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Embed code for: Ch. 8 - Emotions Pt. 1
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What is Emotional Intelligence?
What are Emotions?
Bodily changes occur
Gottman - Flooding
Observable, hard to determine
Can cause rather than reverse
Connection between verbalizing emotions and nonverbal reactions
The mind impacts how we feel
Bodily components are similar
Words represent intensity
Influences on Emotional Expression
Social Convention & Roles
Powerful, but doesn’t have to govern comm. satisfaction
Low-threat ways of expression through e-mail, IM, chat rooms, Facebook, etc.
Same events generate different feelings in different cultures
People from Southern part of countries are more emotionally expressive than northerners
Ethnicity impacts how others express emotional states and appropriate rules for expressing emotions