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Mary B. Mennella
90 White Pine Circle Apt.100 Stafford VA 22554 email:
mailto:firstname.lastname@example.org@yahoo.com (571) 208-9162
Food Service professional at FOH and BOH operations with more than 13 years of experience. Demonstrated team leader with excellent staff management skills.
Thrives under pressure
Passion for customer satisfaction
Point of Sale (POS) system operation
Strong work ethic
Service – oriented
Results – oriented
Conflict resolution techniques
Elite Pressure Cleaning- Manassas, VA 02/2014-09/2014
Proficient in Microsoft Office, Quick Books, Excel and Microsoft Word.
Oversaw all work orders, scheduled jobs, and payments.
Accurately ordered all products and materials for all jobs.
Created weekly and monthly updates for all employees and customers.
Completed weekly inventory.
Created and implemented proper training for all office employees and field emplyees.
Created schedules for all employees.
Front of House Manager 03/2012-06/2013
Outback Steakhouse- Williamsburg, VA
Led and directed team members on effective methods, operations and procedures.
Correctly calculated inventory and ordered appropriate supplies.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Clearly and promptly communicated pertinent information to the staff, such as large reservations or last minute menu changes.
Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Oversaw FOH personnel to maintain adequate staffing and minimizing overtime.
TGIFridays- Williamsburg, VA
Displayed enthusiasm and knowledge about the restaurant’s menu and products.
Consistently provided professional, friendly and engaging service.
Routinely supported other areas of the restaurant without request, including answering phones, greeting and seating guests and completing financial transactions for other staff.
Addressed diner complaints with kitchen staff and manager and served replacement menu item promptly.
Quickly recorded transactions in MICROS system to deliver prompt service.
Routinely cleaned work areas, glassware and silver throughout shift.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Provided friendly and attentive service to each and every guest.
Bar Trainer/ Bartender/ Server 09/2008-10/2011
Ruby Tuesday’s- Virginia Beach, VA
Maintained updated knowledge of all menu items, specials, liquor brands, beer, wine and non-alcoholic beverage selections.
Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.
Maintained a consistent, regular attendance record.
Effectively and calmly resolved situations with intoxicated guests.
Completed regular bar inventories and daily requisition sheets as required.
Provided proper training for all bar staff on techniques, signature drinks, company standards, policies and day to day operations.
High School Diploma
Potomac Falls High School- Sterling, VA