What email address or phone number would you like to use to sign in to Docs.com?
If you already have an account that you use with Office or other Microsoft services, enter it here.
Or sign in with:
Signing in allows you to download and like content, and it provides the authors analytical data about your interactions with their content.
Embed code for: Keeping Up with the Joneses - SPSTC
Select a size
Keeping Up with the Joneses Dealing with Change in the Microsoft Cloud
Cloud Systems Consultant
Email : firstname.lastname@example.org
Twitter : @TheCloudSherpa
LinkedIn : in/maxafritz
Cloud Consultant, MCSA Office 365
Working with Office 365 for over 5 years
Specialize in the Education Industry
Focus in Azure AD, Exchange, and SharePoint Online
Thank you #SPSTC sponsors!
Importance of Change Management
How Microsoft Manages Change
Where and How to Learn about Changes
What’s the big deal?
Seinfeld, Sony Pictures
It’s not about the admins.
It’s about the end user.
New changes tend to be seen negatively if users are not prepared. It’s your job to prepare users.
Main Types of Change
Internal IT used to manage almost the whole process
Also kept responsible for all change impacts
Frameworks like ITIL could be used to manage change control
What’s Different Now?
Higher Frequency of Change
Less Control over Changes
IT is still held responsible for impact of changes
IT is responsible for making sure users know what’s coming
So what now?
The job of IT has changed
We’re talking less about change control, and more about change communication
So how am I supposed to communicate the change if I’m not the one making it?
Office 365 Change Model
Continuous updates make
the transition easier.
18-36 month releases
can be daunting…
Typical Office 365 Feature Cycle
The working prototype matures into a functional product and is “flighted” through the rings of validation.
OFFICE 365 TEAM
Most of the time, you can know about these changes and features from the start of the cycle. Worst case, it becomes public right before First Release.
Office 365 Change Council
What Microsoft does…
How Microsoft advocate for you…
Review significant upcoming changes
Track overall excellence and progress
Provide best practice recommendations
Be cautious of end-user communications
Plan for better end-user administration
Plan for a good end-user experience when admin has disabled functionality
Consider that enterprises may need more warning for some UI changes
Consider the balance of admin control vs. adoption of experiences that improve productivity
Planner received ~95% Likes on Message Feedback
Gathering insights on your behalf
Can admin enable/disable new feature and how?
Is an admin action required?
What is the end-user experience if the feature is disabled?
Will this be on the App Launcher?
How long will this take to deploy?
New questions and best practices added based upon your feedback
Where to Learn
Office 365 Roadmap
All this can be confusing and overwhelming, but each tool has its place.
Learn what to use when.
Tenant specific communications
Stay aware of different types of changes
Clear notifications when action is required
Direct-to-product group feedback channel
New Web Admin Portal: Message Center
See change highlights right from the homepage.
Message Center – Stay on top of change
Jump into specific change announcements without leaving home screen
Navigate to message center to see all messages
Message Center – Dismiss old messages
Message Center – Make it relevant to you.
Office 365 Admin App
Change Intelligence Report
Control what changes you’re notified about and where you’re notified
Stay on top of changes
Be aware of major changes to preview
Community Resources & Events
First Release: How it Works
All “major” changes will flight to First Release for an enforced time period before GA.
We will announce “major” changes ahead of when the preview period begins
ITPros & users in FR will be notified when preview period starts
The length of preview period will vary based on planned impact of change
Will my users love this?
The most important step:
Communicating changes to end users
Cool, I’ll just send an email.
Office Space (1999), 20th Century Fox
Didn’t you get the memo?
Where to Communicate
When to Communicate
What to Communicate
You’re not done yet;
Time to support the changes
Ensure your support staff or helpdesk gets communication on the change
Develop a support plan
Put together support documentation or find support documentation provided by Microsoft
Use these resources to learn how to administer new features too
Select a go-to in each business unit or stakeholder group
Higher levels of commitment
Encourages adoption of change to spread through organization
Good source of feedback on changes
Feedback to Microsoft
Engage with your Microsoft account reps
Engage with local Microsoft Partners
Engage on the Microsoft Tech Community site
Message Center – Provide Feedback
We love when you give us verbatim feedback to use.
Message Center – feedback loop to product team
Message Center – responding back to you
It’s against human nature to react favorably to change
When change initiatives fail, the culprit is often a lack of communication
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
© 2015 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
Microsoft Ignite 2016
We’re trying to get people to listen and avoid information overload
Borrowing this from Erica Tolle
Check out her End User Adoption Strategy presentations and articles
rol what changes you’re notified about and where you’re notified
We will announce “major” changes