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Ross A. J. Hitchcock
240-676-9470 Laurel, MD 20707 Rajhitch@outlook.com
Objective statement: Gain experience working with experts in the industry. System center configuration manager experience preferred.
Server Administration Administering and Deploying SCCM 2012
FedEx Office: Lead Consultant
Laurel, Maryland August 2013 – Now
Effectively applying time management skills to complete complex media orders within deadlines while maintaining day to day store operations.
Ensuring client satisfaction by utilizing high attention to detail, vigilance to client desires, and flexibility to accommodate dynamic modifications in client needs and budget constraints.
Managing a print server production queue for print products with four Canon IRA copiers.
Instructing new employees on proper company procedures and how to operate FedEx Office and third party software in application with various file formats to produce print products.
BookHolders.com: Warehouse and Customer Service Manager
College Park, Maryland August 2005 – May 2012
Managed daily operations of book warehouse to support efficient retail and online transactions.
Administered digital inventory including online profiles of company and customer owned merchandise to ensure expeditious and profitable sales.
Trained new employees to maintain warehouse inventory and prepare books to be shipped through various shipment methods as dependent on cost efficiency.
Operated four offsite locations using a VPN to expand accessibility during peak periods.
Assisted customers via phone and email, with accessing and updating account information
Resolved daily issues and requests for several customer service email addresses.
Maintained elements of sales that could not be integrated into the inventory database system.
Adobe Acrobat Pro, Adobe Photoshop: Extensive file manipulation and print.
Fiery Command Workstation / EFI: Print queue and printer status, advanced menu editing.
Microsoft Office: Equations, data display, and analysis in Excel.
Programming: Java (Advanced), C++ (Advanced), HTML (Advanced), MATLAB
Other: Drive virtualization software, FTP software,
CompTIA A+ Certified
University of Maryland, College Park MD January 2005 – May 2008 114 Credits
Montgomery College, Rockville MD August 2004 – December 2004
Northeastern University, Boston MA August 2003 – April 2004