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Resume and cover letter.
Lynn P. (Patti) Young 100 Barron Circle, Apt. 1124, Somerset, NJ 08873
Self-starting manager with strong written and oral presentation skills. Results oriented, strategic planning and people management capabilities.
Written and Oral Communication Skills
Detail and Goal Oriented
Training Development and Delivery
Cross Functional Team Management
Caregiver to my significant other. This accounts for lapse in employment.
Program Manager 2007-2009
Alternatives, Inc. – Raritan, NJ
Managed team of ten direct care professionals. Partnered successfully with behavioral clinicians, medical professionals, client families and clients to produce a positive and safe living environment. Reduced and controlled expenses by accompanying clients on shopping trips and reducing duplication of purchases. Served as mentor to direct care team members. Initiated Family Day which allowed staff and clients family members to meet and interact. Modified all client history binders to reflect all the same information in the same spots.
Administrative Assistant 2006-2007
High Point Partial Care – Flemington, NJ
Provided administrative support for a daycare facility that housed adults with developmental disabilities. Supported eight social workers, one Director and the owner of the facility. Managed a transportation team of five van drivers and vans (scheduling, maintenance, etc.) Assisted with off-site activity planning and accompanied clients to doctor appointments. Organized inventory system to avoid duplicate purchases. Created van driver route sheets so that anyone could pick it up and drive a route in the case of an absentee driver.
Certified Medical Assistant 2004-2006
Various Offices – NJ
Performed medical assistance to various doctor’s offices. Front desk support, appointment scheduling, filing, prescription call-in. Assisted physician with phlebotomy, EKG, breathing tests, physicals, charting and vital signs.
Manager – AT&T Local Services 1973-2003
For the last seven years of my tenure I worked with Customer Sales and Service rolling out the Local Service offers for AT&T.
I was responsible for preparing the service call centers to handle customer calls to provision service to their homes. This included: Methods & Procedures, computer hardware and software training and procurement, Quality Assurance Monitoring, Budget Preparation, Call Routing, and Implementation of Marketing Plans. I also ran sales rallies and incentive programs for the Customer Service Representatives. Cut talk time in half.
Spearheaded rollout of Local Services in thirteen states.
Middlesex High School
Somerset County Vocational Technical Institute
Certified Medical Assistant Program
September, 2003 - June, 2004
Dean’s List for each semester, graduated with honors.
Raritan Valley Community College
Pharmacy Technician Certification Program
February – April 2014
Studied Technician role and responsibilities as they apply to community and hospital pharmacies. Lynn P. (Patti) Young100 Barron Circle, Apt. 1124, Somerset, NJ. 08873
(908) 917-9083 firstname.lastname@example.orgTo Whom It May Concern:
I am a mature professional who is looking to get back into the job market after a lengthy period of time out of work.
From 2009 until August of 2012 I had acted as caregiver to my significant other. This will explain the lapse in my work history. After his passing it was time to get back to work.
For the last twenty years I have worked in the field of customer service. I have managed call centers, worked as a Certified Medical Assistant working the front desk, making appointments, answering telephones. I enjoyed working with patients and health care professionals. I was also an Administrative Assistant with High Point Partial Care and Program Manager in a group home facility. I found working with the Developmentally Disabled community during my tenure with Alternatives, Inc. very rewarding.
Having worked at AT&T I have a wide array of experience and knowledge. I am computer literate in MS Office, PowerPoint and Excel. I have experience in Marketing, Finance, Customer Care and Systems Support. I have excellent communication and organizational skills. My writing skills are also excellent. If you are looking for someone to organize your office or streamline your processes, I am your candidate.
Although I do not have a degree, I have learned a lot in my professional career and I can be a great mentor to the younger members of your staff. After my tenure with AT&T I obtained my Medical Assistant certification at SCVTI in 2004. I hope you will give serious consideration to my resume. I look forward to hearing from you.
My salary requirement is negotiable beginning at $18/hour. References are available upon request.
Lynn P. (Patti) YoungLynn P. (Patti) Young100 Barron Circle, Apt. 1124, Somerset, NJ. 08873
(908) 917-9083 email@example.comPage 2elopmental disabilities. Supported eight social workers, one Director and the owner of the facility. Managed a transportation team of five van drivers and vans (scheduling, maintenance, etc.) Assisted with off-site activity planning and accompanied clients to doctor appointments. Organized inventory system to avoid duplicate purchases. Created van driver route sheets so that anyone could pick it up and drive a route in the case of an absentee driver.
For the last twenty years I have worked in the field of customer service. I h