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To Do List: 928898
Read Shop Contract Specifications
Submit My Report to EPMS by:
https://app.epmsonline.com/dispatch/engine?Key=wkGwEuC0VkM&ReportNum=1542&Step=BlankTowbes v1 Note: Review this form before conducting the shop to familiarize yourself with the questions and requirements.
Shop Contract Rate:
Property to Shop:
Willow Springs 60 Willow Springs Lane Goleta, CA 93117
You will not be calling this property directly. You will dial 1-888-433-6799, which will prompt you for a Call Record Code. The system will then connect you directly to the property and record your call. If you have difficulty with the toll free number, you may use 214-446-3290 instead.
Your Call Record Code is: 9288986. If you do not call the property using this telephone number or call record code, your shop will not be accepted.
Please note a random number will appear on the community's Caller ID (if they have Caller ID) - it will NOT be your number. Make certain you give an accurate number if the agent reads the number back or asks if they can reach you at the number on their Caller ID.
Who To Shop:
Please attempt to call this community 3-5 times per day at various times of the day until you reach your target. Call EPMS if you are having trouble reaching your target; do not just call and ask for them!
When to Shop:
Shop Contract Specifications:
Note: The "Shop Contract Specifications" ALWAYS take priority over the general instructions listed on the "Read Shopper Story" tab. Ask EPMS before you begin the shop if you have any questions!
SINCE THE TELEPHONE PORTION OF THIS SHOP IS RECORDED, MAKE SURE YOU LISTEN TO THE RECORDED CALL AND ENSURE IT MATCHES YOUR WRITTEN REPORT; OTHERWISE, YOUR SHOPPER PAY FOR THIS SHOP MAY BE REDUCED.
The company that manages this property utilizes a special database to track information on all callers/guests. As a result, if you have called or visited another property managed by this company in the past (whether for a shop or as an actual prospect), your contact information will be saved in their system. When the leasing professional attempts to enter your information during the telephone call OR onsite visit, they will be notified of WHICH other properties you have visited and WHEN. This can be an immediate red flag that you are a shopper! To preserve your identity as a shopper, EPMS requires that you alter your contact information as follows for this shop: Nickname or variation of your name - (Ex: James = Jim, Jimmy, Jamey, etc.). You can make up a middle name and say you go by it, or you can use a different last name if you can say you were married/divorced. Alternate phone number - Use a work, home, or mobile number; or a spouse, relative, or friend's number who will be sure to report any follow-up to you. Alternate email address - If you do not have an alternate email address to use, you can create a new email address free with a number of different providers, such as Gmail, Yahoo, AOL, etc.
Use the same contact information when calling and visiting for this shop, and be prepared to explain if you are asked why the name on your ID is different. If you do not follow these instructions, your shop may not be accepted. Refer to the list below of contact information previously used for shop contracts for this client:
Name given on Telephone
Name given OnSite
Phone number given:
Special Property Instructions:
If asked, state you saw their Banner and that is how you found the community.
https://app.epmsonline.com/dispatch/shopper/shop?Option=Completed&ShopNo=928898&Task=1 Mark This Section As Completed
Read Shopper Story
Make the Phone Call
Check Recorded Audio
Make the Onsite Visit
Fill out the Online Report
Upload Backup Documentation / OnSite Audio Recordings