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Tel: H (215) 822-0820 M (267) 254-2843 91 Jasen Drive
mailto:firstname.lastname@example.org@outlook.com Chalfont, PA 18914
A respected and experienced healthcare leader, practitioner and educator providing efficacious customer product training for patient care with unrelenting attention to clinical excellence, patient safety and an unparalleled passion and commitment to assure the very best patient and customer outcomes. Serves as a “true voice of the customer” and advocate. Able to develop training programs focused to maximize full utilization of technical features and functionality of technologies purchased within the hospital and austere environments.
SUMMARY OF QUALIFICATIONS
Diversified industry and functional experience with medical device multinational companies.
From concept to launch, experience developing, marketing, positioning, and selling and implementing new products in competitive markets.
35+ years working in the Critical Care, Anesthesia, Pharmaceutical, Fire, EMS, Military and Quality /Regulatory arenas
20+ years’ experience specializing in customer product training and applications for global medical manufacturers and customers (hospitals, military and EMS).
Able to consistently exceed customer expectations and meet the demands of regulated industries.
Proven ability to transform a good team into a great team, align and mobilize large organizations to accelerate results.
An engaging leader, reassuring “hands on manager “, “effective communicator” able to work horizontally/vertically with a results orientation.
Specific Skill Areas:
Vision, mission, strategy, tactics
Sales volume, margin growth
Medical Device Clinical Practice Standards and guidelines
Development of Technical / Clinical applications support programs
Rapid New Product Development
Clinical / Technical Research coordination between Manufacturer and Independent Laboratories
Sales & Operations Planning
Cost effective resource management
Proven to be effective and adaptable to implement successful training and support in hospital and austere environments
Global/Multi Site Applications Support
Competitive Review and Analysis
High performance team alignment
Strong proponent of “ leading by example”.
Team Building & Leadership
B Braun Medical Inc., Carrolton, TX 75009 October 2015 – Present
Medical Device & Pharmaceutical Manufacturer
Clinical / Technical Applications Consultant
Reporting to the Vice President of Service Operations, with focus on the education and training of hospital staff for company Key Reference Accounts currently utilizing the Outlook ES Infusion Pumps and Dose Trak systems. The Infusion systems focus on improving patient outcomes by minimizing drug safety issues, improving drug utilization and documentation at point of care as well as identifying appropriate patient identification. My role also serves as facilitator between hospital central distribution and Biomed departments resulting in improved turnaround of pumps requiring service intervention. back into the hospital care units.
Impact Instrumentation Inc., / Zoll Medical, West Caldwell, NJ - 2009 - 2015
Medical Device Engineering, Manufacturer.
Director of Clinical / Technical Support Services
Reporting to the Company President and Vice President of Sales and Service, challenged to accelerate commercialization of the company’s product portfolio within International Governments Military, EMS, Fire, Disaster response and Hospital markets. Develop and Implement the company’s Clinical applications / Technical support process within the framework of the strategic vision and annual plan. Provide customer feedback to leadership and management of Engineering, Regulatory, Quality, Strategic Supply, Manufacturing and Distribution. Assure compliance with cGMP/FDA/MDD. Improvement of gross margins via cost effective metric based implementation of field based er and distributor education and technical support processes. Establish and Administrate independent research agreements with independent research facilities focusing on product evaluation, validation and training. Serve as the management liaison to the FDA and Military Operations Command; effectively communicate and present critical features and functions at corporate presentations and product evaluation meetings. Develop staff core competency and training processes in key areas including: Development, Engineering, Manufacturing and RA/QA, Sales and Technical Service.
Participated with commercial US and Global Sales and support projects resulting in total product standardization and $ 11M additional Sales.
Defined product vision, obstacles and validated provided prototypes, to support finalized design and 510K clearance strategy for new critical care ventilation product lines.
Closed $6M+ in additional sales of FIRE / EMS Acute Care Ventilation devices and hospital MRI Ventilators.
Established low cost, high quality Clinical / Technical Applications training and support process resulting in improved customer satisfaction and repeat sales
Siemens Medical System / Maquet Inc., Bridgewater NJ 1996 – 2009
Division Medical Device, Respiratory, Anesthesia, Surgical Workplace & Critical Care – Manufacturer
Director of Clinical / Technical Applications
Reporting to the President, play an instrumental role in identifying and setting a new course of action directed at rapid top and bottom line growth. As a key member of the Executive team share accountability for the success of the US business unit. Implement and expand New Technical Service training center. Manage and build a high performance Clinical / Technical Applications team supporting Field Service/Sales, Manufacturing, RA/QA, Repair, Distribution, Installation and Technical Support. Establish and Administrate External Clinical Research agreement facility to be used as product prototype development, validation and training projects. Serve as Clinical Liaison with Regulatory Affairs, QA/QI to Address FDA actions and 510k submissions.
Implemented Technical Service Training facility below budget and resulting in additional $1.3 M in revenue.
Developed a Clinical management program focused on entire fleet standardization of mechanical ventilators and $20M in additional Sales.
Increased Clinical Applications team from 8 to 30 team members while implementing a metrics based deployment process which consistently remained under budget while at the same time market share increased from 30% to 65%.
Served as Clinical Liaison with International and US Regulatory teams focusing on improving 510k submissions and clearance acquisitions timelines. These efforts resulted in 6, 510k Clearances for products within 2 years.
Supported continuous improvement projects that resulted in FDA compliance mitigating outstanding Complaint, MDR, CAPA and Quality System issues worldwide.
Cooper Hospital University Medical Center, Camden, NJ 1986-1996
800 Bed tertiary medical center & Children’s Hospital
Manager, Clinical Specialist and Educator, Staff Therapist for Respiratory Care and Research.
Reporting to the Medical Director of Respiratory Care, where I was responsible for the evaluation, implementation and training of new products and therapies in the support of critical care patients to the respiratory care staff and multi-disciplinary critical care teams and university medical students and residents. I also was responsible for research studies associated with respiratory / critical care focused areas and department QA/QI processes and JCAHO, CLIA, FDA and DOH requirements.
Developed and Implemented Department Advanced Airway program resulting in improved patient outcomes and decreased airway complications.
Developed and Implemented Department Arterial Line insertion program resulting in improved patient outcomes and decreased complications
Supported the successful development, training and implementation of the State of NJ first ECMO program.
Developed and implemented an Asthma Management / MDI therapy program, resulting with improved patient outcomes and reduced cost of care.
Supported the successful development, training and implementation of the hospital critical care ground and air transport team.
EDUCATION & CREDENTIALS
AS Respiratory Care, RRT Hahnemann / Drexel University, Philadelphia, Pa
AHA ACLS, PALS, NALS, BLS Instructor
ISO 13485 Auditor
Howard Gutman Management Systems, Conflict Management, Influencing Skills, High Performance Team Alignment.
Miller / Hyman Sales Training
Siemens / Maquet Technical Service Trainer
B Braun Service Division-Technical Service Trainer
PA State EMT-M, Firefighter, HAZMAT, Extrication and Rescue Technician
PADI Open Water Scuba Instructor
Emergency First Responder / O2 Provider Instructor
Michael T. Beebietilation devices and hospital MRI Ventilators.
Supported the successful development, training and i