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Embed code for: END OF YEAR STENCIL
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People Performance Self Assessment form
Examples for performance review
Include examples of performance against the ‘what’ - delivery of outcomes, and the ‘how’ - demonstrating behaviours, competencies and values.
What Went Well
I have done really well on managing contact time and log all contact with claimants by recording digital/telephone & immediate interventions to show accurate time spent interviewing my claimants.
I have had some good work experience starts this month, particularly sending a quality candidate to the Work Experience Action Day & he has now started a work placement within our organisation.
I have adapted different coaching techniques in my role. I have started taking new claims to JSA and therefore adding new claimants to my caseload. I volunteered for trainer to sit with me and observe whilst taking a new claim to gather views, identify any errors so I can build on my capability. I received good feedback on my interview style and how I thoroughly explained processes to my claimant.
I take a stricter approach when working with my post work programme claimants, having now increased their interventions to weekly and daily to gain more interaction and support. I used this time effectively by daily WAD observations, ensuring day one conditionality was been met, identifying any further barriers, assisting them making online applications for the ones requiring further support and setting tasks to those that were closer to labour market. This contributed to my off flow, one of my post work programme claimants successfully started work. I promote digital services and online jobsearch daily to all my claimants and regularly send job posts via Universal Jobmatch to my self sufficient claimants consistently. I demonstrate how to use UJ and Indeed during WAD appointments I book and highlight advantages of online jobsearch.
For some of my claimants I adapt a more relaxed approach when identifying multiple barriers with health problems and I agree with them small steps to help them move closer to the labour market. I attended a training workshop on dealing with claimants with health conditions and learnt about Access to Work funding. This really improved my knowledge and enabled me to offer a more positive and tailored service to my claimants. I put this into practice when discussing the Access to work scheme with lady who has Raynards Disease and back problems explaining how employers can offer adaptations to assist and support these barriers. I referred a claimant to Doncaster Alcohol Services and he is now seeing them weekly & slowly improving. Another I referred to Shaw Trust as he had Learning Difficulties and they could fully support his needs. He went onto to complete a voluntary work placement. I worked with him daily and pro-actively booked more time for his interviews to support him offering a personalised service. He gained part-time employment.
I have also shared my knowledge with a new colleague on the team, allowing her to sit I during my work search reviews to develop her understanding of the role.
What could have gone better or requires improvement
Development undertaken and any new requirements. ‘New requirements’ may include development to help you achieve future career goals such as your next job posting or promotion.