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October 8th, 2016
Human Resources Department
Dear Human Resources Specialist,
Delivering high-quality, responsive service is vital, and that’s exactly what I’ll deliver as Customer Service Representative when you hire me.
I can offer Packlane:
-Over 10 years in customer service and hospitality retail.
-Superior customer guidance and counsel.
-Experience processing and balancing, properly checking against receipts and computer data.
-Great attention to detail, working efficiently and effectively.
I have worked in fast paced hospitality, medical and retail client services for more than 10 years, so you won’t have to go to great expense training me.
As a previous supervisor who managed a team of 10 plus associate base, and over 100 animals at a boarding facility that generated million dollar sales, I have extensive experience in being the first point of contact for all issues, emergency medical concerns and guest relations. Not to mention in college, I worked in a printing, copying shop where the company designed projects on the computer and printed the pieces.
If you’re looking for an experienced professional to provide superior service and to promote vital responsive service, you’ve found one.
My enclosed resume further details my background and qualifications. I look forward to your positive response. Thank you for your consideration, Lloydette V. Lamothe CPR AED AHA Certified
Montgomery College | 51 Mannakee St Rockville, MD 20850 | (240) 567-5000
Associates Degree| Graduation: January 2017
Medtech | 529 14th St. N.W Washington, D.C 20045 | (202) 872-4700
Phlebotomy| Certification in Progress
Michaels| (301) 881-8100| 5901Rockville, MD, 20852
Replenishment/Custom Framer|2015 - Present | Debbie Williams- Manager
Replenish sales floor according to the appropriate UPC/SKU codes.
Verify the contents of inventory loads against shipping documents.
Assist customers in plan, design and order of framing products.
Assemble and execute design custom frame orders.
LVL Design| (240) 478-7546| 10914 Georgia Ave Wheaton, MD, 20902
Freelance Interior Designer| 2011 - Present
Confer with clients to determine requirement & budget.
Explore and determine spaces to determine logistics.
Plan and execute design based on clients’ needs.
Manage and delegate project tasks to design team.
Kindness Animal Hospital| (301) 949-2511|2130 University Blvd. W Wheaton, MD, 20902
Hospital Receptionist| 2013-2013| Joel Schroeder – Hospital Manager
Kept record of the hospitals computerized financial state
Prepared the end of day financial report including receipts, cash, checks and summary
Managed high volume multi-line phone system.
Paged medical team for STAT walk-in emergencies.
Advised clients with general medical advice in line with Doctor recommendations.
PetSmart PetsHotel| (240) 497-1350| 6800 Wisconsin Ave Bethesda, MD, 20815
Supervisor/Guest Services| 2010-2013| Brian Eury – Store Manager
Experienced leader of 10+ team base.
Directed and supervised team through daily hotel operation.
Served as core point of contact for customer relations, associate concerns.
Kept record of guests rooms and accounts; Ensured accurate account billing
Skills & Certifications: CPR AED AHA Certified,Customer Relations, Supervisory Skills, Strong Verbal and Written Communication Skills,Problem Solving, Training, Project Management
Lloydette V. Lamothe
12430 Park Potomac Ave • Potomac, MD