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P S S W H L A 12841 West Myer Lane, El Mirage, AZ85335 Home: 6027391056 - Cell: 602-739-1056- firstname.lastname@example.org Licensed real estate professional, Property Manager and Licensed Mortgage Loan Officer offering 22 years of experience in the business. Expertise in resident relations, sales, marketing, credit analysis and business transactions. Dedicated to maintaining an in-depth knowledge of tenant and landlord association laws. Tenant and eviction laws Licensed Broker Knowledge of Arizona real estate laws Exceptional oral and written communication skills Adaptable Affordable housing programs knowledge Call Center environment Customer service-focused Maintenance knowledge Financial budgeting and reporting AMSI Timberline Strong Sales & Marketing 11/2013 to Current Associate Broker/Apartment Locator Valley King Properties – 6750 W Peoria Avenue, Suite 135 Carefully prescreen applicants. Generate apartment community referrals throughout the metro area. Communicate effectively with owners, residents, on-site associates. Establish and Maintain monthly marketing plan. Tour apartment community with perspective resident. Evaluate and Monitor rental market rates daily. 06/2013 to 11/2013Mortgage loan officer Republic Mortgage Home Loans – 52nd Street & Bell Road, Scottsdale Az Originate Mortgage loans, provide credit analysis. Acquire and maintain client relationships. Provided exceptional level of customer service. Acquire and maintain relationship with Real estate professional and title companies. Current knowledge of underwriting and loan guidelines i.e. ECOA, NCUA, Truth in Lending etc. Meet monthly loan origination goals. 08/2011 to 03/2013Mortgage Loan Officer Quicken Loans – Scottsdale, Arizona Carefully screened applicants, provide credit analysis. Originate Mortgage loans in multiple states. Maintain monthly loan origination goals. Required monthly training, coaching, maintain appropriate licenses. Proficient in call center environment Knowledgeable with current underwriting guidelines and loan compliance. 06/2000 to 11/2009Community Manager/Ranch Encanto Apartments The Sharman Company – 23rd Avenue & Deer Valley Phoeix, Az Maximized rental income while minimizing expenses through effective planning and control. Communicated effectively with owners, residents, on-site associates. Maintained a sufficient number of market ready units. Evaluated and recommended changes in rental pricing strategies. Carefully screened applicants for tenancy. Introduced, monitored effective lease renewal programs. Completed final move-out walk-throughs for tenants. Analyzed and evaluated monthly and quarterly financial statements. Followed up on delinquent tenants and coordinated collection procedures. Monitored the timely receipt and reconciliation of rent collections. Scheduled contractors for maintenance issues. Handled disciplinary actions, performance appraisals and terminations. Maintained original leases and renewals for the management office. Delivered emergency 24-hour on-call service for any tenant issues. Completed annual rent calculations using housing database software. Maintained constant balance of property petty cash account. Developed and executed plan to achieve and maintain occupancy standard. E Licensed Real Estate Broker: Bud Crawley Real Estate School - 16th Street & Camelback Phoenix, Az Continuing education Arizona Real Estate Seminar on Marketing and Sales Management Real Estate/Property Management training Coursework in Property Management