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Embed code for: Janice.Oneil_Resume (1)
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Over 10 years of recognized excellent customer service, thoughtful problem solving, tactful sales and conflict resolution. Outgoing and compassionate professional with a deep commitment to customer satisfaction with a special focus on travel.
Inside sales skills
Strong in-person and over phone communication skills
Advanced conflict resolution
Able to work independently or in a team
Broad airline travel knowledge
MS Word and Outlook
Specialized Travel software (Aacorn)
Reservations Representative: American Airlines (Tucson, Arizona) August 2005 – Present
Received numerous documented compliments from satisfied customers as well as the highest form of recognition, Above & Beyond.
Tirelessly worked to problem solve in stressful situations providing a high-volume of customers with quick resolutions to their travel related needs
Applied thoughtful sales techniques assisting customers in understanding company offerings
Tactfully interacted with frustrated and angry clients to resolve their travel problems
Used both simple and complex computer systems to assist customers with reservations, ticketing, exchanges, refunds and voids
Excelled in both a managed and an unsupervised environment
Assisted travelers with planning complex itineraries while maintain a caring and upbeat attitude
Business Manager & Co-Owner: O’Neill Design (Tucson, Arizona) 2001 -2005
Managed all administrative tasks to support turnkey planning, design, permitting, and construction of residential remodeling projects for home-based business
Expertly managed the needs of external customers