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107 Oxford Road Calne Wiltshire SN11 8AQ tel. 01249 248798 Mob07478278673
Areas of work Calne, Devizes, Bath, Chippenham Corsham, Lyneham, Wootten Bassett and Swindon
The more central the role the better for public transport
Personal Profile; A punctual reliable hard working conscientious employee who is personable and intelligent, learns new skills quickly and applies them effectively. Self-motivated and disciplined, able to work on own initiative or as a good team member.
Key Skills and Achievement
Capable of delivering beyond targets in pressurised, deadline driven environments.
Experienced telephone and enquiry manager, able to build relationships and liaise with varied levels of authority within different types of organisations, succinctly.
A competent administrator, proficient in all office functions.
Familiar with most aspects of commercial Windows systems, database, Sage pay, Sol case and Practice Manager.
A true team player, able to adapt own working style to complement skills sets in working groups.
An active contributor, practiced in identifying Best Practice protocols and implementing efficient working solutions.
Excellent Telephone handling skills, with ability to calm and reassure.
Adaptable, with transposable skills.
Excellent face-to-face skills, discrete and diplomatic.
Meeting and greeting post in and out redirection of calls some admin
Green Square Housing Group October-November 2016
Reception, Filing. Post Work and generally taking up the work that helps everyone in the high volume of work been done
TH White Securities August-October 2016
Booking Appointments for Engineers, collating information for spreadsheets, Telephone Reception.
Walton Designs July 2016
Administrator Old Mill Melksham June 2016 Receptionist, Post duties, stationary ordering and ad hoc Covering for Administrator
Receptionist Wiltshire Probation March-May 2016 Taking and redirecting calls sorting distributing and franking mail. Face to face with callers, general admin signing off work done by contractors.
Administrator Hills Waste December 9-11 Dec 21st-24th Dec 29th-31st
Taking calls, day to day paperwork, face to face with the public and giving out day to day tasks for the men and women.
Administrator Hills Waste Calne August –September
Booking missed collections collating information sent by Wiltshire Council taking calls.
Alliance Pharmaceutical June 1st -19th 2015 Facilities Assistant
Reception Room bookings Post Room Duties some Administration shopping.
Good Energy March-May, July –August Sept- March2015
Data processing of gas figures for a renewable energy company highly pressured requiring great accuracy
Rolling out the e-billing process
Feed In tariff spreadsheet work, gas and electricity calculation
Spreadsheet work for three months
Wiltshire Probation May-June 2014
Meeting and greeting taking messages, directing calls. Giving out petty cash etc. highly confidential work.
Administrator, Casa Bella Furniture January 2014 –March 2014
Working from home using company software/laptop and Sage pay; being the main point of contact for all customers calling the website telephone number - fulfilling orders, upselling, complaints, credit card & Pay Pal payments, liaising with owners daily & reporting sales etc.
This is a challenging role demanding I learn the company processes quickly, pay attention to detail, be security conscious and be courteous to customers (often high net worth) - to understand their requirements quickly and impart the correct information. Contract is maternity cover and ends shortly.
Admininistraton Westminster Mining 2010 to January 2014
Working in my husband’s business, dealing with enquiries from the public and individuals answering the phone, filing and record keeping, using excel , emailing and writing letters, sending out invoices and ensuring bills paid and other general admin tasks. We also entertain key clients regularly, which involves being a good hostess and developing client relationships. This work is often highly confidential as it involves finding new roles for high net worth individuals or dealing with their recruitment requirements.
Customer Services Officer: Wiltshire Council 2009/2010(Temporary Contract). Involved answering the phone and directing queries from the public, working in a team but used own initiative a lot.
Legal Assistant: Awdry Bailey and Douglas Solicitors, Devizes, 2002/2009
Call centre manager; involved telephone work, meeting customers, liaising with borrower/broker/banks including obtaining timely redemption statements, checking files, inputting data using in-house system, getting Office Copies& Excel sheet use. This was a very challenging role, involving lots of phone work, dealing with banks, clients and brokers at a time borrowers often found stressful and sometimes required my counselling skills. I used a complex in-house system, input data and saw the whole remortgage process through from start to finish, which involved much use of email and crucial paperwork. Highly responsible role; for example, it included checking ID and Deeds for title, receiving and recording information including financial, which had to be accurate as even one mistake would be costly.
I work well in a team, although my role demanded a lot of initiative and common sense. I dealt with numerous changes in this role and had to be quite adaptable, and I am highly conscientious, punctual and honest.
Previous Work Experience
1999 - 2002 Manager for A.D.E.P.T. A plumbing and heating company, manning an office mostly on own, keeping track of accounts and plumber’s movements, credit and quality control. This was a highly customer facing role, dealing with complaints and managing the performance of a team of plumbers. This job fully used my ability to get on with all types of people, my good time management skills, initiative, and ability to work unsupervised in an efficient and reliable way.
1996 - 1999 Optical Sales Advisor, Boots Opticians. Their IT system is a complex in-house one which I quickly mastered. I also learnt to use pre-screening eye test machines, which shows I can quickly adapt to and learn new systems. I was good at up-selling and managing customer complaints, and was entrusted to open/close the store on my own.
1990 - 1995 Data Inputter then Office Manager Powersource UK Limited
Promoted to Head of Complaints Department, then Office Manager, undertook a variety of tasks, e.g.: dealing with (and placating) customers, training, hiring & firing staff, PAYE sheets, use of Microsoft Office and most general office admin. The c
1986 - 1990 S.R.N. (Nurse)
Learnt not to panic under pressure, think clearly, and retain a lot of mental information as well as be adaptable under suddenly changing circumstances. I held a range of care and management positions, including managing a ward of up to 10 staff and achieved staff targets under strict medical and financial restrictions.
Between 1978 - 1986 I was continuously training, including a variety of foreign work experience such as in Saudi Arabia, which taught me a lot about the world and how to deal with challenging/unusual situations, and honed my time management skills.
Qualifications and Training:
Trained as a Midwife at Queen Elizabeth Hospital, Birmingham, and as a S.R.N. at St. Thomas's Hospital, London.
Schooled at St. Katherine's C. of E. Private School, Guildford
Open University Degree in the Renaissance Period
12 "O" Levels at grades A to B
5 "A" Levels
Interests and Achievements:
Member of the National Trust. Reading, cycling, I have travelled widely, home improvement, the theatre and I am a passionate gardener and Cook.
107 Oxford Road Calne Wiltshire SN11 8AQ tel. 01249 248798iting letters, sending out invoices and ensuring bills paid and other general admin t