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Embed code for: Friday 14th October Miss Gina Gannon
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Friday 14th October Miss Gina Gannon
109 Birchwood Avenue
I am writing this today for my employers and my union to express how I am feeling today.
I am feeling very upset, let down by my employer and totally discriminated against.
I have just been signed off work by my G.P due to stress at work.
I have been feeling like this over the last 3 months.
I had expressed this with my area manager in an email and in a staff meeting.
In the middle of June 2016, the then area manager Louise Oates visited the practice.
It was the first time any of the staff had met her.
A young lady called Denisa Bosca attended the surgery also for an interview.
The lady was interviewed for 20 minutes and on her leaving the staff were told that Denisa would be our new manager at St Albans.
Also on that day a colleague had asked Louise to arrange with H.R that she wished to change her working day from a Monday to a Wednesday as she felt since Oasis had sourced an outside company to deal with our holiday and pay that she was being penalised for working Mondays. Her reason given to Louise was she had child care issues.
Our manager at the time Smita Patel had expressed that the business did not need an extra receptionist on a Wednesday. But seemingly this was ignored. So, my colleague enjoys finishing work on a Thursday and returning to work on a Tuesday while I sit with no help on a Monday and Friday and really does not need to take any responsibility as she works part time.
On several occasions when I have been on holiday staff from my practice have been asked to cover this? Even the staff with supposed child care issues?
Why is the manager not covering this?
Who is asked to help me when my fellow receptionist and manager are on days off and holidays?
The result of the staff working while I am off is an accruement of overtime which amounts to a couple of weeks extra holiday which I must cover with no help.
I feel this is discrimination as there are no staff drafted in to help me on the days I am on my own??
Also, it is presumed as I have no children that I am happy to work all the school holidays.
I am not happy to do this as this is a busy time in surgery and once again I am on the desk on my own with no help as my colleagues have been given the time off.
Two weeks after Louise had attended the surgery we had a staff meeting. In the staff meeting it was relayed by Smita that Denisa was not starting as the manager as there had been no communication from her.
Two weeks later Denisa arrives at the surgery on 18th July 2016 and said she was here to start her manager role. Smita was at her dual site practice Watford and was not aware Denisa was starting as were none of the staff at St Albans. She had not even looked at a contract?
Denisa basically sat in the practice for nearly two weeks staring at a computer as she had no training and no assistance from other managers.
Louise Oates eventually arrived to see Denisa and tell her she had made a mistake and she should not be employed as she should have had a second interview with an operations manager.
To sort this, she was told she would have a telephone interview instead and that she would smash it!!!
Louise then distributed £120.00 worth of Love to shop vouchers to all the staff?
So, Denisa is the new manager of St Albans after successfully passing her telephone interview.
I was lead to believe her hours were 8.00am -5.00pm?
Denisa arrives at the surgery approximately 9.10am every morning. Sometimes nearer ten.
I and Jessica are aware that she refuses to pay for a train to work and so gets a bus which takes her a long time from Burnt Oak.
She was obviously aware of the travel on accepting the job.
Why do we have contract hours if they don’t apply to certain individuals?
I do not drive and get a bus. I leave my house every morning at 6.35am to arrive to work for 7.40am to fulfil my contract hours.
Is this not discrimination?
To date Denisa has had 19 days off. To my knowledge 8 of them were official holidays. In her second week, she was told after her driving test it would not be worth going back to work. In her third week, she was off sick.
This absence has continued with a least 7 days for personal problems at short notice and seemingly all okayed by her area manager.
Is this absence being monitored? Are these sick days? Unpaid leave?
On leaving the surgery before my holiday on Friday 09th September I had been requested by a patient to print receipts and invoices for treatment from 2010. On carrying out this the A4 paper in the printer ran out and it proceeded to print on A5 paper.
I left a note for Denisa requesting to order this for Monday as the surgery would be short.
Denisa has read this note as ass ( arse paper ) and created a scene with the staff demanding to know who had left the note. She expressed with hand motions somebody wiping their backside.
Although funny at the time it was explained to me I realised the seriousness when another manager had expressed how mad and upset Denisa was. Realising what had gone on and not being able to talk to Denisa as she was not returning from holiday until the day after me I contacted the area manager to explain the situation.
The following day the area manager Jessica visited the practice and Kelly explained Denisa’s reaction. I made it quite clear to Jessica that I found this rather offensive that a Manager would think a member of staff would leave a note like this. This was obviously a case of not being able to read English.
On the day Denisa was supposed to return to work I received a call from her muttering aggressively down the phone that can I make sure I look after the surgery as she was not returning to work for another week due to personal problems.
I awaited a call from the area manager to confirm this but did not receive any communication.
I emailed the area manager with my concerns as it was the end of the month for the dentist’s wages to be processed and a stock take needed to be done which is very time consuming and difficult to carry out. The area manager called several hours later and replied she has personal problems and will be back next Monday where all the work will still be waiting for her.
This affectively was not true as I had to print all the stock take that took me four and a half hours and carry out most of the stock count as it needed to be done by 30th September.
Denisa did not return until 03rd October.
On her return on 03rd October it was clearly stated to me that she did not return to England where she obviously resides but had an extended holiday in Romania with her personal problems?
She also relayed that her partner had not returned and of this she was unhappy about.
She had a lot of work to do on the Monday of which I understand but taking to closing her office door which resulted in no help at the desk I found quite rude and unhelpful.
During Monday Denisa mentioned she was on a course on Tuesday.
Later in the day I asked her about the course and she asked why was I asking was it because Kelly the receptionist did not know she was nursing which leaves me on the desk on my own.
I replied Kelly is aware but there are four surgeries and I will be on my own.
She did not reply and left the surgery that night not having told me if she was going, where it was and was it all day?
Obviously, she did not turn up on Tuesday and I ran the desk with four surgeries and no lunch break. Also, the lens arrived for the endodontist microscope and I had to contact the patients that had been cancelled while I was on holiday and book them back in.
It was me who had originally taken the time to contact these patients and send emails with travel instructions and consent forms.
Jessica was aware of the situation with the endodontist patients.
I spoke to Smita on Tuesday 04th October who explained that Denisa was on a R4 course from 9.00-1.00pm. Why did she not come back to the surgery in the afternoon? In that call Smita asked if Laura (nurse) was still going to nurse in Watford on Wednesday. I explained that she was now not available as the endodontic patients had been booked back in. Smita was not happy as this was planned with Denisa before Denisa’s holiday. Mismanagement?
Denisa called me and questioned why Laura was not going as promised to Watford?
Does she not realise that £2000 of revenue would have been lost and it was our duty to get these patients booked back in as they had waited long enough.
On Wednesday 05th October at 9.10am Denisa calls the practice and once again says she will not be at St Albans she is going to Watford?
I called Watford as my concern was she was going to see Smita and Smita was going to Bushey to attend a new acquisition. The receptionist at Watford said Denisa was going there to nurse.
In the next 5 minutes, I receive a rude text telling me to stop checking on Denisa with exclamation marks. I have kept the text.
I did not like this text so decided to contact Jessica via email to express my concerns and unhappiness with what was going on in the surgery. (the email will be attached)
After sending the email I left the surgery as I was attending a hospital appointment with my elderly mother.
Denisa arrived back in surgery on Wednesday afternoon and it was reported to me that she was aggressive and aeriated by two members of the team.
On Thursday, I still had not received a reply from Jessica to my email.
A staff meeting had been arranged for today as there were several issues going on in the surgery with staff and Selwyn was not happy. This is our first staff meeting since June?
Kelly still had not had correct bank holiday entitlement given to her. Her sick pay had been stopped. Laura was not happy she was being sent to nurse at Watford when her dentist was in surgery and Selwyn was not happy his nurse was not happy being sent to Watford.
At 12.30pm the time of the meeting Denisa received a call on her mobile.
She stated you are having a cigarette and so am I and left the surgery.
25 minutes later and all the staff waiting in their lunch breaks for a meeting she did not return.
Twice Selwyn went outside to look for her. Eventually she returned to explain she was on the phone to the area manager??
I found this totally unprofessional and was clearly an avoidance tactic to not have the meeting.
The meeting went ahead and all issues were discussed including how I felt totally deflated working at the surgery now. Selwyn agreed and said he understood why I felt like it as I never received thanks or any acknowledgement of how hard I work.
I mentioned in the meeting to Denisa that I was waiting for a response from Jessica. Denisa replied I was not aware you were in contact with Jessica.
Selwyn was very annoyed when he heard that Jessica had presumed it was fine for me to run 4 surgeries and not have a lunch break. He said it was not her place to presume somebody should do that particularly when she had never worked in a dental surgery.
Patients are paying a lot of money to see specialists and need time spent with them to discuss their treatment and advise on products. Not to be dealt with in rushed manner or waiting to be served whilst I am on the phone. Patients calling and I cannot pick up two lines. It is just rubbish customer service.
I immediately went to my email after the meeting and there was a response from Jessica clearly stating she had spoken to Denisa and had approved everything Denisa had done.
But my manager had just stated she did not know I had been in contact with Jessica which proved she was lying of which would not have been the first time. I simply cannot tolerate liars.
I answered Jessica email as truthfully as I could and felt total unsupported.
I go to work the following week and on Tuesday 11th October in the afternoon Denisa approaches me and tells me she will not be in Wednesday and Thursday. I reply that is a bit short notice. She said I know. After 5 minutes, I ask if she was on a course? She says no it is personal reasons. Is it holiday or sick? I don’t know. Kelly reiterates the same conversation she had with her an hour before. There was no correspondence from the area manager regarding this time off.
Once again we continue to run the practice in the absence of the manager.
Denisa arrives 9.10am on Friday 14th October despite nursing for Teuta whose patient has arrived for an appointment at 9.15am.
We have a busy surgery as the specialist has been booked in again to get the waiting patients in.
At approximately 1.00pm Denisa comes to the desk and ask me why I have booked next Friday off in lieu time for my partner’s birthday. I have not given enough notice? I explained that it had been put on the computer several weeks ago. If not months. Not unlike a colleague who had the previous week once again had requested a holiday day in half term and it was authorised immediately.
I asked her how much notice had she given me on Tuesday for Wednesday and Thursday?
On not being able to answer this she decided to go in a different direction.
She accused me of not ever getting my overtime signed off?
I explained it was difficult when she was rarely in the surgery. She became more aggressive and said I was the only one. Is she accusing me of something?
I took down the overtime folder and opened at a colleague’s page who had earned 31 hours whilst I was on holiday and none of it had be signed off. She claimed she was not working here then. I explained it was in September. I photo copied these pages as felt they may well have been signed off when I left.
Her reaction this day is simply because she cannot and does not want to work without me there. All other members of staff are part time and of no assistance to her managerial wise.
Am I to be discriminated like this and have no holidays or time off?
I have never felt so upset and discriminated against and immediately called my doctor.
This brings us to where I am at right now.
My conclusion is the manager is out of her depth. Unqualified and unprofessional in her approach. She is aggressive and discriminatory against me and I am not happy working in these circumstances.
All these pages will be given to HR/ Jessica and to my union representative.
Any meetings to discuss my health and concerns will be with my Union representative George.his totally unprofessional and was clearly an avoidance tactic to not have the meeting.
I go to work the following week and on Tuesday 11th October in the afternoon Denisa approaches me and tells me she will not be in Wednesday and Thursday. I reply that is a bit short notice. She said I know. After 5 minutes, I ask if she was on a course? She says no it is personal reasons. Is it holiday or sick? I don’t know. Kelly reiterates the same conversation she had with her an hour before.