and Development. Exceptional ability to provide quality training to enhance productivity and development for staff and employees.
Strong communication skills.
Implementing instructions furnished in written, oral and classroom form.
Experienced in Training and Implementing new policies and procedures.
Strong leadership skills.
Ability to analyze and coordinate employee development classes.
Ability to manage multiple projects with various priorities and roles.
Providing consultative and problem resolution.
Ability to adapt to change roles when needed.
Outstanding Time Management skills.
Master of Science in Business Administration
Argosy University - Atlanta, GA
Bachelor of Science in Business Administration
Georgia Gwinnett College - Lawrenceville, GA
Healthcare (20+ years)
Training & Development (15+ years)
EHR (Electronic Health Record)
GACE Georgia Business Content, May 2016
GACE Georgia Ethics, May 2016
Northside Hospital, Atlanta, GA 1/2008 to Present
Lead Radiology Mammography Reporting Specialist
Comply with policies and procedures, information, reports and statistical data
extracted from multiple source.
Assist with ongoing development, training and administration of department.
Quality Improvement Utilization Programs.
Send correspondences out to patients regarding mammogram results, follow-up visits.
Interact with physician offices to schedule patients for return visits.
Coordinate duties such as material management, meetings, and work assignment.
Research discrepancies and reconcile errors.
Utilizes several systems to obtain data, compile results, cross reference and
generate desired reports.
Lead Radiology Report Result Representative 5/2004 to 1/2008
Northside Medlock Medical -Suwanee, GA
Coordinated scheduling of surgical procedures with physician medical staff and patients.
Demonstrated excellent independent work ethic.
Maintained computerized tracking system and audit medical records.
Coordinated assignments characterized by a high degree of knowledge and application
of department policies, procedures, and operation. Collaborated with management teams to set goals and objectives, gave input on new goals while implementing new procedures.
Maintained planning of in-service training and continuing education for quality improvement of departments.
Scheduled training classes and demonstrations’.
Lead Interventional Scheduler Call- Center 12/1995 to 5/2004
Northside Hospital -Atlanta, GA
Trained personnel staff and demonstrated scheduling protocols for department.
Provided service support to patients who request our care and from physician referrals
Supported phone center with high volume calls averaging, scheduling appointments and performing insurance verification.
Conferred with patients to obtain and confirm pertinent billing and demographic information and accurately enter patient and insurance information.
Complete the patient registration process in an accurate manner.
Scheduled all Biopsies, Mammograms, MRI, CT Scans, and Ultrasound/Screening and Nuclear-Medicine procedures
Performs other duties as assigned or directed to ensure smooth operation of the organization.
Provided input for project-planning and quality improvement processes.
Program Support Analyst
Ms. DanAudrey Redmon
Lead Payroll Specialist
Mrs. Linda Parks
P.O. Box 28174
Atlanta, GA 30358
firstname.lastname@example.org training to enhance productivity and development for staff and employees.