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Embed code for: Melissa Murdoch C.V. 2016
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67 Crindledyke Crescent Wishaw Lanarkshire ML29NQ
07889282788 • 01698292298 • firstname.lastname@example.org
I am a reliable individual who is self motivated and I work well as part of a team or on my own. I am a calm and patient person and enjoy working with people. With my friendly approachable appearance I get along with everyone and enjoy meeting new people. I have excellent communication skills, with the ability to learn new skills quickly and I am eager to join your team.
Excellent customer service skills
Work well under pressure
Flexible and adaptable
Receptionist/Admin assistant, Jobcentre, Motherwell
( Oct 2015 to Nov 2015)
During my time at this placement I maintained the reception, welcoming customers and providing them with the information they required. I also assist vulnerable customers on the computers by tutoring them on how to use basic IT skills for example how to set up a new e-mail address and showing how to work e-mail also how to work universal job match and how to search for jobs online along with other aspects of using computers , I also contacted customers to ensure they could attend their appointments and organised the mail and completed filling on a daily basis.
Receptionist/admin assistnat, LAMH recycle ltd, Motherwell
( September 2014 to April 2015)
My duties where taking phone calls and transferring them to the correct person, taking and logging messages,logging all incoming calls, meeting and greeting visitors, helping out admin team, cash handling and keeping reception area clean and tidy at all times.
Telesales representative, Anglian Home Improvments, Wishaw
( Oct 2014 to Dec 2014)
My responsibilities were to call previous customers to let the know about the new deals we had on offer, call possible customers from call books, worked towards my daily targets and weekly targets set my by manager, call raw leads and booking appointments for the sales representatives.
Junior stylist, Ocean 's Hair Spa (Hilton hotel), Glasgow
( Nov 2011 to Dec 2011)
My duties where to provide all aspects of ladies hairdressing, providing excellent customer service, ensuring the salon area was kept clean and tidy at all times. I also answering phone and booking appointments, up selling additional products and services and any other general duties as and when required.
Marketing assistant, The Marketing company, Glasgow
( July 2011 to Aug 2011)
During my time in this position I was responsible for selling a variety of products and services on behalf of major global charities,providing excellent customer service under pressure and working to targets set by my manager.
Salon Junior, Patrona Hairstyles, Motherwell
( May 2007 to Feb 2011)
While working in this position I achieved a level 2 SVQ in hairdressing & level 3 City & Guilds. I achieved these qualifications while on day release to Qualitas International. My responsibilities while working in this position were welcoming customers, keeping the salon clean and tidy, making tea and coffee for customers, washing clients hair before cutting and after application of colour, application of foil and cap highlights, blow drys, perms and hair up services. Also reception duties including appointment booking and answering telephone calls.
Qualitas International, Wishaw
June 2007 to Feb 2011
SVQ in hairdressing Level 2
City & Guilds level 3 in Hairdressing
Clyde Valley High School, Overtown
2002 to 2006
6 Standard Grade passes including Maths and English
1 Intermediate one Passes
Hobbies & Interests
In my spare time I enjoy reading, attending zumba fit classes & art and crafts.
References are available on request.