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Embed code for: Ch. 7 - Listening
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How Important is Listening?
55% college student’s time
60% of executives ’ time
Listening is most common behavior at work
Listening is important ingredient of relational satisfaction
Nature of Listening
Listening: process of receiving and responding to others’ messages
Hearing versus listening
Hearing: sound waves strike the eardrum and cause vibrations that are transmitted to the brain
Listening isn’t automatic
Mindless versus Mindful Listening
Challenge of Listening
All listeners do not receive the same message
Poor listening habits
Poor Listening Habits
Fill in gaps
Components of Listening
Hearing - Physiological
Attending – Psychological
What’s in it for us?
Both verbal and nonverbal
Knowledge about source
Listener’s mental ability
People only remember about half of what they hear immediately
Within 2 months, 50% forgotten, leaving 25% remembered
Loss begins immediately—within about 8 hours!
Observable feedback to speaker
Types of Listening Responses