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Leila Beth Norris Personal information: Date of birth: 21/03/1993 Nationality: British Living in Brazil since 2004 ● Languages: English (Fluent, mother tongue) Portuguese (Fluent) Spanish (Basic) ● Schooling: Completed Primary education in England 2004 Completed Secondary education in Brazil 2010 ● Professional Experience: From Feb 2012 until Feb 2014. Employed by Lufthansa (Seaviation until 09/13, re-contracted by Orbital until 03/14), working in the lost luggage department. Position: Passenger agent. From Feb 2014 until Jun 2014. Employed by Swissport for Qatar Airways, working as ground staff in the lost luggage department and at the check-in desks Position: Passenger agent. Currently employed by Qatar Airways working as ground staff in the lost luggage department and check-in, since Jun 2014. Position: Grade 3 passenger agent. Experienced in giving private English lessons and conversational English sessions. Having moved from England to Brazil as a child, with frequent travel between the two countries, I became accustomed at an early age to the processes of airline travel and the long haul flights. As a representative of the company, I have a duty to assist in a professional yet friendly manner, to resolve any issues as quickly and efficiently as possible and maintaining the highest standards as expected by the company. It gives me immense personal satisfaction knowing that the companies for whom I have worked, have received emails of gratitude from customers specifically thanking me for my help (copies available). I am dynamic, cheerful, enjoy problem solving, am keen to learn new skills and improve my personal abilities. I have a friendly nature and enjoy working as part of a team sharing ideas and skills, as well as individually, using my own initiative. ● Contact details: Rua Lourdes Lopes Sanches 100 Cond. Paraná Apt A12 Parque Cecap Guarulhos-SP Cep: 07190-033 (11) 98755 8641 firstname.lastname@example.org