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Harold M. Himes
6616 Oak Lakes Lane, Citrus Heights, CA 95621 | (916) 812-3297 | email@example.com
To provide my employer a dedicated, conscientious, hard-working, and enthusiastic team player that will be an asset to the company I work for.
High school diploma – June 7, 1975 - Rio americano
Major: Man & Society
Minor: Political Science
Related coursework: Economics
Skills & Abilities
Passed the Staff Service Analyst (General) Transfer Exam on February 3, 2010.
Received numerous kudos from the callers that called the call center & from management.
Received the Executive Customer Service Award prize of a $50 gift card for December 2005.
Certificate of Appreciation for outstanding customer service between May15-19, 2006 for the “Mystery Call” winner for professionalism and valued contribution to the Department of Consumer Affairs.
Employee Recognition Letter from a consumer on behalf of the Department of Housing & Community Development, Mobile Home Ombudsman unit on April 8, 2001 for a positive demeanor, attitude and dedication in assisting a tenant with numerous mobile home park issues.
Commendation from the Chief of the Medi-Cal Operations Division on January 31, 1995, for being consistently courteous, helpful and always doing an outstanding job and representing the division and the Department of Health Services so well and my commitment to excellence.
PROGRAM TECH II | DEPT. OF CONSUMER AFFAIRS | 11/1/2005 – 4/29/2016
Answered busy phones on numerous consumer subjects and assisting them with complaints on behalf of our many boards and bureaus of the department. Utilized the department database to research status of licensees along with payment information and then referring them or transferring to the appropriated board or bureau. Referred non-jurisdictional calls to the right department or company, researching the information through the internet. Consistently courteous, kind and helpful to the consumers that called the call center and was an asset to the department.
program tech ii | housing & community development | 8/1998 – 10/2003
Answered busy phones for the Mobilehome Ombudsman Unit. Handled complaints against licensed manufacturers, dealers, and salespeople. Sent out complaint forms or referred to staff. Sent out on legal paper for licensees to responded to allegations pertaining to fraud or not honoring the contract to the satisfaction of the consumer. Created files and referred mobilehome park residents to appropriate field offices and/or inspectors for health & safety issues in the mobilehome park and repairs to the mobilehome that didn’t meet code or no permits were authorized to do the work. Mediated non-jurisdictional complaints between the tenants & the landlords as it pertains to the mobilehome residency laws. Referred consumers to protective agencies such as the Golden State Mobilehome Owners League, and also there local building department and legal agencies. Represented the department and the consumers for the state of CA in an exemplary and professional manner.
OFFICE ASSISTANT II (T)/DEPT. OF HEALTH SRVCS./SAC. MEDI-CAL FIELD OFFICE/10/97-5/98
Answered busy phones from Medi-Cal patients and providers and made appropriate referrals to staff. Responsible for sending out mail, ordering supplies, light typing and greeted and assisted guest at the front counter. Was courteous, friendly, and a hard worker and team player for the callers and the medi-cal field office staff.
WORD PROCESSING TECH – RANGE B/DEPT. OF HEALTH SRVCS./MEDI-CAL OPS DIV./6/93-10/96
Utilized various software to process medical appeals, bill analysis, controlled correspondence from the directors’ office, memos, reports and other difficult assignments. Ordered supplies, routed mail and handled busy multiple phone lines. Concurrently acted as a receptionist greeting visitors and directing to appropriate staff or office. Coordinated voluminous mail outs of various medi-cal correspondence and equipment to all the medi-cal field offices throughout the state. Maintained office equipment such as fax machines and copiers. Assisted staff with minor copier malfunctions before reporting needed repairs. Received the Toney Award that managers usually get for my outstanding commitment to excellence and representing the department in a professional manner.
OFFICE ASSISTANT II (T) – DEPT. OF HEALTH SRVCS./MATERNAL & CHILD HEALTH/4/92-6/93
Utilized various software to type difficult reports, memos, charts, tables, forms, directors’ controlled correspondence, etc. Coordinated travel arrangements for staff and screened travel expense claims for accuracy before making copies to staff and then forwarding to the department accounting office. Responsible for screening mail to staff and answered multiple phone lines. Assisted with extensive mailouts to providers and assisted staff with computer hardware or software problems and reported machine malfunctions. Was an asset to at least 6 to 8 staff members and represented the Perinatal Care Section of the Maternal & Child Health Branch in a professional and dependable manner.
MEDICAL ADMINISTRATIVE SPECIALIST-UNITED STATES AIR FORCE/10/7/1975 – 3/19-1979
Worked in an Air Force hospital records section maintaining active duty and dependent medical records. Transferred to a physical exams unit typing various physicals and maintaining files according to Air Force retention protocol. In the Philippines, worked in an air-evac section attached to the hospital at Clark Air Base. Responsible for coordinating patient arrival and departure information to personnel within the various sections of the hospital. Compiled comprehensive weekly and monthly records of all active duty and dependent members processed thru the air-evac system. Before flights arrived from other countries, responsible for getting the patient count, status and baggage, preparing a report to the appropriate sections throughout the hospital and disseminating the information.
Page 3urteous, kind and helpful to the consumers that called the call center and was an asset to the department.
Utilized various software to process medical appeals, bill analysis, controlled correspondence from the directors’ office, memos, reports and other difficult assignments. Ordered supplies, routed mail and handled busy multiple phone lines. Concurrently acted as a receptionist greeting visitors and directing to appropriate staff or office. Coordinated voluminous mail outs of various medi-cal correspondence and equipment to all the medi-cal field offices throughout the state. Maintai