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3388 Old Fluvanna Rd,
Jamestown, NY 14701
October 18, 2016
3773 Cherry Creek N. Drive
Denver, CO 80209
Attn: Michael Baens
Subject: Health Net
Dear Michael Baens:
Today I talked to one of your agents about a problem that I had with a billing that I received erroneously from a local hospital, after receiving authorization from Health Net Choice program.
Michelle B. from your agency, took charge of the situation and handled it in a most professional manner. She went at the problem with a positive attitude. Even through hang-ups, answering machines, wrong numbers, wrong departments and actually- “people who didn’t care”, she was able to handle the matter in a way that I personally think was far more than she had to.
I am “more that impressed”. If the VA had more people doing their job like she did, the VA would “shine” in the eyes of the public.
Not to belabor this incident, I just want you to know who is working for you and the job she has done. “Kudos” to Michelle.
Thank you for listening to me. (Hard copy to follow)