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1 annual report & student transformation strategy 2016 2019 22 CONTENTS 01 what we are 02 who are our members? 03 annual report 04 4.1 4.2 4.3 4.4 4.5 4.6 our strategy opportunities enterprise advocacy the students’ union the uea student experience transforming equality contents 3 01 what we are we’re the students’ union at the university of east anglia We’re the heart of student life at UEA l We’re based right in the middle of campus l We’re full of life, energy, passion and emotion l We love UEA (it’s wonderful), but we want UEA to be better Our Purpose: We’re about students - transforming It’s why we’re here. It’s why we’re on the planet. It’s what’s different about us, distilled down into one phrase that’s easy to understand and remember. It’s our one-line pitch. Students - transforming l We are students learning and developing through opportunities to do things l We are a union, run by students, and we change every year as students change l Through our union we are changing our course, our community and our world What we are l We’re a charity - any money we make is spent on students l We’re a mutual co-operative- we’re run by students for students l We’re an independent part of the university- always on students’ side We’re an autonomous, integral part of UEA university union head heart formal informal traditional radical 44 introduction Our Student Transformation strategy sets out uea|su’s strategic direction for the next few. It has been designed to inspire our students and staff, demonstrate our charitable purpose and highlight our ambitions to our members and funders. Following a period of internal improvement and restructure, it is the first product of an annually updated strategic exercise that will involve rolling consultation and strategic analysis exercise. It’s ambitious, practical and focussed around our purpose- Students Transforming. a different way to do strategy Most charities spend months developing a Strategic Plan once every five years, but all too often it sits on a shelf and is hopelessly out of date after the first year. We know that we have to be faster and more nimble without getting bogged down in the day to day. So at uea|su our student led Trustee Board have decided to do things differently- putting in place an annual roiling programme of consultation and strategic analysis that means we always have an inspiring three year vision and a detailed plan for the year ahead. We also don’t think that changes that the university, or Government, or wider society, should be just left to annual officer campaigns. So we also have a strategy focus on changes we know students want to see and will want to see whoever wins our elections or turns up to our union council. 5 WHAT WE ARE Our vision for equality is clear; we believe that the diversity of our students strengthens our community. This is why we have put equality at the heart of everything that we do. We understand that getting equality right has the power to transform the lives of students both whilst at UEA and beyond. By doing so, we enable students to play an active role in shaping their course, their community, and their world. Equality means treating everyone with fairness, respect and recognising the needs of students as individuals. We want to bring every student onto a level playing field, by addressing existing disadvantages that affect how students participate in society. We want to transform equality. More detail is available online at ueasuequality.webflow.io our relationship with uea: an assertive partnership We love UEA- but we want UEA to be even better. Our relationship with the University is complex; we advocate for our members to it, but it is also our main funder and one of our regulators. We rely on the University for the buildings we occupy, capital expenditure for major projects and also for on-going funding for our operations. There’s a really stale debate out there about whether SUs should be in the pocket of their parent institution, or constantly at loggerheads. The University Vision for 2020 says that “we’ll challenge established practices, disrupt the status quo and develop new ways of doing things to help our students succeed”. At uea|su we’re all about developing an assertive partnership between the students’ union and the university- acting as an autonomous agitator for students within the corporate ambition of the University. That means: l Working closely and jointly on key projects like employability, enterprise or volunteering l Helping to supply valuable student insight and evidence into the University’s quality improvement processes l Questioning perceived wisdom and experience to ensure policies and delivery changes are carried out in the best way for students l Praising the University when it gets things right, holding the University to account when it gets things wrong, and making sure it does the right thing through lobbying, campaigns and student action transforming equality 66 02 who are our members? KEY FACTS MEMBERS POPULATION 14,602 10,647 UNDERGRADUATES 3,955 POSTGRADUATES 2,928 INTERNATIONAL STUDENTS “... I've learnt a lot about the union. The importance of democracy, welfare and har- nessing the inherent power that students have. It's allowed me to build upon skills I already had and discover ones that I wasn't quite aware of yet. I feel more confident in my employment opportunities in the future and it's been a pleasure to gain something other than a degree at UEA. Ultimately, this year wouldn't have been as fantastic if it wasn't for my colleagues... Is it really work if you enjoy it this MUCH?! “ Liban MED, Class of 2018 7 WHO ARE OUR MEMBERS? 28%of total population 27% of undergaduates 31% of postgaduates 21% of total population 20% of undergaduates 27% of postgaduates 16% of total population 16% of undergaduates 12% of postgaduates 15% of total population 18% of undergaduates 7% of postgaduates 20%of total population 19% of undergaduates 23% of postgaduates I get stuck in at Uni. I’ll take responsibility, take action on things I care about and want to make a difference. I like live music. I’m really into my subject and I’m really focussed on my future career. I tend to spend more time on study than socialising, sport or societies. I push myself quite hard. I’m not so keen on clubbing and drinking as others, and I have a small circle of friends. I like my own time and space. I’m into exercise and spend quite a bit of time online on my interests. I like an intellectual challenge. I know who I am and where I’m going. I prefer pubs to clubs, I like my subject and I have goals. I think it’s important to act to help others. I have a busy social life and socialise most evenings. I like stuff like clubbing, going out and Sport. I was attracted to UEA by its social atmosphere. what do uea students worry about? 1 cost of living 2 mental health & wellbeing 3 accommodation costs 4 achievement where do uea students want investment? 1 counselling & wellbeing 2 library 3 social learning space uea students & norwich 1 students want an exemplar student city 2 travel & buses are a big issues 3 deeper links between Norwich businesses & the acedemic experience 4 more part time work 5 safety & street harassment 88 03 annual report We are students transforming; an overarching purpose that underscores that we’re principally an educational charity, and that our members have a positive and transformative contribution to make to the university, the community and the world. l Registered thousands of students to vote and take part in the EU debate and referendum l Launched foodbank|su to help both students in hardship and local community and leading community in refugee collection l Bespoke transformation and activity strategies for student nurses, international students and postgrads l Institutional lobbying plan securing commitments on assessment and feedback, sexual harassment, postgraduate employment charter l Leading Norwich’s licensed trade with Good Night Out sexual harassment training for bar and nightclub staff (launching a pilot now across Norwich); tackling social norming with “Never OK” l Social enterprise model for Commercial; Unio Ethical Coffee, international foods, fair trade suppliers, sanitary products at cost and widest range of vegan / gluten free foods on campus. l Green Standard property award, identifying properties with insulation, double glazing and secure bicycle facilities. (67% of 600+ properties now awarded) l E&D analysis on student and permanent staff make-up; new targets and action plans to reflect local/student community. l Lobbied- resultant increase grant by third l £6million building refurb massive increase in student spaces like our Media Centre, Scholars Bar, Nap Nook, GN Toilets and integrated student, staff and officer Nerve centre l Reoriented finances to become a Living Wage foundation and WageMark employer, driving up wages across city, doubling student staff to 400 9 ANNUAL REPORT We’ve been through an incredible, exciting and rapid transformation to an organisation that is obsessed with its members- over 7500 of whom we’ve directly involved in feedback and debate this year l A dedicated research & policy unit ran over 40 focus groups on everything from assessment and feedback to part time work l We ran a giant annual survey and weekly mini surveys, and developed a segmentation strategy that gets beyond the cliches l All of our staff are required to have “Quality Conversations” with a set number of students every week about an issue l We gather, analyse, and synthesize online and social media feedback monthly and require action in response l We collate point of service feedback across our service offers l We ran an exercise in understanding collating and responding to every pledge in election manifestos- winners and losers l We successfully trialled Union Cloud’s democracy module and gathered a ton of ideas for internal and wider UEA use l We set departmental standards for student involvement and feedback across the organisation l We ran a major “Change One Thing” week aimed at gathering good ideas- 2000 in total! l Attendance at our formal policy making body hit a record, all meetings over 120 reps, critical for resolving competing needs/interests l We created assemblies and caucuses to directly involve liberation groups in decision making l We took over the university’s Graduate Students’ Association and launched our own postgraduate involvement and representation strategy l We provided all the staff for the University’s own strategic consultation exercise, UEA 2030 “I volunteer for the Advice Centre and it has been a great experience! It has allowed me to get involved in uea|su, whilst also giving me valuable experience which I can put on my CV after I graduate. Being a part of the SU also allows you to have a say in how things are run and has been a great opportunity to meet like-minded people. Volunteering in the SU has also given me valuable experience which is applicable to a work place environment, as well as providing training which I can take forward with me after university. It has really enhanced my time at UEA and I feel all the better for it. India PPL, class of 2017 “ 1010 we’re an award winning students’ union l NUS Awards: Equality and Diversity Award- WINNER (uea|su Transforming Equality Project) l Ents Forum Awards 2016: Best Regular Club Night- WINNER (uea|su Damn Good) l Live UK Music Business Awards: Best Campus Venue Teamwork - WINNER l NUS Quality Students’ Unions: Representation and Campaigning- EXCELLENT l NUS Quality Students’ Unions: Participation and Student Opportunities- EXCELLENT l NUS Quality Students’ Unions: Democracy- EXCELLENT l NUS Quality Students’ Unions: Strategic Planning, Governance and Communication- EXCELLENT l NUS Awards: Social Enterprise Award- RUNNER UP (uea|su Unio Coffee) l UKCISA: Internationalised Students’ Union of the Year- RUNNER UP l National Societies Awards: Academic Society of the Year- WINNER l NUS International Students’ Officer of the Year- WINNER l NUS Women’s Campaign of the Year- WINNER (Never OK) l NUS Black Students’ SU Of the Year- WINNER l Student Publication Association - WINNER Best Publication & 3 times highly commended, (Concrete) l National Student Television Association - 1 x WINNER, 1 x highly commended (UEA:TV) l I love student radio awards - most improved station, highly commended (Livewire) l National Societies Awards - Best Academic Society (Undergraduate Surgical Society) 11 ANNUAL REPORT My involvement with my union has been the story of my time at UEA. uea|su has made my time at university, and looking back now, I can see the impact getting involved in the union has had on the quiet, nervous nineteen year old that sat silently terrified in my parents’ car outside the Village. From the very first day of my course, the union has been an integral part of my university experience - I signed up as a course rep following a union induction talk from a full time officer. Pretty soon after that I was signing up to do a demo show for Livewire1350, the student radio station. One show a week and involvement in production and music teams led to helping at live events, helping at Derby Day and a 48 hour live broadcast from the library for Jailbreak. Through my involvement with student radio, my confidence grew, and I became more comfortable speaking publicly - I’ve since given speeches at open days and other events. At the end of my first year I was elected as Head of Daytime for Livewire, and in my second year I became involved in Concrete, the student newspaper, later joining the editorial team as online co-editor and chief copy editor. “ “ Tom CHE, class of 2017 1212 04 our strategy 4.1 opportunities: beyond your degree We run the best range of student opportunities in the UK, no argument. We provide opportunities to learn skills, make friends and become more employable. And we provide student employment that’s fun, well paid and transformative. the context: Some of our students are able to take advantage of the opportunities we offer but many are time poor or are on programmes that prevent participation. UEA’s Graduate Employment statistics are poor for its peer group and students consistently feed back that they are worried about work, both while they are on their course and after graduation. UEA runs a high number of “non commercial” student events but support for students is patchy and we could be doing more. our ambitions: This is where we want to be by 2019 l We want every student in the University to take part in extra curricular opportunities, ensuring activities are student led and high quality. l We will support all student volunteers and staff to use their experience taking part in student opportunities to benefit them in later life. l We will be an exemplar in relation to activities safety and risk assessment and our facilities are geared around the needs of our active members. l We will support the full breadth of student diversity to take part in the most diverse set of activities possible, reducing barriers to involvement and setting and meeting targets related to diversity. the year ahead: This is what we’ll do to get there in 2016-17: l We’ll expand our support for societies, student media and student enterprise, increasing the number of societies and opportunities further and setting and hitting diversity targets to ensure the fullest range of students are taking part. l We’ll build on research findings and work with partners in the university and city to launch a new Student Work strategy, improving the range, quality and pay of part time work opportunities taken up by students as well as offering Personal Development plans and management pathways for our own student staff. 13 OUR STRATEGY l We’ll agree a new strategy for student sport with the university- developing every club, increasing grant and capital funding, transforming involvement in decision making by students, securing better access to facilities and ensuring suitable provision for postgraduates and nursing students. l We’ll launch a student Skills Training programme directly related to our opportunities offer and partner with the University careers function and successful alumni to ensure that learning and development gained through our opportunities contributes directly to career development. l We’ll launch a new Student Events Support service, making it easier than ever for students and student groups to put on events on campus and in the city ...and then we’ll go further: l We’ll take the lead at UEA on community action and volunteering, seeking to improve the positive impact students have on the local community, increasing the volume of student fundraising activity and working on a community organising strategy to tackle community wide issues. l We’ll launch a formal scheme enabling enterprising students to tap into our expertise and capital to build businesses alongside the union that work for students. l We will review and renew our dedicated strategies for providing student opportunities for postgraduate students, nursing and midwifery students and international students, and identify whether additional strategies should be created. the impact: l 70% of students will be registered as having taken part in a uea|su opportunity. l 85% of those students will agree that taking part has helped them learn, develop and grow. l UEA’s DLHE statistics will have improved with its graduate prospects in the top 20 of UK Universities. “The union has definitely been central to my great experience at UEA. I started working at union house reception in October 2013 in the second year of my undergrad, and since then I have been given so many opportunities to develop and progress. I have been given extra responsibilities in the opportunities department and now I get to help students make the most out of their clubs and societies, which has been really fulfilling as well as really good work experience for the future! Through work and the feminist society I have met some great people who have become my best friends, and I still get the chance to meet new people everyday. “ Goodge PPL, postgraduate class of 2017 1414 4.2 enterprise: you own this We run student bars, cafes and lounges- where everybody knows your name. We operate housing for students- the most student focussed in Norwich. And we run a student run shop- things you want, prices you need. We put on safe, great value nights out with friends for life. We run the best, most diverse SU live music programme in the UK. And we help students run events where you and your mates shine. the context: Thousands of students love uea|su and the LCR, but our programme is not seen as diverse and many students go elsewhere. Some students are under real financial pressure, they’re demanding faster change to our services and ranges than ever delivered before, and we know that this generation of 18-25 year olds demand high standards in ethical purchasing and processes. our ambitions: This is where we want to be by 2019: l We will be run efficiently, to a high standard, and generate a healthy surplus that can be ploughed back into the union (making the link between surplus and service delivery for members much clearer) l We will employ a high number of student staff who are paid well and gain valuable experience at all levels of our business l We will be an exemplar in relation to safety, security, responsible retailing and ethical practices and purchasing l In our programming and product ranges we will seek to meet the widest possible range of students’ needs, we will focus on minorities as well as majorities, and we will provide a platform for student talent to shine the year ahead: This is what we’ll do to get there in 2016-17: l We’ll complete pricing and range reviews, focus on margins, ensure our wage ratios and GP see us operating as efficiently as possible, double our income from marketing and advertising, and deliver £1.m contribution to the union’s finances to spend on student advocacy and opportunities. l We’ll develop a low cost offer across our outlets (and encourage UEA to do the same), ensuring students can access the essentials of student life at a price they can afford. l We’ll work with student managers, student reps and customers to develop and launch service promises in all our outlets, getting queue times down and satisfaction up across uea|su by publishing feedback and stats- and we’ll review and improve our safety and security operation. l We’ll open new Grab & Go retail outlets in key hotspots on campus, further expand our catering offer, support students to launch a catering offer for club and gig goers and further expand our ethical, vegan and gluten free ranges. l Starting with Welcome Week, we’ll review our entertainments programme working with students on and off campus to offer a wider range of types of events targeted to the full diversity of our membership, both with and without alcohol- as well as investing in and relaunching the Waterfront as the essential alternative Venue in Norwich. 15 OUR STRATEGY ...and then we’ll go further: l We’ll review our Student Managers and Development Boards initiatives, ensuring students have a say at all levels of our business. l We’ll develop a new relationship with UEA Catering that works to reduce its losses, improve the range and lower the price of food on campus. l We’ll drive wider implementation of our social enterprise model, developing innovative work on safety, security, responsible retailing and ethical practices and purchasing that has an impact on UEASU and the wider community l We’ll refurbish our on campus facilities to ensure they are fit for purpose and offer multi functional, student focussed spaces that students want to use day and night the impact: l The proportion of students who agree that the Union offers “good value for money across its range of services” will have increased each year. l 80% of students will agree that the union “provides an exciting Events and Entertainment programme”. l We’ll consistently meet or exceed financial targets for the social enterprises for every year of the life of the plan. “I started working for the Union of UEA students at the end of my first year of economics to earn a bit of extra money to help me through University. I never expected to learn the variety of skills or meet such a great group of work friends. Having a job at the Union really helped me in my wider university life, teaching me how to manage my time properly and balance all the work and activities I wanted to be involved with. I become more confident at talking to new people from working behind the bar which really helped me get on top of my nerves when doing presentations during my course. As I gained experience working for the union I really appreciated the supportive progression system were I had the opportunity to learn new skills and take on additional responsibilities under great mentoring from my supervisors. Working for the union introduced me to a great new group of people, it was really nice meeting people outside of my flat and course. I have thoroughly enjoyed my time working for the Union and will take the skills and friendships forward through the rest of my life. “ George MED, postgraduate class of 2016 1616 4.3 advocacy: we’ve got your back We represent and campaign to give students power over their education. We help students to help other students. And we sort (and prevent) students’ problems with help, advice and support. the context: The past year has been one fraught with controversy on campus, with a sense (however justified) that we ban too often and consult too little. We’ve piloted deeper research into our students this year and that’s helping us (and the university) adapt services and plans to meet the needs of our members. We need to work with the University to ensure UEA ups its game on student representation, and research suggests that students increasingly view social action as a core part of their student experience expectation. our ambitions: This is where we want to be by 2019: l We will provide unrivalled support, training and development for student representatives and activists to change their course, their community and their world l We will use evidence and research from the whole student body to drive positive change for students l In the University, students will work with academics and administrators to develop proposals and solve problems l We will provide an independent, flexible student advice and advocacy service that leads to policy change the year ahead: This is what we’ll do to get there in 2016-17: l In conjunction with UEA, we’ll develop a segmented research plan that generates rich insight into the lives and experiences of UEA’s students, operate a student opinion panel to gather regular feedback on the issues that matter, and recruit and train a student research team- ensuring we directly contact every UEA student at least once next year. l We’ll run a series of projects focussed on improving support for student representation & feedback and improving the dissemination of its impacts, identifying top student issues for action at school, faculty and institutional level; ramping up student involvement in course review; and improving student involvement in disciplinary procedures. l We’ll launch a comprehensive programme of support for student advocates, activists and campaigners, providing unrivalled tools for students to go out and change their world l We’ll review our structures to ensure we’re campaigning on the issues that matter to students, increasing the use of consultation, polling and online/offline debate especially over controversial issues. l We’ll launch service promises in our Advice and Housing functions, a student led new student buddy scheme to reduce drop out, systematically convert our casework into policy work that prevents students, and develop a new partnership with the University’s student support service (formerly DOS), working together to “ 17 OUR STRATEGY prevent student problems, use resource efficiently and enhance student input into our services. ...and then we’ll go further: l We investigate representative structures in halls and community housing to coordinate welfare projects and campaigns. l We’ll try out new ways to develop policy and carry out research, involving students from across the University and demography in formative discussions about their lives, their interests and the student experience. l We’ll publish an annual “Student Experience” study that brings together key insights and statistics for University decision makers on the student body, its needs and views. the impact: l 85% of our members will agree that the union “is an effective representative body” l 75% of students will agree that the Union is “campaigning on the issues that matter to me” l 80% students will know about the Union and University’s support services and how to “Few international students can claim that the highlight of their year abroad was their job. At the end of my first semester at UEA, I struggled from the same fate that many international students experience. Even though I had a few friends, I felt no sense of community. I didn’t have a space where I felt accepted and connected to the larger university. That changed for me after taking on the role of International Student Support in the Opportunities Depart- ment at the SU. Through this position, I met incredible students in the international community that had similar passions and ambitions to improve the experience for international students. My work felt meaning- ful and valued, a rare combination, and I was thrilled to assist students in creating successful events. Whether it was a BBQ by the lake, an in- ternational party in the Scholars Bar, or Go Global, I was excited to create spaces where international students felt included and appreciated. In addition to the incredible students, I also was surrounded by some of the kindest, most spirited and driven student-staff and full-time staff members. I never resented going to work because the people in the office were friends who I would want to spend time with in my free time. On top of this personal fulfillment, this job position also encouraged me to continue pursing a career in student affairs. I will forever be grateful to the union for enriching my study abroad experience. Breanne AMA, Year Abroad 2015-16 “ 1818 access them 4.4 the students’ union uea|su now has good processes, a strong team and is about to agree a new financial model. However we’re still heavily leveraged on our trading activity, our corporate governance is clunky and complex, and our staff are telling us that their wellbeing and training and development needs are not being fully met. We also need to ensure that we’re keeping up with the latest developments in IT to ensure we are being as efficient and engaging as possible. our ambitions: This is where we want to be by 2019 l We will operate outstanding student led governance, with students making key decisions at all levels underpinned by well-developed and high quality staff support. l We will have high quality management, communications and internal processes that support our work. l We will have a strong partnership with University and others working together on infrastructure and culture. l We will have great stats- consistently high levels of Student Satisfaction and an outstanding grade in the Students’ Union Quality Mark. The year ahead This is what we’ll do to get there in 2016-17 l We’ll develop and agree a Union wide staff wellbeing plan, appointing a Chief Wellbeing Officer to drive work on reducing stress and improving happiness and improving social opportunities for staff. l We’ll complete work on financial processes and management and agree and implement a new financial model with the University that resolves our medium term funding gap and delivers sustained, planned investment in our facilities and services. l We’ll complete additional building work to improve the accessibility of Union House, refurbish key areas to ensure the building always looks “Brand New” and embed work on NUS’ Green Impact scheme on waste, travel, procurement, biodiversity, and energy use. l We’ll invest in training and development for our career staff, with all receiving quarterly performance reviews, enrolling in Personal Development Plans and an expectation around networking with other unions and organisations. l We’ll implement a new digital focussed student communication strategy, implement a new mobile focussed web and ticketing provider and develop an IT Innovation group and IT champions scheme, ensuring we are taking advantage of the latest solutions to reduce costs, improve productivity and drive efficiency for our people and members. ...and then we’ll go further: l We’ll carry out a comprehensive corporate Governance review that seeks to emphasize our role as a co-operative, mutual democracy. l We’ll review progress against Part Two of the SU quality model and improve 19 our Governance, Communications, Relationships, Engagement, Leadership and Management in the process. l We’ll take a lead role in driving partnerships between unions, working with (but not depending solely on) NUS to share expertise, resources and ideas with other SUs. the impact: l We will have achieved a placing in the top 10% of UK students’ unions as measured by the National Student Survey. l We will retain an 80% staff engagement score in annual research. l We will have secured and retained an “excellent” grade in the Quality Students’ Unions scheme and we’ll be a “Gold” Green Impact and Best Bar None Union. underpinning plans that enable uea|su to transform: As well as this strategy, there’s a bunch of underpinning plans that our Trustee Board review at each meeting that help us to transform. They look specifically at our Corporate Governance, IT & Web, Communications & Relationships, Finance, People, Building & Facilities and Equality & Diversity. We will rationalise and simplify these as well as improving student and staff involvement in their design and delivery. We’ll also introduce a “bureaucracy blast” every quarter to reduce hassle when tryng to make things happen. More detail is available online at uea.su OUR STRATEGY “ “ I really struggled settling into uni in first year - I wasn’t particularly social, I missed home and didn’t really do anything outside of my course. I nearly didn’t come back after Christmas, but when I did I joined UEA:TV at societies fair and it changed my university experience completely. Through the society I made friends for life with the best group I could have hoped for. I was able to go from being a member to being on committee, and helping the society to win Society of the Year in 2015. Getting involved with the union through a society also opened me up to the rest of the union - I took on the role of Union Representative and represented my society’s views at council for nearly three years, I ran in the officer elections and it’s supported me into postgraduate study and finding real work. Rob AMA, postgraduate class of 2017 2020 4.5 the uea student experience As well as having a plan for our own organisation, we have a plan for improving the student experience. Every year we pass new policies and elect new student officers that will run individual projects and campaigns on the student experience- but these represent our longer, strategic priorities for improving the student experience at UEA. the context: The university’s vision says that students will have “heightened student expectations - as students are increasingly likely to demand the best choice, value and highest quality. They will review and share accordingly”. They’re right. UEA has some student experiences issues it needs to fix, needs to be ready to tackle the looming cost of living crisis that will bite during the life of this plan, and needs a plan to retain and improve its league table positions. The University will also have to implement the new Teaching Excellence Framework in coming years and students will need a counterbalance to the unhelpful consumer ideology it represents. our ambitions: This is where we want to be by 2019 l Students and academics will co-create to produce the most effective and inspiring education. We’ll be renowned for learning and teaching excellence. l The university will meet, not manage, changing expectations – and it will give today’s students what they need to develop the advanced knowledge, expertise and life skills international employers demand. l The university will offer innovative and outstanding student support that understands deeply the student learning experience of today’s students. the year ahead: This is what we’ll do to get there in 2016-17 l We’ll deliver two major student experience projects- a review of the placement experience for students across UEA to improve experience and support, and a major piece of work on the cost of living for UEA students, researching income and expenditure and campaigning to reduce costs on everything from lab coats to printing to accommodation. l We’ll work in partnership with the University on space, ensuring student focussed outcomes in the refurbishment of the campus and working together to create temporary social learning space as the campus expands in coming years. l We’ll bring together work on academic values and student led teaching awards to launch a major piece of work on students as academic partners, working with NUS and other unions to forge a meaningful counter-narrative to the reductive consumer model of the TEF, ensuring an academic society in every school and enhancing the student learning experience with a focus on driving innovation, use of technology and added academic value. l We’ll work with the University to launch a major new mental health and anxiety strategy on campus and work with the Vice Chancellor to become an exemplar implementation campus once recommendations from the UUK taskforce on sexual harassment and 21 violence are launched, taking “Never OK” and “Good Night Out” into the city. l We’ll be at the forefront of a new City wide student housing strategy, seeing off damaging HMO regulation, driving up standards and ethics, and driving down costs for students ...and then we’ll go further: l We’ll develop a new strategic partnership with NUA, NCC and UEA on the Norwich student experience, ensuring that the City develops to further enhance being a student at UEA l We’ll secure a strategic review of the “non academic” student experience on campus, improving proactive/preventative work, looking in detail at respective roles and examining new methods of delivery like peer support. l We’ll pressure the University to set out plans on some of its ‘wicked’ problems- like assessment and feedback quality, organisation and management of courses via hubs (especially in HSC) and careers support, and we’ll work with the University to address student participation and success gaps within schools and programmes. l We’ll investigate “onboarding” and transition programmes for new students that tackle academic skills and culture gaps faced by new students- especially those from outside of the UK. l By July 2020, the University will be in the Top 10 in the NSS for organisation and management, assessment and feedback and academic support. l 70% of students will report that uea|su has had a positive impact on the student experience delivered by UEA. l UEA will retain its top 5 status for Student Experience in all the major tables. 4.6 transforming equality OUR STRATEGY “Since working with uea|su I have become more confident and flexible within my work and academic life which has created more opportunities for me whilst also giving me valuable experience. I also feel like I contribute more to UEA and its SU and feel part of a strong team that are working towards helping students as much as possible throughout their university life. It’s great to see a union that shows how much they care for students, after seeing the work that uea|su have done for UEA and its students it’s made me feel proud to a part of it. “ Joe AMA, class of 2018 2222 We believe that the diversity of our students strengthens our community. This is why we have put equality at the heart of everything that we do. We understand that getting equality right has the power to transform the lives of students both whilst at UEA and beyond. By doing so, we enable students to play an active role in shaping their course, their community, and their world. Equality means treating everyone with fairness, respect and recognising the needs of students as individuals. We want to bring every student onto a level playing field, by addressing existing disadvantages that affect how students participate in society. We want to transform equality. This year our work on Transforming Equality became award winning. Next year we’ll work with students to take it to new heights. the years ahead: This is what we’re doing to get there over three years: l We will implement dedicated support to all of our caucuses and assembly groups, growing their active membership and impact through projects and campaigns. l We will de-clutter our written materials; providing our leaflets, web, and downloadable materials in a multiple accessible formats. We will ensure that students can access advice and request appointments outside of traditional office hours. And we’ll recruit student volunteers with multiple languages based on the diversity of UEA students. l We will create a full review of the make-up of Union Council and the participation in democratic structures. We will deliver equality training to all student representatives. And we will promote union elections throughout liberation caucuses using past examples of leaders. l We’ll diversify our entertainments programme to meet the needs of the widest possible range of students. l Continue to improve our recruitment practices for student staff to ensure all students know about and are confident in applying for work with us. l We will implement a graduate and international student strategy, promote sports for students with disabilities and encourage clubs to offer accessible activities and increase the level of women in leadership through training and development events and body empowerment campaigns. l We will install hearing loops at our student reception points through a fully accessible gateway area, create a handbook in different languages, offer key information online, and allow the website to be translated and we will invest in developing our website and communication plan through using Abilitynet and iComply. l We will incorporate ‘Never OK’ training into staff inductions including Good Night Out, improve our recruitment drives for new staff targeting diverse students and ensure a more front line and transparent outlet led support for celebrations such as LGBT+ History Month, Black History Month, and transgender awareness. l We will expand our international food range, improve mobility access for customers by ensuring aisle are spaced adequately, and offer shopping assistance where needed. 23 OUR STRATEGY “I am now finishing my degree at UEA and can honestly say some of my best experiences throughout the last three years have been because of the SU. I have made friends through my role working in Unio, the bar and the Marketing and Business Development department, but also enjoyed the different events put on throughout each year. I have been to various gigs, way too many LCR nights and would honestly recommend the UEA Ski trip to anyone! The SU is always looking to organise and improve events and support both sports clubs and societies to help them organise events too. As a student member of staff I have been able to adjust my work hours according to deadlines, which has been really useful. I have been given many valuable opportunities and worked with people with a vast array of experiences (both from UEA and external clients). As a result I have gained many skills that have improved my CV and can be transferred into any future job, whilst making sure I have enough time for my degree and personal commitments. I have made many friendships, which I know will last way beyond graduation. “ Amy EDU, class of 2016 “I’ve been at UEA for four years now and I’ve spent much of that doing everything but my degree! Our SU has provided sports clubs for me to socialise, get fitter and enjoy my time at university more. I’ve worked at the SU since my second year here, beginning in the bar and Unio and now in the Marketing and Business Development department and whilst giving me a solid income to keep me going during my time here, our SU has also helped me develop professional skills, enhanced my CV and made me more employable. More importantly, it has been a fun and exciting place to work and I’ve made many friends whom I hope I will stay in touch with for years to come. “ Tom CHE, class of 2017 2424 uea students’ union If you need this booklet in a different format please contact firstname.lastname@example.org ng to get there over three years: l We will implement dedicated support to all of our caucuses and assembly groups, growing their active membership and impact through projects and campaigns. l We will de-clutter our written materials; providing our leaflets, web, and downloadable materials in a multiple accessible formats. We will ensure that students can access advice and request appointments outside of traditional office hours. And we’ll recruit student volunteers with multiple languages based on the diversity of UEA students. l We will create a full review of the make-up of Union Council and the participation in democratic structures. We will deliver equality training to all student representatives. And we will promote union elections throughout liberation caucuses using past examples of leaders. l We’ll diversify our entertainments programme to meet the needs of the widest possible range of students. l Continue to improve our recruitment practices for student staff to ensure all students know about and are confident in applying for work with us. l We will implement a graduate and international student strategy, promote sports for students with disabilities and encourage clubs to offer accessible activities and increase the level of women in leadership through training and development events and body empowerment campaigns. l We will install hearing loops at our student reception points through a fully accessible gateway area, create a handbook in different languages, offer key information online, and allow the website to be translated and we will invest in developing our website and communication plan through using Abilitynet and iComply. l We will incorporate ‘Never OK’ training into staff inductions including Good Night Out, imp