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Bolsover Ref: 475348Mr RussellP&O CRUISES LTD - X620Oriana | 22 Oct 2016 | 35 DaysYOUR CRUISE DOCUMENTSwww.bolsovercruiseclub.comLF
Thank you for choosing Bolsover Cruise ClubLaura Anderson - Senior Sales Consultant
It was nice to speak to you recently. My name is Laura and I will be your Bolsover Cruise Club One2One dedicated cruise professional. I joined Bolsover Cruise Club in March 2006 after completing a business degree at Sheffield Hallam University.
Bolsover Cruise Club is a pioneer in offering this personalised One2One service. In this day and age few organisations can deliver a first class personal service, at every interaction. We recognise that our customer service sets us apart from the competition and builds loyalty which is paramount to our business.
My colleagues and I are here to share our extensive knowledge and experience, which is vital to delivering this truly personal service to our customers. As your One2One dedicated cruise professional, I have been trained in all aspects of cruising and will always endeavour to provide an exceptional service, from your first point of enquiry, all the way through to your departure.
In this booklet you will find all the paperwork relevant to your booking along with information to prepare you for your chosen cruise.
Should you have any questions, at any time, please do not hesitate to contact me on 01246 819819.
○ BOLSOVER CRUISE CLUB BOOKING SUMMARY
○ OPERATOR INVOICE & DOCUMENTATION
○ VISA ADVICE
○ VACCINATION ADVICE
○ MANAGE YOUR BOOKING/EXCURSION ONLINE
○ IMPORTANT INFORMATION
○ SHIP INFORMATION
○ BOLSOVER CRUISE CLUB BOOKING SCRIPT
○ BOLSOVER CRUISE CLUB TERMS OF BUSINESS
○ PRE-CRUISE INFORMATION
○ REMITTANCE ADVICE
○ CONTACT US
Date:08 June 2016
MR G F RUSSELL
30 SECOND AVENUE
P&O CRUISES LTD
22 OCTOBER 2016
25 NOVEMBER 2016
YOUR LATEST CHARGES ARE CONFIRMED AS FOLLOWS:
CABIN No: GUAR
CABIN GRADE: PF
OPERATOR REF(S): HV8GGG
MR GRAHAM RUSSELL82OWN POLICY£3,198.00
CABIN TOTAL GUAR
LESS PAYMENTS RECEIVED
LESS DIRECT PAYMENTS TO OPERATOR
BOLSOVER CRUISE CLUB BONUS
NEW CRUISE CLUB MEMBER CASHBACK
PAYMENT DUE TO BOLSOVER CRUISE CLUB NO LATER THAN
IMPORTANT NOTICE - OWN INSURANCE ARRANGEMENTS
Where insurance type is shown as "OWN INSURANCE" it is understood that the passenger has made his/her own arrangements with regard to travel insurance. It is a condition of booking with this cruise operator that your independent travel insurance must offer certain minimum levels of cover, as specified in their booking conditions. It is your responsibility to ensure that the policy meets these criteria and will be valid for the full duration of the proposed travel arrangements.
RESTAURANT SEATINGYOUR DINING HAS BEEN BOOKED ON THE EARLY SAVER OPTION. THIS MEANS THAT YOUR OPERATOR
WILL CONTACT YOU BY LETTER OR EMAIL ONE MONTH PRIOR TO DEPARTURE WHEN YOU WILL BE ASKED
TO REQUEST YOUR DINING PREFERENCE AND THIS WILL BE CONFIRMED ONCE ONBOARD
PLEASE NOTIFY US IMMEDIATELY SHOULD ANY OF THE ABOVE DETAILS BE INCORRECT
PAYMENT TRANSACTION STATEMENT
PLEASE NOTIFY US IMMEDIATELY SHOULD ANY OF THE BELOW DETAILS BE INCORRECT
This document confirms that acting as your agent and in accordance with your instructions, we have processed the payment(s) as detailed below:
DEBIT/CREDIT/CHARGE CARD PAYMENT DIRECT TO OPERATOR
DIRECT PAYMENTS TO CRUISE OPERATOR
WHERE A PAYMENT IS SHOWN AS "DEBIT/CREDIT/CHARGE CARD PAYMENT DIRECT TO OPERATOR" THIS DOCUMENT REPRESENTS CONFIRMATION THAT THE VALUE SHOWN HAS BEEN PROCESSED DIRECTLY BY THE OPERATOR AS DETAILED ABOVE.
ON-BOARD PAYMENT TO OPERATOR
WHERE A PAYMENT IS SHOWN AS "ON-BOARD PAYMENT TO OPERATOR" THIS DOCUMENT REPRESENTS CONFIRMATION THAT OUR RECORDS HAVE BEEN UPDATED TO INCLUDE THE DIRECT PAYMENT MADE AGAINST THIS BOOKING WHILST ON A PREVIOUS CRUISE.
I have been asked by P&O Cruises to advise you of some important information regarding your forthcoming cruise.
On longer cruises, the settlement of on board accounts are processed at regular intervals. As your cruise is longer than 30 nights, the card you register at embarkation will be debited on the 8th November, as well as at the end of your cruise.
P&O Cruises thank you for your attention to this notification and look forward to welcoming you on board.
We are pleased to advise that P&O Cruises, Princess Cruises and Cunard Line have introduced a Military Benefits scheme which we would like to bring to your attention.
On board spending money is available to retired and disabled veterans, and serving military for the following service divisions:
Royal Air Force
The amount of on board spending money per person, is applicable for the 1st and 2nd passengers only (1st only for Princess), is available to UK citizens and depends on the duration of the cruise.
This benefit must be applied 14 days prior to departure and once added you will be required to show proof on board of either an official military ID card (for serving personnel) or proof of service issued by the MOD for retired personnel (MOD will issue retired personnel with discharge papers which is fine for you to take as a form of ID).
Unfortunately this benefit is not available to anyone booked on Late Saver offer.
If you are eligible to receive this benefit please call us on 01246 819819 and speak to your cruise consultant.
You may be aware of recent changes to the ESTA visa requirement for entry to the United States of America. The requirements changed on 1st April 2016, meaning you can no longer enter the US without an electronic passport. If your passport was issued after October 2006, it should have an electronic chip. This is indicated by a symbol shown on the front cover of your passport, as shown at www.cbp.gov/travel/international-visitors/esta
Even if your ESTA was previously valid, it will now be invalid from 1st April if you do not hold an electronic passport. You should have received notification of this.
Please contact the passport office if you believe you are affected by this change. Unfortunately, you will be denied boarding if you do not hold the correct documents.
I have been asked by P&O Cruises to advise you of a change to the originally advertised itinerary.
Your cruise operator has been advised by local authorities in Hamilton that pilotage can only take place during daylight hours. As a result, Oriana will now depart from Hamilton in the afternoon on Wednesday 16th November, rather than the early evening as previously scheduled.
All other information regarding your itinerary remains unchanged and P&O Cruises thank you for your attention to this notification.
3 Jun 16
Dear Mr Russell,
We would like to take this opportunity to thank you for booking your cruise with P&O Cruises. This booking confirmation should contain everything you need to know about your holiday. Please ensure you check all of the detailed information and should anything be incorrect please contact your travel agent, Bolsover Cruise Club Limited on 01246819819.
Page 1 of 3Summary for Booking Reference: HV8GGG
ABTA / Contact
00015805 / LA
Mayflower Cruise Terminal, Southampton, England / 22 October 2016
Queen Elizabeth II Terminal, Southampton, England / 25 November 2016
PF / Your cabin can be allocated anytime up to departure and once allocated cannot be changed. You will automatically be advised once allocated.
Requested Twin beds
Your bed configuration request has been noted and if possible will be confirmed when your cabin is allocated.
Early Savers receive second priority for dining. We will attempt to accommodate your request but this is not guaranteed. Dining will be allocated on board and cannot be changed. To register a dining preference please click on the below link
Mr Graham Frank Russell
Your Customer Number
Age At Sailing
Pricing Summary (in Pounds Sterling)
On Board Spending Money (GBP)
Thank you we have received your payment of GBP 480.00.
Please ensure any remaining balance is paid by 24 July 2016. If you should have any payment queries, please contact your travel agent.
Please note timings shown are a guide only.
This is an important document. You should retain this as you will need it if your travel arrangements are protected under a scheme of financial protection and you need to make a claim.
The Booking Conditions which govern this holiday contract are available on the P&O Cruises website and are printed in the back of the latest brochure. Please read them carefully as they set out the terms of the contract relating to important issues such as your medical condition (cls 18 to 24), cancellation (cls 38 to 44), matters of security and safety (cls 45 to 50), P&O Cruises' liability (cls 52 to 65) and your right to claim (cls 66 to 68).
Sat 22 Oct 16
Sun 23 Oct 16
At Sea For 1 Day
Mon 24 Oct 16
La Coruna, Spain
Arrive Morning, Depart Afternoon
Tue 25 Oct 16
At Sea For 7 Days
Tue 1 Nov 16
Philipsburg, St. Maarten
Arrive Early Morning, Depart Early Afternoon
Wed 2 Nov 16
Thu 3 Nov 16
Ocho Rios, Jamaica
Arrive Morning, Possible Tender, Depart Afternoon
Fri 4 Nov 16
Grand Cayman, Cayman
Arrive Early Morning, Tender Required, Depart Afternoon
Sat 5 Nov 16
Arrive Early Morning, Possible Tender, Depart Early Evening
Sun 6 Nov 16
Arrive Morning, Depart Early Evening
Mon 7 Nov 16
Tue 8 Nov 16
New Orleans, United States
Arrive Early Morning, Overnight In Port
Wed 9 Nov 16
Depart Early Afternoon
Thu 10 Nov 16
Fri 11 Nov 16
Arrive Early Morning, Depart Early Evening
Sat 12 Nov 16
Port Canaveral, United States
Arrive Early Morning, Depart Afternoon
Sun 13 Nov 16
Charleston, United States
Arrive Afternoon, Overnight In Port
Mon 14 Nov 16
Tue 15 Nov 16
Wed 16 Nov 16
Thu 17 Nov 16
At Sea For 4 Days
Mon 21 Nov 16
Ponta Delgada, Azores
Tue 22 Nov 16
At Sea For 3 Days
Fri 25 Nov 16
Please log on to www.pocruises.com/cruisepersonaliser for more details.
Page 2 of 3
Please refer to the latest P&O Cruises brochure or visit www.pocruises.com/cruisepersonaliser for visa information relevant to your holiday.
Page 3 of 3
Please find below an important notification regarding your forthcoming cruise on board Oriana.
Thank you for your attention to this matter.
Page 1 of 1Summary for Booking Reference: HV8GGG
Disembarkation Passenger Information
* P&O Cruises Early Saver *
Thank you for choosing to book your holiday with P&O Cruises.
Your booking has been made on P&O Cruises Early Saver and as a result you have received a reduced price. Your cabin grade is confirmed and we will assign your cabin number before departure.
As you have booked under our Early Saver price you will receive second priority for dining. We will capture your dining preference nearer to sailing and we'll do our best to accommodate it, subject to availability. You will receive notification of your allocated dining once on board. Please note that shuttle buses will be chargeable on board, except in ports where they are compulsory for health and safety reasons.
For further details regarding your terms and conditions, please visit our website at: www.pocruises.co.uk/ourprices
Page 1 of 2Summary for Booking Reference: HV8GGG
** PORT TIME CHANGE - HAMILTON **
We hope you are looking forward to cruising with us on board Oriana later this year.
Following a review of the itinerary for your cruise we have been advised by the local authorities in Hamilton that pilotage can only take place during daylight hours. Oriana will now sail from Hamilton during the afternoon on Wednesday 16 November.
We wish you an enjoyable cruise!
Page 2 of 2
**Settlement of on board accounts**
On longer cruises we process settlement of on board accounts at regular intervals. As your cruise is longer than 30 nights we will debit the card you register at embarkation, on the 8th November as well as at the end of the cruise.
We hope you have a fantastic cruise!
Important Information - Travel Documents
You may be aware of recent changes to the ESTA visa requirement for entry to the United States of America.
The requirements changed on 1st April 2016, therefore you cannot enter the US without an electronic passport. If your passport was issued after October 2006, it should have an electronic chip. This is indicated by a symbol shown on the front cover of your passport.
Even if your ESTA was previously valid, it will now be invalid from the 1st April following this change if you do not hold an electronic passport. You should have received notification of this.
Please contact the passport office if you believe you are affected by this change. Unfortunately, you will be denied boarding if you do not hold the the correct documentation.
Thank you for your attention and we look forward to seeing you on board soon.
PASSPORT & VISA REQUIREMENTS
BRITISH CITIZEN PASSPORT HOLDERS
British passport holders require a full British passport for these travel arrangements, which indicates that the bearer is a CITIZEN of the UK. We strongly recommend that your passport has at least six months validity from the date of your return to the UK, as many countries now require this. We would also recommend that you have some blank pages in your passport for entry stamps; although this requirement differs from place to place the general advice is that you need one blank page per country visited.
If your passport is due for renewal, we recommend you apply at least one month prior to departure. HM Passport Office offers the following service types for renewals and charges vary according to the level selected.
Standard Service - at least 3 weeks
Fast Track Service - guaranteed one week service (appointment needed) 3) Premium Service - one day service (appointment needed) 4) Post Office Check & Send Service - at least 3 weeks.
New applications and renewals can be made by post, through main Post Offices or online at www.gov.uk/browse/abroad/passports
For any help or advice you can contact the Passport Adviceline on 0300 222 0000.
Alternatively, if you need your passport renewed quickly and cannot make the journey to the nearest Passport Office, then you may consider using CIBT (UK) Ltd to obtain the documentation on your behalf. They can be contacted on 0207 9633866, or visit their website www.cibtvisas.co.uk/bolsover
NON BRITISH CITIZEN PASSPORT HOLDERS (INCLUDING BRITISH SUBJECTS)
Non British nationals and British SUBJECTS will need a full national passport for these travel arrangements and we strongly recommend that your passport has at least six months validity from the date of your return home, as many countries now require this.
However, special circumstances frequently apply to holders of Non British Citizen passports (including British SUBJECTS) and therefore it is essential that you check to determine if any additional visas or documentation are required for the various countries to be visited. We would also recommend that you have some blank pages in your passport for entry stamps.
Non British nationals and British SUBJECTS should be particularly aware that a SCHENGEN VISA is generally required to visit many European countries which include but are not limited to Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Italy, Luxembourg, The Netherlands, Norway, Portugal, Spain and Sweden. This is commonly overlooked and could prevent you from travelling altogether. It is your responsibility to ensure you have the correct visas for travel and we recommend you speak to the relevant consulate authorities for guidance. Extensive information is also available on their websites.
Please refer to the relevant information below according to your citizenship.
Please note any advice or recommendations given by us to you regarding passport and visa requirements is given for general guidance only and forms no part of the contract between us and is followed or acted upon entirely at your own risk. We shall not be liable for any such advice or recommendation.
Where we anticipate visas being required to travel, the relevant details will be included within this document, but this only applies to BRITISH CITIZEN passport holders. Bolsover Cruise Club is unable to provide any advice on passport and visa requirements for passengers who hold any other passport
(including BRITISH SUBJECTS) and you should refer to the relevant consulate authorities for guidance.
Page 1 of 2
UNITED STATES VISA WAIVER PROGRAMME (INCLUDING ESTA) - PLEASE READ VERY CAREFULLY
International travellers who are nationals of Visa Waiver Program (VWP) countries, may enter the USA without a visa after applying for an Electronic System for Travel Authorisation (ESTA), details of how to apply for an ESTA are included later in this information. You may check to see if you are eligible for this programme by visiting the US Embassy website in the UK at http://london.usembassy.gov or by contacting them on 0203 6086998 (option 1). Some of the conditions for entry into the VWP are listed below. However, if you do not hold a full British Citizen passport or a passport from another country eligible for the VWP, your situation may be different and you should check to ensure you have the correct documentation for your holiday.
All VWP travellers, regardless of age or type of passport must possess a machine-readable passport.
From the 1 April 2016, all passengers wishing to enter the US under the VWP will need to hold a passport with an integrated chip (an ePassport). British passports issued since October 2006 are ePassports and carry the internationally recognised symbol on the front cover, if your passport was issued before this date please check that it has the ePassport symbol or else you may need to apply for a new passport to travel on the VWP.
If any passenger has a police history or an arrest, even if the arrest did not result in a criminal conviction or a criminal record, a full US visa may be required.
If any passenger has any serious communicable disease or illness a full US visa may be required.
If any passenger has been refused entry to the US on a previous occasion, including deportation, you must contact the US Embassy on 0203 6086998.
Other important information for entry into the USA is as follows:
British Subject passport holders must obtain a full US Visa direct from the US Embassy.
Travellers born in the US or with dual US citizenship must enter and depart the US on US passports.
A full US Visa may take up to 6 months to be granted so you need to apply in plenty of time, please visit https://uk.usvisa-info.com to start the application.
It is your responsibility to ensure that you comply with all the US entry conditions. Failure to meet these conditions will make you responsible for any repatriation costs or airline fines you may incur. If you are uncertain please contact the US Embassy helpline. You will also be able to check if you require a visa or wish to apply for a Visa for the USA then please visit https://uk.usvisa-info.com
The U.S. Department of Homeland Security has introduced the Electronic System for Travel Authorisation (ESTA), a new online system that is part of the Visa Waiver Program (VWP). ESTA is an automated system used to determine the eligibility of visitors to travel to the United States under the VWP and whether such travel poses any law enforcement or security risk. Please note that you will be unable to enter the United States under the VWP unless you have already obtained an ESTA a minimum of 72 hours prior to travel.
Obtaining ESTA approval, for most travellers, will be simple and easy. To apply for your ESTA, please visit the ESTA Web site at https://esta.cbp.dhs.gov. A third party, such as a relative or friend, is permitted to submit an ESTA application on behalf of a VWP traveller.(Please ensure you enter this address directly into the address bar as entering it into a search engine will bring up the wrong website.) When making the application we recommend that you only complete the sections of the website that are marked with a red asterix. The United States Government charge $14 per person/application, all payments must be made using a credit card or debit card. Please note the system only accepts MasterCard, VISA or American Express.
The ESTA travel authorisation is not a visa. It does not serve in lieu of a US visa when a visa is required under US law. Individuals holding a valid visa will still be able to travel to the United States on that visa for the purpose it was issued, and will not be required to apply for an ESTA.
An ESTA approval only authorises a traveller to board a carrier for travel to the United States under the VWP. An approved ESTA is not a guarantee of admissibility to the United States at a port of entry.
As part of your ESTA application, you will be required to provide (in English) biographical data including name, birth date, and passport information.
An approved ESTA travel authorisation is:
- Valid for up to two years or until the traveller's passport expires, whichever comes first - Valid for multiple entries into the U.S.
If you are arriving in the U.S only to transit to another country, you will still be required to obtain ESTA approval. Passengers who do not obtain ESTA approval prior to travel may be denied boarding any flight or ship, experience delayed processing or be denied admission at a US port of entry. Please note if you have acquired a new passport or have had a change in name or other identifying biographical information, a new application must be submitted.
The FASTEST way to get a Visa with our Recommended partner
Are you ever confused as to what travel visas you require for your trips abroad? Bolsover Cruise Club has partnered with CIBT, the leading travel visa company in the world, to help travellers with their passport and travel visa needs, making it easier to get the right travel documents ready for their trips abroad. The passport and travel visa services from CIBT are quick and easy, taking the worry and hassle out of making travel arrangements. Follow the link below to the CIBT dedicated Bolsover Cruise Club website to see what you’ll need to get a visa or passport, or to place an order online. Charges apply and may vary based on your requirements.
Visit CIBT now www.cibtvisas.co.uk/bolsover
PASSPORT & VISA REQUIREMENTSPage 2 of 2
MANAGE YOUR BOOKING & EXCURSIONS ONLINE
MANAGE ONLINEP&O shore excursion booklets are sent out 4-6 weeks prior to your departure for customers booked on Select Fares. However these are available on P&O's Cruise Personaliser approximately 12 weeks prior to your departure. Please note all shore excursions should be booked online to guarantee your place and these can only be booked up to 5 days prior to your sailing.Shore ExcursionsClick here to go directly to P&O's Cruise PersonaliserAlternatively, please visit:- https://cp.pocruises.com/login/You can now manage your P&O booking and check your details online instantly at any time using P&O's Cruise Personaliser.Cruise PersonaliserClick here to go directly to P&O's Cruise PersonaliserAlternatively, please visit:- www.pocruises.com/cruisepersonaliser
MANAGE YOUR BOOKING & EXCURSIONS ONLINEPage 1 of 1
WHAT ABOUT VACCINATIONS?
The Department of Health generally recommends that all travellers are vaccinated against Typhoid, Tetanus, Hepatitis A and Polio, but these are not compulsory.
It is possible to obtain a detailed report on health requirements for the journey you are to undertake by visiting the NHS fitfortravel website @ www.fitfortravel.nhs.uk, this is a public access website provided by the NHS (Scotland). It gives travel health information for people travelling abroad from the UK. Alternatively, the latest Department of Health guidelines, including a country by country disease and immunisation checklist, is published on their Web Site www.gov.uk by entering "Travel Advice" in the search field. Additionally, a booklet version of this information 'Health Advice for Travellers' is also available from ourselves on request.
Please note that payments for your P&O cruise may be made by:-
@ Barlborough Head Office
Cheque payable to 'Bolsover Cruise Club', please return your remittance advice
Bank debit card (e.g. Mastercard/Visa Debit) (please note maestro not accepted)
MasterCard or Visa subject to a 1.5% service charge- American Express subject to a 1.5% service charge
Bank transfer direct into our account (A/C No. 33348707 sort code 60-40-09. For payments from overseas Bic No. NWBKGB2L & Iban No. GB86NWBK60400933348707. Overseas Bank transfer charge may apply.)
@ Cruise Holiday Shop - Meadowhall
MasterCard or Visa subject to a 1.5% service charge
American Express subject to a 1.5% service charge
Due to security reasons we are unfortunately unable to accept payments by Cash or Cheque.
For your convenience, P&O Cruises operates a 'cash-free' system on board their ships. At the start of your cruise, you will be asked to register a credit card.
This will automatically be charged the balance of your on board account at the end of your cruise. P&O accept Visa, Visa/Mastercard Debit, Mastercard, American Express & Diners Club.
You can choose to settle your account with cash at the end of your cruise, however a payment card must still be registered at embarkation.
If you register a credit/debit card and then wish to pay your account in cash, you must do this the night prior to disembarking as your card will automatically be charged the following morning.
Please note that P&O Cruises cannot accept cheques, travellers cheques, Solo, Maestro, Switch or any pre paid credit cards.
If you are travelling on consecutive cruises, you must settle your on board account at the end of each individual cruise.
You will be able to obtain suitable foreign currency for most ports of call on board. This can be purchased using cash or by adding the amount to your on board account.
POLICY FOR MINORS TRAVELLING WITHOUT PARENTS
Whilst it is not compulsory to have one, we do highly recommend that adults who are not the parent or Legal Guardian of any minor/child travelling with them present an original letter signed by at least one of the child’s parents along with the child’s valid passport and visa (if appropriate).
The letter from the child’s parents must authorise the travelling adult to take the child on the specified cruise and must also authorise the travelling adult to supervise the child and permit any medical treatment that may be administered to the child.
The original letter should accompany the child during his or her cruise.
GENERAL INFORMATION & FAQS
All cruise holiday brochures and websites have a number of General Information pages which give useful information. Please take the time to read this, as you will find it contains comprehensive information and advice to enable you to plan and make the most of your forthcoming holiday.
General Information and frequently asked questions can also be found on our website by visiting www.bolsovercruiseclub.com/faq/
FOREIGN TRAVEL ADVICE
Foreign travel advice is available from The Foreign & Commonwealth Office by visiting www.gov.uk/foreign-travel-advice, where a list of countries can be viewed in respect of which the FCO has issued advice. It is designed to provide the most accurate and up-to-date information to help British travellers better prepare for going overseas.
It is a condition of the contract with your chosen cruise operator that you must obtain travel insurance to cover the risk of you needing medical care onboard or in a foreign country. Your insurance must include cover for all pre-existing medical conditions and must cover emergency evacuations from the ship, hospital medical costs and repatriation costs. You should ensure that you have adequate travel insurance at the time of booking and that it is valid for the full duration of your proposed travel arrangements.
We have chosen Holiday Extras as our preferred travel insurance provider and they can offer a comprehensive travel insurance policy, that will cover you for cancellation, medical expenses, personal belongings, missed cruise departure, unused shore excursions, cabin confinement and cruse itinerary changes, as well as covering 97% of all customers with pre-existing medical conditions.
Holiday Extras insurance fully meets the requirements set out by your operator in the terms and conditions of your booking. You'll find further details by calling 0871 360 2742 quoting BOLO1 or visiting www.holidayextras.com/bolsoverinsurance.
ANNIVERSARY & BIRTHDAY BENEFITS
Unfortunately Cruise Operators no longer offer any complimentary benefits if your birthday or anniversary occurs whilst you are onboard your cruise. However, there are usually a wide range of gifts available to purchase. These can be ordered by visiting your cruise operator's website or whilst on board during your voyage.
TIME IN PORT
The time the ship will be in port will vary from cruise to cruise and port to port. For each cruise in the P&O brochure they indicate whether the call will be a half day, a full day, an evening, two full days or a combination of these descriptions.
Half Day - A half day will usually be a minimum of 5 hours and a maximum of 7 hours
Full Day - Normally a full day will be a minimum of 7.5 hours and a maximum of 11 hours
Evening - Will usually follow a full day in port and the ship will depart after 9pm
Two Full Days - Normally will be a minimum call of 32 hours and a maximum of 40 hours.
Please note the timings above are based on the ship's arrival and departure times, not the length of the time you have ashore and are intended as guidelines only as the actual times may vary. P&O will keep you updated on arrival and departure times whilst you are on board.
If you have a serious physical disability, use a wheelchair or are undergoing ongoing medical treatment, we recommend that you let us know in writing, including full details of any current medication. A copy of your letter will then be forwarded to the cruise operator, who in turn will pass on the relevant details to the ship's medical team to enable them to help you in the event of an emergency. Please note that all travel insurance policies have strict regulations with regard to pre-existing medical conditions. Therefore, it is essential that you read your own policy in full to ensure you are able to meet the relevant criteria.
WHEN WILL YOU GET YOUR TICKETS?
P&O Cruises no longer issue traditional cruise tickets.
An information pack will be sent to you directly by P&O Cruises approximately 6-7 weeks prior to departure, or shortly after booking for late reservations. Enclosed will be a letter advising of Visa & Passport requirements, a cruise answerbook, your luggage labels and any other relevant information including instructions on how to print your own travel documentation.
P&O Cruise guests now have the option to 'Go Green'. This initiative allows more environmentally conscious guests to view their pre-voyage information online rather than receive a printed booklet. An additional benefit is that the online version will be available from 12 weeks before departure date whereby the printed copy is generally received 6 weeks before. You will be able to choose to 'Go Green' on Cruise Personaliser at www.pocruises.com. Please note that, if you choose this option, you will not receive a printed copy of your pre-cruise information or luggage labels; both will have to be obtained from www.pocruises.com.
An email will be sent to you approximately 6 weeks prior to departure to confirm that your ticket is available for you to download from www.pocruises.com.
Please be aware that if you are booked on a "Late Saver" deal or book within 22 days of your cruise departure date then P&O automatically class you as a "Go Green" booking, and the above information is applicable.
It is therefore very important that you complete the pre-cruise information form we are sending including your email address as failure to provide this information could lead to a delay in your travel documentation being available.
If you are unable to print your own travel document don’t worry. We will automatically print and send any tickets that are outstanding at 14 days prior to your cruise's departure date.
Please call our ADMINISTRATION DEPARTMENT direct on 01246 813133 should you have any questions regarding your travel documents.
ACCOMMODATION & TRANSPORT OPTIONS
In partnership with Holiday Extras, we offer superb value on a variety of pre and post-cruise accommodation and transport products to minimise inconvenience and provide peace of mind.
Increasing numbers of our customers are taking up the option of secure car parking and pre or post-cruise hotel stays at the port or airport - an ideal option for early morning departures or late returns. You can also start your journey in the luxury of an airport lounge. All these packages are bookable on our website, www.bolsovercruiseclub.co.uk, or via our Reservations Team. Other options include rail or coach travel to/from your departure/arrival point and there is now the facility to hire a car to and from many UK airports.
Visit our website or call our Reservations Team on 01246 819819 and ask your Cruise Sales Consultant about any of these packages.
P&O CRUISES - SOUTHAMPTON LUGGAGE SERVICE
P&O Cruises have announced a new partnership with The Baggage Handling Company Ltd who provide a door-to-door luggage carrying service for passengers travelling from Southampton.
They can pick your luggage up from your home a few days prior to sailing, it'll be safely delivered to your cabin on the ship and then returned to your home address at the end of the cruise.
More information can be obtained by visiting their website www.thebaggagehandlingcompany.com or by calling 0844 8094661.
P&O Cruises are pleased to offer on board spending money to:
retired and disabled veterans serving military for the following service divisions:
for bookings made from the 15 May 2014 when booking a P&O Cruises Select or Early Saver Fare.**
If you are eligible to receive these benefits please call us on 01246 819819 and speak to your cruise consultant.
P&O Cruises do not require you to send any documentation prior to your departure but please make sure you take the below with you on board your cruise:
Identification for serving personnel official military ID card
Proof of service issued by the MOD for retired personnel (MOD will issue retired personnel with discharge papers which is fine for you to take as a form of ID)
The amount of on board spending money per person, is applicable for the 1st and 2nd passengers only and depends on the duration of the cruise:
Please note the latest this benefit can be applied is 14 days before departure and it is not possible to apply the Military benefit once you are on board.
** Late Saver or other promotional fares are not combinable.
JUST SUPPOSE YOU HAVE TO CANCEL
We hope you do not have to, but if for any reason you do, you must advise us in writing, stating the precise reason for cancellation, in order that the cruise operator can be formally notified. Should your departure be imminent, you should also inform us by telephone, but it will still be necessary for you to write to us confirming the cancellation. The date of cancellation in relation to the date of departure, will determine the level of cancellation charges that will be applied by the cruise operator. Kindly refer to the Booking Conditions section in the brochure from which you have made your holiday selection, which gives precise details of cancellation charges that will apply. In the majority of cases, where cancellation is beyond your direct control, it may be possible to recover the cancellation charges through your travel insurance and we will be happy to advise you further on this point.
CRUISE CLUB DISCOUNTS: Please note that if we have applied a Cruise Club discount to the basic cruise package on your booking, this does not apply to any cancellation or amendment charges that arise. Cancellation charges are therefore calculated on the cruise operator's full invoice value and not, where appropriate, the reduced Cruise Club cost. We strongly advise that you ask us how much these charges will be before you make any amendments or cancel your booking.
Please call us on 01246 813133 to discuss your options.
CALLS TO UNITED ARAB EMIRATES
Please be aware that some prescriptions, over the counter drugs, complementary therapies and other medicines that are purchased in the UK may be illegal in the UAE and are therefore banned in Dubai and Abu Dhabi.
Codeine, for example, is banned and products containing codeine, which may include paracetamol, may not be imported or sold in the country. Penalties can be severe if banned substances are found when entering these countries.
If you are taking any medication and are in any doubt then please contact the medical department of the United Arab Emirates Embassy in London on 0207 486 6281 or by email at email@example.com. You can visit www.gov.uk/browse/abroad for more information prior to your departure. It is also essential to carry a prescription for any medication as well as a medical report if you are travelling with syringes or other medical equipment. We strongly advise you to seek advice if any of the above affects you.
Please also note that electronic cigarettes are illegal in the UAE and are likely to be confiscated at the border.
CAR PARKING ARRANGEMENTS
P&O Cruises has special arrangements with Cruise & Passenger Services for long stay car parking in the port of Southampton with check-in and vehicle reception facilities at your allocated cruise terminal. On arrival at the terminal, you will be directed to the check-in reception lane, where your car will be checked-in by a car park operator. You can unload your luggage while your car is being registered. Your vehicle will then be driven away by a careful and experienced driver. It will be kept in secure storage until your cruise returns. At the end of your holiday you will be able to collect your keys from the car park operator who will direct you to where your car is parked.
For details on how to book with Cruise & Passenger Services and prices, visit their website at www.cruiseparking.co.uk. Alternatively, they can be contacted as follows:-
Telephone : 0345 071 3939
Address : Cruise & Passenger Services, Sirius House, Peel Street, Southampton, SO14 5QT.
All major credit cards are accepted.
REGIONAL COACH CONNECTIONS
Coach Connect (operated by Intercruises) operate coach services from various points throughout the UK in conjunction with cruises which depart from and/or return to Southampton, including the full world cruises, but excluding one and two night cruises. Details of these services, including prices, can be found in all main P&O Cruises brochures, with your final travel documents, direct from Coach Connect or we will be happy to supply details on request. These services are available at a supplementary charge and should be booked direct as follows:-
Telephone : 08433 742246
Airport Hotels Airport Parking Airport Lounges Travel Insurance
Holiday Extras takes the hassle and you can take the holiday!
Holiday Extras is a preferred partner of Bolsover Cruise Club and, as the UK’s market leader for travel add-ons, they bring you the best choice and the best prices for Airport Parking, Airport Hotels, Airport Lounges and Travel Insurance. Holiday Extras make arrangements for 6.8 million travellers every year, with over 90% of these bookings coming from their website. Online booking technology, fantastic products, unbeatable prices and hassle-free travel are the focus for Holiday Extras.
Book an Airport Hotel and you can forget the rushing, the traffic jams and the time-keeping stresses. Enjoy a leisurely journey the day before your flight and then relax in the evening before a peaceful night's sleep. Wake up knowing you're only minutes from check-in and take your time to enjoy a hearty breakfast before you make your way to the port/airport. Holiday Extras bring you a choice of over 180 Airport Hotels at 25 UK airports.
To save money on Airport Parking, look no further: your wallet will be up to 60% happier when you book in advance with Holiday Extras. Compare the most trusted and best-value airport car parking services in moments and follow our quick, easy booking process to secure your space, hassle-free. Options include, Secured Airport Parking, Meet and Greet Airport Parking and Airport hotels with parking.
Start your holiday in style and unwind in an Airport Lounge at all the major UK Airports. It’s a great secluded getaway from the main terminal with comfy lounge armchairs, FREE drinks and snacks which you can enjoy up to 3 hours prior to your flight. Most offer wireless broadband and allow children.
http://www.holidayextras.co.uk/partners/wu163.html?agent=WU163Click here to go directly to Bolsover Cruise Club Airport Hotels/Airport Parking/Airport Lounges booking link Alternatively, please visit:- http://www.holidayextras.co.uk/partners/wu163
Travel Insurance (Including special cover for pre-existing illness)
All passengers must have Travel Insurance, it’s an essential part of your cruise operators’ booking conditions and it’s there to help you in case of an emergency. Holiday Extras offer both single trip and multi trip cover at very competitive premiums, plus their policies can also include cover for a pre-existing medical condition. Holiday Extras only use UK-based call centres and provide a 24-hour emergency helpline. So, no matter what, you'll always be able to speak to one of their friendly advisors. A 14-day money back guarantee applies, so if the policy isn't right for you they will refund your premium in full within 14 days of purchase.
http://www.insurancereferrals.co.uk/?agent=WT843Click here to go directly to Bolsover Cruise Club Travel Insurance booking link
Alternatively, please visit:- http://www.insurancereferrals.co.uk/?agent=WT843
Page 1 of 1
YOUR CRUISE SHIP
Self Service Launderette
Peninsula & Oriental + alternatives
Country of Registration
Passengers (lower beds)
Meyer Werft (Germany)
Wheelchair Accessible Cabins
CONTACTING YOU AT SEA
Currency Aboard£ Sterling
Those at home can contact you on Oriana by phone. The name of the ship, party and cabin number will be required. Calls will be charged at the approximate rate of £5 per minute and start as soon as you are connected to the ship. Any major credit card will be accepted for call payment and calls will be limited to ten minutes. Please note an American Call Charge will also be applied to your bill. You will be asked to 'press the pound sign' on your keypad, in the UK this is the hash key.
Tel: 0800 917 1584
Fax: 02380 657573
If access to a credit card is not available, then contact can be made via satellite as long as there is available signal. These lines are charged on average at the rate of £7.20 per minute, but this may vary between providers so please check with the telephone provider first. If you are not in your cabin then a message will be taken and delivered to you.
Tel: 00 870 764 900 089 or 00 870 764 900 090
In an emergency, if contact with the ship has not been possible, then a message can be passed to the ship through the P&O Cruises reservations department. Tel: 0843 374 0111
EmailVia your personal web-based email account or via firstname.lastname@example.org
YOUR CRUISE SHIPPage 1 of 1
The information on this sheet is a transcript of the script read by Laura Anderson to Mrs N Pearce.
I now need to run through a checklist of important points. If at any time there is anything you don’t understand, please do not hesitate to stop me and I will be happy to explain further.
Firstly, you are booking with P&O CRUISES LTD from their P&O Cruises April 2016 - March 2018 1st Edition brochure and we act as an agent for them.
Read to client
BOOKING CONDITIONS (DEPOSIT)
By making this booking, you are confirming that you agree to be bound by the booking conditions of P&O CRUISES LTD. For example, these booking conditions mean the deposit paid is non-refundable and cancellation charges are applicable. You should also note that the Booking Conditions contain limitations on the operator’s liability, which in many cases are governed by international conventions. These booking conditions can be viewed immediately on their website @ http://www.pocruises.com or in their brochure. Are you happy that you have access to either of these before booking?
Read to client - Response YES
FINANCIAL PROTECTION CRUISE ONLY
All cruise packages arranged by Bolsover Cruise Club are financially protected to cover you in the unlikely event of insolvency of the cruise operator and specific details are provided by P&O CRUISES LTD in their booking conditions.
Bolsover Cruise Club Terms of Business (Credit Card fee applies)
Acting as an agent, we do so under our own Terms of Business, a copy of which can be viewed immediately on our website @ www.bolsovercruiseclub.com
Details will be provided on all payment transaction statements sent to you.
Payments made by credit card and by American Express will incur a charge of 1.5%. Our suggested method of payment is by debit card which carries no charge.
TRAVEL INSURANCE "OWN COVER"
Travel insurance is a contractual requirement of P&O CRUISES LTD. You must ensure that you have valid insurance that meets the minimum requirements as defined in their booking conditions and that you are able to provide details to them prior to travel.
As you are exposed to cancellation charges from the point of booking, insurance cover needs to be in place to cover these charges in the unlikely event of you having to cancel.
If you wish, once I have finished the booking, I can transfer you directly to Holiday Extras who are our preferred insurance partner and they will give you full details of the insurance options available to you.
"Guaranteed Cabin" clarification - LATE OFFER TYPE
The offer you have booked is based on you accepting guaranteed single cabin accommodation and I am required to reiterate exactly what this means.
Booking a guarantee means that you have a firm reservation and can go ahead with your plans as if you had accepted a cabin from the outset. However, the precise cabin will be allocated by P&O CRUISES LTD at their discretion and we cannot specify the position or deck you will be assigned. Occasionally, you may be given a higher grade of cabin at no extra cost, but again the location cannot be predetermined.
You will be advised of the specific cabin number as soon as possible, but in some cases this may be just before your departure date, or possibly even on arrival at your embarkation port.
Read to Client
Dining - P&O/Cunard "Saver" option
Your dining has been booked on the early saver option. This means that you can request a dining preference via the website link provided with your P&O CRUISES LTD booking confirmation. However, for those who do not have access to the internet, P&O CRUISES LTD will automatically write to you approximately 1 month prior to departure. Your allocated dining will be confirmed via your cruise documentation on arrival in your cabin.
Dietary, health or mobility (Child age limit under 16)
Do you have any dietary, health or mobility implications?
Read to client - Response NO
Passport Validity "No children"
Do you hold a passport that is valid for at least 6 months at the date of your return to the UK?
Bolsover Ref: 475348BOOKING SCRIPTPage 1 of 2
Are you a "BRITISH CITIZEN" passport holder?
Visas, Immigration & Vaccinations "Standard Booking"
Please note that we will review any visa, immigration and vaccination requirements on your behalf and provide details of your anticipated requirements with your booking summary in due course. Precise details will be confirmed by the cruise operator approximately 2 months prior to travel.
As you are travelling to the USA for pleasure and staying less than 90 days, you can normally take advantage of the visa waiver programme providing you hold a return or onward ticket. All travellers, including children, must hold their own individual e-passport, which has an electronic chip in order to travel visa free to the USA. Travellers born in the USA and who hold dual citizenship with the USA must enter and depart the USA on a US passport. People with criminal records, including spent convictions and those who have been arrested, including driving offences, may require a visa and should consult the US Consulate for further details.
The visa waiver programme is subject to conditions and it is your responsibility to ensure that you qualify or whether you need to arrange a full US visa. It is now compulsory to register online at least 3 days prior to travel, details of which we will send to you with our documentation. Further information is available at www.usembassy.org.uk or by calling the Visa Information Line on 0203 608 6998.
FCO Advice (P&O SAVER Deviation)
I am required to make you aware that destination advice is available from the Foreign & Commonwealth office at www.fco.gov.uk
Summary (18 years or over)
Finally, to summarise, I have detailed the key points relating to your booking with P&O CRUISES LTD, made you aware that booking conditions apply and explained the financial protection in place. In proceeding, you confirm that you are 18 years or over, authorise Bolsover Cruise Club to make this booking and will ensure that you hold the correct documentation for travel.
Thank you for your patience.
Electronically Signed by:
Bolsover Ref: 475348BOOKING SCRIPTPage 2 of 2
Bolsover Cruise Club Terms of Business
These are the Terms of Business on which we will make a booking for your travel arrangements. When making your booking we will arrange for you to enter into a contract with the principal/supplier (tour operator/airline/cruise operator/other supplier) named on your payment transaction statement. If your booking is made up of more than one separate service then you will have a separate contract with each of the different principals.
In these Terms of Business 'We, Us or Our' means Bolsover Cruise Club and/or The Cruise Holiday Shop, which are trading names of Bolsover Cruise Club Ltd, (a company incorporated in England and Wales with Company number 5729112), whose registered office is 54-56 Victoria Street, Shirebrook, Mansfield, Notts, NG20 8AQ. 'You' and 'Your' means each and every person named on the booking. 'Principal/Supplier' means anybody other than Us that is responsible for providing services to You, for example, an ATOL Operator, tour operator, cruise holiday company, insurance company, car hire company, flight or hotel wholesaler. 'ATOL Operator' means a tour or cruise operator that is licensed by ATOL. 'ATOL' is a protection scheme for flights and air holidays, managed by the Civil Aviation Authority (CAA).
1.1 We act as an agent for Principals/Suppliers. This means that We obtain bookings for and on behalf of Principals/Suppliers. All bookings are subject to the relevant Principal's/Supplier's Terms and Conditions. Details of the Principal's/Supplier's Terms and Conditions are provided in their current published brochure or can be found on their website.
1.2 When a booking is made, the ‘lead name’ on the booking guarantees that he or she has the authority to accept and does accept on behalf of each and every person named on the booking, these Terms of Business.
1.3 Usually a binding contract will be formed between You and the relevant Principals/Suppliers on either the payment of the required deposit, or full payment in the case of late bookings. It is Your responsibility to read and understand the Principal's/Supplier's Terms and Conditions and ask for further clarification at the time of booking if necessary.
1.4 When a booking is made all details will be read back to You. Once You have confirmed these details We will proceed to confirm the booking with the Principals/Suppliers. On receipt of all documents please check that all names, dates and timings are correct and advise Us of any errors immediately. Any changes to these details may result in additional charges in accordance with the Principal's/Supplier's Terms and Conditions. Please ensure that the names given are the same as in the relevant passport.
1.5 If for any reason the Principal’s/Supplier’s Terms and Conditions are deemed not to apply, then these Terms of Business shall apply in their place.
2. Price and Payment
2.1 You will be required to pay a deposit or make full payment for Your booking if Your travel arrangements are within the Principal's/Supplier's balance due date. Where You only pay a deposit You must pay the full balance by the balance due date notified to You on Our booking summary. If full payment is not received by the balance due date, We will notify the Principal/Supplier who may cancel Your booking and charge the cancellation fees set out in their Terms and Conditions. Please note that some deposits are non refundable. This is dependant on the Terms and Conditions of the Principal/Supplier.
2.2 Please note that Our discounts, if applicable, apply to the basic cruise package price unless otherwise specified. This excludes all extras such as flight supplements, port taxes, excursions, travel insurance, surcharges and amendment or cancellation charges (see clause 6 below). Our discounts may not be used in conjunction with any other Principal/Supplier promotion or discount offer unless otherwise specified. Some cruise operators may withhold certain promotions or free gifts associated with a cruise due to the high level of discount that they offer. Please ask staff at the time of booking.
2.3 We reserve the right to charge in addition a fee equivalent to 1.5% of Our price for credit card and American Express card payments. When this charge applies We will notify You at the time of booking. In addition, the Principal/Supplier may charge additional fees for credit card and American Express payments, which will be detailed in their own Terms and Conditions.
2.4 If You do not supply the correct credit or debit card billing address and/or cardholder information, the issue of Your tickets may be delayed and the overall cost may increase. We reserve the right to cancel Your holiday if payment is declined or if You have supplied incorrect credit card information. We also reserve the right to do random checks (including the electoral roll) in order to minimise credit card fraud. As a result of this, before issuing tickets We may require You to provide Us with an email or postal copy of proof of address, a copy of Your credit card and a recent statement.
2.5 To enable Us to forward the appropriate funds onto the
Principals/Suppliers to ensure that it reaches them before or by their balance due date ('the Principal/Supplier balance due date') We must have received cleared funds from You prior to this date. We usually recommend at least seven days prior to the
Principal/Supplier balance due date.
2.6 Passenger Relations Discount (PRD) or Future Cruise Credit (FCC) Any PRD or FCC received by You from Principals/Suppliers can be used when booking to reduce the Principal's/Supplier's full price only. Where a bonus Cruise Club discount is applicable and a PRD or FCC is used, it does not further reduce Our discounted price; instead We will apply Our discount to the reduced Principal's/Supplier's price.
3. Website Accuracy
3.1 Although We make every effort to ensure the accuracy of Our website information and pricing, prices are subject to change and, on occasion, errors can occur. You must ensure You check the price and all other details of Your chosen arrangements with Us at the time of booking.
4. Financial Protection
4.1 You will be advised of the financial protection that applies to Your travel arrangements at the time of booking. Please also check the Principal’s/Supplier’s Terms and Conditions for details of the financial protection provided.
5. If You Change or Cancel Your Booking
5.1 Amendment to or cancellation of Your booking may result in additional charges in accordance with the Principal's/Supplier's Terms and Conditions (which may be up to 100% of the cost of the travel arrangements).
5.2 If We have applied a discount to the basic cruise package on Your booking, this discount will not apply to any cancellation or amendment charges that arise. Any such charges will be calculated by reference to the Principal's/Supplier's full package price. We strongly advise that You ask Us how much these charges will be before You make any amendments or cancel Your booking.
5.3 Any change and/or cancellation of Your booking must be authorised in writing to Us by the ‘lead name’. We will then pass this onto the Principal/Supplier.
6. If the Principal/Supplier Changes or Cancels Your Booking
6.1 We will inform the ‘lead name’ of any changes or cancellations as soon as reasonably possible. If the Principal/Supplier offers alternative arrangements or a refund, You will need to inform Us of Your choice within the time frame stipulated by the
Principal/Supplier. If You fail to do so the Principal/Supplier is entitled to assume You wish to receive a full refund. We accept no liability for any changes or cancellations made to Your arrangements by the Principal/Supplier under Your contract with them.
7. Delivery of Documents
7.1 All documents (e.g. invoices/tickets/ATOL receipts) will be sent to the ‘lead name’ by Second Class post, or by email where You have selected the “Go Green” option. Once documents leave Our office We will not be responsible for their loss unless such loss is due to Our negligence.
8.1 We are responsible for arranging the contract only and not for the performance of it. We will only be liable to You for Our own negligence and/or breach of Our obligations under these Terms of Business, which consist of using Our reasonable skill and care in selecting Principals/Suppliers and making Your booking. We are not liable for the acts and omissions of Principals/Suppliers, and You should seek redress under the Principal’s/Supplier’s Terms and Conditions if You consider that You have a claim against them.
8.2 We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other claim of any description whatsoever which results from:
8.3 Your act(s) and/or omission(s) or the act(s) and/or omission of any member(s) of Your party;
8.4 the act(s) and/or omission(s) of a third party not connected with the provision of Your arrangements and which were not
reasonably foreseeable by Us or the Principals/Suppliers; or
8.5 ‘force majeure’. ‘Force majeure’ means unusual or unforeseeable circumstances beyond the control of Us and the
Principals/Suppliers and the consequences of which neither We nor the Principals/Suppliers, even with all due care, could foresee or forestall. It includes (but is not limited to) riot, civil unrest, war, terrorist activity and the threat of any of the foregoing, industrial dispute, decisions by government or governing authority, natural or man made disaster, fire, adverse weather conditions, technical or maintenance problems with transport, changes of schedule or operational decisions of air carriers and all similar events outside Our or the Principal’s/Suppliers’ control. It also includes any other event or circumstance which the Foreign and Commonwealth Office considers hazardous or threatening to tourists and as a result of which it is advising against non-essential travel to the country (or the relevant part of the country) concerned.
8.6 The maximum amount We will pay You where We are found liable for loss of and/or damage to any luggage or personal possessions (including money) is £50 per person affected unless a lower limitation applies to Your claim under this clause.
8.7 For all other claims which do not involve death or personal injury, the maximum amount We will pay You if We are found liable to You on any basis is three times the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to Your claim. This maximum amount will only be payable where everything has gone wrong and You have not received any benefit at all from Your holiday.
8.8 Liability for death, personal injury or any other loss suffered in the course of any of the services provided under these Terms of Business is limited in accordance with the provisions of all relevant international conventions relating to the provision of such services as if We were a supplier of the service in question for the purposes of the relevant convention (to include the Athens Convention concerning carriage by sea; the Warsaw and Montreal Conventions concerning carriage by air; and the Berne Convention concerning carriage by rail and any other relevant convention prevailing at the time).
8.9 Our liability is also conditional on assigning to Us any rights You may have against the person whose act or omission gave rise to the liability and agree to cooperate fully with Us if We want to enforce any rights which are transferred.
9.1 All Principals/Suppliers require You to take out travel insurance as a condition of booking with them. We strongly advise that You take out a policy of insurance in order to cover You and Your party against the cost of cancellation by You; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses.
9.2 We can recommend a number of competitively priced schemes with a preferred partner that are designed with the cruise holidaymaker in mind and details will be given at the time of booking. Your contract for insurance will be direct with the insurance provider.
10. Passports, Visas and Health
10.1 We can provide general information about the passport and visa requirements for British Citizens. Your specific passport and visa requirements, and other immigration requirements are Your responsibility and You should confirm these with the relevant Embassies and/or Consulates. Neither We nor the
Principals/Suppliers accept any responsibility if You cannot travel because You have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least six months after Your return date.
10.2 Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please ask Us for full details.
10.3 We can provide general information about any health formalities required for Your trip but You should check with Your own GP for Your specific circumstances.
10.4 You must inform Us prior to booking of any medical conditions or disabilities that could affect Your ability to complete Your travel arrangements.
11. Onboard Gratuities/Services Charges
11.1 Principals/Suppliers operate varying policies regarding onboard tipping. Many will automatically add a daily charge to Your onboard account. This charge will either be discretionary or mandatory; if discretionary the charge may be removed upon request. Some Principals/Suppliers also allow this daily charge to be pre-paid at the time of booking and this can be cheaper than paying onboard.
11.2 In addition to any daily charge, a compulsory service charge of approximately 15-20% often also applies to all bar, spa and salon bills. This compulsory charge is not covered when pre-paying any daily service charge. Prices exclude any gratuity or service charge that may be payable on board or in advance.
11.3 As per the Principal’s/Supplier’s Terms and Conditions, You will be required to abide by their gratuity/service charge policy and must settle Your account in full before disembarking the ship at the end of Your cruise.
12.1 We are committed to keeping Your information and account details private. When You make a booking You consent to Your information being passed on to the Principals/Suppliers and to other credit checking companies or as required by law. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that You give to Us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies.
12.2 If You are travelling to the United States, the US Customs and Border Protection will receive this information for the purpose of preventing and combating terrorism and other transnational serious crimes. If You travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country.
12.3 If We cannot pass this information to the relevant
Principals/Suppliers, whether in the EEA or not, We will be unable to provide Your booking. In making this booking, You consent to this information being passed on to the relevant person.
12.4 In addition, where You have expressly consented to Us doing so We will add Your details to Our customer database, free of charge for Our own marketing purposes. You will therefore receive statements and information relating to Our services and any offers that We believe may be of interest to You. You can choose to no longer receive these by contacting Us.
12.5 If You require further information, please ask Us for details of Our Data Protection Policy.
13.1 We are members of ABTA (no. 15805 & P6681). This means We abide by ABTA's Code of Conduct which obliges Us to maintain a high standard of service to You.
13.2 We can offer an arbitration scheme for the resolution of disputes arising out of, or in connection with these Terms of Business. The arbitration scheme is arranged by ABTA and administered independently. Claims under the Scheme cannot be made for more than a total of £25,000, limited to £5,000 per person. Where a claim for personal injury is made the limit on the amount claimed is £1,500 per person.
13.3 You may only apply for Arbitration once You have reached deadlock with Us and You have completed the Pre-Arbitration Notice as supplied by ABTA. You must send the Claim Documents to ABTA so as to be received by ABTA within 18 months of completion of the return journey or the intended return date. We may, but cannot be compelled to, agree to the Arbitration proceeding if the Claim Documents are received by ABTA outside this time limit. Each party shall bear its own costs of preparing and submitting its case, including the costs of legal representation, if any, and no legal action may be brought to recover these costs.
14.1 Because the contract(s) for Your travel arrangements is between You and the Principals/Suppliers, any queries or concerns relating to the travel arrangements should be addressed to them. If You have a problem whilst on holiday, this must be reported to the Principal/Supplier or their local supplier or agent immediately. If You fail to follow this procedure there will be less opportunity to investigate and rectify Your complaint. The amount of compensation You may be entitled to may be reduced or You may not receive any at all depending upon the circumstances.
14.2 If You wish to complain when You return home, write to the Principal/Supplier. You will see the name and address plus contact details in any confirmation documents We send You. Please contact Us if You wish Us to assist You with this.
14.3 If the matter cannot be resolved and it involves Us or another ABTA member then it can be referred to the arbitration scheme arranged by ABTA. Further information on this can be found at www.abta.com.
15. Final Travel Arrangements
15.1 Please ensure that all Your travel, passport, visa and insurance documents are in order and that You arrive in plenty of time for checking in at Your departure point. It may be necessary to reconfirm Your flight with the airline prior to departure. Please ask Us for details at least 72 hours before Your outbound flight. You should take a note of any reference number or contact name when reconfirming. If You fail to reconfirm You may be refused permission to board the aircraft and You are unlikely to receive any refund.
16. Jurisdiction and Applicable Law
16.1 These Terms of Business and all matters arising from it are governed by English law and subject to the exclusive jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if You wish to do so.
17.1 The invalidity, illegality or unenforceability of any of these Terms of Business shall not affect the continuation in force of the remainder of these Terms.
Issue number 21
Issue date 1 August 2014
Do you find it stressful getting all your luggage to and from the cruise terminal?
The Baggage Handling Company
“The Baggage Handling Company” is a unique family run business which specialises in transport systems tailored for cruise holidays sailing from Southampton, Portsmouth and Dover. No other company offers this service.
Collection and return of baggage costs from £36 per item, each way.
They provide a service which is stress free, professional and which takes the hassle out of transporting your luggage to and from your destination cruise terminal with their high security ‘door to door’ pick up/delivery service.
Please visit the website below for details and to book
Please not that baggage handling is independently operated by thebaggagehandlingcompany.com under their terms and conditions and does not form part of your holiday arrangements with Bolsover Cruise Club or your cruise operator. Prices are subject to change. Bolsover Cruise Club and your operator take no responsibility for any services booked with thebaggagehandlingcompany.com
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The information on this sheet is required before the arrangements for your cruise can be completed.
Please check the information below and complete any section marked with an X or correct it in the space provided, and return to (No stamp required):
FREEPOST (RTLA-RLTX-CTBS), Bolsover Cruise Club, The Cruise Centre, Barlborough, Chesterfield S43 4XE.
PLEASE NOTE: NO ACTION IS REQUIRED IF THE INFORMATION BELOW IS COMPLETE AND CORRECT.
PLEASE NOTE: ENTER ALL DETAILS AS PER YOUR PASSPORT
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If your details below are fully complete and your email address is the only missing information there is no need to mail this form back to us. Send an email containing your email address to email@example.com quoting your Bolsover Cruise Club Membership No: 13601
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Emergency Contact Details.We have the following
Bolsover Ref: 475348PRE-CRUISE INFORMATIONPage 1 of 1
PLEASE RETURN THIS REMITTANCE ADVICE WITH YOUR PAYMENT
Name:MR G F RUSSELL
Departure Date:22 OCTOBER 2016
Date Due:17 JULY 2016
PLEASE RETURN THIS ADVICE WITH YOUR PAYMENT TO:-
Bolsover Cruise Club
The Cruise Centre, Lindrick Way, Barlborough, Chesterfield, Derbyshire, S43 4XE
CHEQUE PAYMENTS - ALL CHEQUES SHOULD BE MADE PAYABLE TO BOLSOVER CRUISE CLUB
Alternative ways to pay:
If you wish to pay for your cruise by debit or credit card please call:
( 01246 819819 (option 2)
Mon to Fri 9:00am-8:00pm, Sat 9:00am-5:00pm, Sun 10:00am-4:00pm
Bolsover Ref: 475348REMITTANCE ADVICEPage 1 of 1
Thank you for choosing Bolsover Cruise Club, you can contact us in many ways:
Speak to us on the phone Reservations Department: Administration Department:
01246 819 81901246 813 133
Option 1: Option 1:
If you wish to speak to the sales teamIf you have any questions regarding the
Option 2: administration of your booking, including
If you wish to pay for your cruisevisa requirements.
Mon - Fri: 9am - 8pm, Sat: 9am - 5pm, Sun: 10am - 4pm, Bank Holidays: 9am - 5.30pm
Find us onlineYou will find: • Dedicated Cruise Club Forum for members discussion • Cruise reviews, testimonials and photo sharing facility • Dynamic search form with instant search results • Unique and informative research areas & blogswww.bolsovercruiseclub.comVisit our website atConnect with us on Social MediaBolsoverCruiseClub@BolsoverCruiseVisit us in personThe Cruise CentreBarlborough Links Chesterfield Derbyshire S43 4XE (2 minutes from Junction 30 of the M1 Motorway)Opening Times: Mon - Sat: 10am - 4pm Closed on Bank HolidaysMeadowhall Shopping CentreUpper Arcade near Customer Services and (the Main Central Entrance)Opening Times: Mon - Fri: 10am - 9pm Sat: 9am - 8pm Sun: 11am - 5pm Bank Holidays: 10am - 6pm*We only accept payments by Debit and Credit Card at MeadowhallMULTI-AWARD WInnIng CRUISE SpECIALIST
Bolsover Ref: 475348
Bolsover Ref: 475348 Page 1 of 1
Bolsover Ref: 475348 AMENDMENT Page 1 of 1
Bolsover Ref: 475348 HOLIDAY INFORMATION Page 1 of 4
Bolsover Ref: 475348 Page 1 of 1re, Barlborough, Chesterfield S43 4XE.
Find us onlineYou will find: • Dedicated Cruise Club Forum for members discussion • Cruise reviews, testimonials and photo sharing facility • Dynamic search form with instant search results • Unique and informative research areas & blogswww.bolsovercruiseclub.comVisit our website atConnect with us on Social MediaBolsoverCruiseClub@Bo