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JOSEPH H MAZYCK JR
4727 LINFIELD LANE, N. CHARLESTON, SC 29418
Customer Care Representative/Technical Support Coordinator with experience working in a high pace environment diagnosing and resolving technical/customer inquiries. CompTIA A+ Certified. Strong working knowledge of Telecommunications Products and Services. Able to demonstrate an understanding of problems and find positive solutions through use of troubleshooting, problem solving, teaming, and communication skills. Dedicated to providing exceptional customer service.
2014- Present Field Service Technician I, Robert Half / CompuCom Charleston, SC
Provide break/ fix and technical support for T-Mobile call center employees.
Deploy, image, maintain, troubleshoot, and clean PC’s, laptops, monitors, printers, and other related hardware and computer peripherals.
Document, maintain, upgrades or replace hardware and software systems.
Supports and preserve user account information including rights, security and systems groups using Microsoft Active Directory
Create repair and replaces parts orders as needed.
Update documentation on IT Tickets as the issues are resolved using Clear Vision ticketing system to assure service level agreements are meet.
2014 – 2014 FrontDesk CSR - Radisson Charleston Airport Hotel North Charleston, SC
Greeted, registered, and assigned rooms to guests of hotel.
Made and confirmed reservations.
Transmitted and received messages, using telephone and telephone switchboard
Answered inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
Posted change for guest reservations, food, liquor, and telephone charges to ledger manually or with premise management system computer.
Kept records of room availability and guests' accounts, manually and using computer. Drove Shuttle Van to and from Charleston International Airport as well as Cruise Port
2006 - 2013 Technician Coordinator I - Verizon Wireless. North Charleston, SC
Diagnose, resolve, and explain voice and data products for valued customers in a fast-pace call center environment.
Maintain knowledge of all core wireless devices, repair procedures, and current software revisions.
Perform Customer Service duties consisting of billing analysis, assumption of liability, workflow credit assessment, price plan, device upgrades and feature changes
Generate revenue by adding new lines of service, data features, and selling accessories.
2003 - 2005 Broadband Installer - Knology Cable. North Charleston, SC
Duties include installation, preventative maintenance, testing, repairing of broadband solutions for residential and commercial business customer services from the tap to the connection of the single, multi-family, multi-dwellings, and/or commercial building including all necessary wiring both interior and exterior associated equipment in the forward and return signal path of the customer premise network (CPN).
Provide hands-on and oversight training of installed communications equipment and peripheral hardware such as digital convertors, wireless broadband devices, and telephone equipment.
Repair customer equipment by replacing defective equipment through standard troubleshooting procedures and practices
Disconnected services, collected equipment and payments for delinquent accounts
2003 - 2004 Sales Manager - S & K Menswear. North Charleston, SC
Assisted store manager with day to day operations to include reports, cash management, sales, inventory management, store presentation, and merchandising
Facilitated the constructive training, coaching, and counseling of retail sales team using company policies, and procedures to encourage proficiency and professional development
2001 - 2002 Assistant Store Manager - Airgate PCS Cellular. Summerville, SC
Performed daily managerial duties and participated in staff supervision, coaching, and scheduling; processing sales orders and bill payments, activating new accounts, cash management, and bank deposits of cellular retail business.
Addressed and resolved technical support related issues by testing, making basic repairs, and upgrading software for internal/external customers to enhance user friendly applications
1999 - 2001 Broadband Installer - Comcast. North Charleston, SC
Responsible for the installation, disconnects, and technical trouble shooting of bundled telecommunications services.
Provided technical support to address and resolve customer complaints or equipment failure to enhance subscriber’s experience
1997 – 1999 Broadband Installer - Cablevision Cable. Yonkers, New York
Provided technical support to address and resolve customer complaints or equipment failure to enhance subscriber’s experience.
CompTIA A+ Certification ce August 2013
Fayetteville Technical Community College
Information Technology / A+ Certification Preparation
Strayer University North Charleston, SC
Information Technology Associate of Science
Trident Technical College North Charleston, SC
Continuing Education and Economic Development) A+ Technical Support Technician, Network +
national Airport as well as Cruise Port
Repair customer equipment by replacing defective equipm